Home Office Future Supplier Services – Market Engagement Event 14 January 2021

Home Office Future Supplier Services – Market Engagement Event 14 January 2021

The remit of FSS is to assess how we will deliver services in the future, including running the procurements, mobilising the resulting contracts, and delivering them into business as usual operations.

United Kingdom-London: General public services

2020/S 247-615600

Prior information notice

This notice is for prior information only


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Home Office
Town: London
Country: United Kingdom
E-mail: FutureSupplierServices@homeoffice.gov.uk
Internet address(es):
Main address: www.gov.uk/home-office


Additional information can be obtained from the abovementioned address

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


Future Supplier Services – Phase One — Front End Services


Reference number: C11327

II.1.2)Main CPV code

75110000 General public services

II.1.3)Type of contract


II.1.4)Short description:

750 000 000.00


II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)

32232000 Video-conferencing equipment
32571000 Communications infrastructure
35125110 Biometric sensors
64114000 Post office counter services
72222300 Information technology services
75100000 Administration services
75110000 General public services
75112000 Administrative services for business operations
75125000 Administrative services related to tourism affairs
75130000 Supporting services for the government
75131000 Government services
75211110 Consular services
85100000 Health services
98910000 Services specific to international organisations and bodies

II.2.3)Place of performance

Main site or place of performance:

UK and overseas.


II.2.4)Description of the procurement:


The Home Office is responsible for making decisions every year about who has rights to visit or stay in the country. Future Supplier Services (FSS) is a strategic buying programme that has been set up to procure a variety of services for UK Visas and Immigration (UKVI) and some additional services for Her Majesty’s Passport Office (HMPO).

The remit of FSS is to assess how we will deliver services in the future, including running the procurements, mobilising the resulting contracts, and delivering them into business as usual operations.

Following on from the market engagement event that was held in July 2020 it has been decided that the procurement of the services in scope should follow a phased approach, and this will require a number of distinct procurements.

The first phase of procurements relates to the requirement for front end services both in the UK and overseas. These services include, biometric enrolment, digital interviewing and associated customer-facing physical infrastructure, as well as other supporting services. It is this first phase that this notice relates to.

(There may also be a requirement for DNA sample collection and dispatch to an accredited testing laboratory).

In recognition of the significant changes that have been made to the current service delivery models, and the evolution of technology, the programme is considering how services can be delivered to improve the customer journey whilst maximising value and efficiency.

The purpose of this notice and the next engagement event is to update the market of the forthcoming procurement, as well as to seek industry insight in defining its requirements and procurement strategy.


II.2.14)Additional information

There will be further supplier engagement events that will focus on other phases and procurements that will be launched to deliver other services within the FSS programme. These will include secure testing, contact centres, assisted digital and health testing, and will be advertised at a later stage.


II.3)Estimated date of publication of contract notice:


Section IV: Procedure


IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes

Section VI: Complementary information

VI.3)Additional information:


The authority is intending to host a further supplier engagement event on Thursday 14 January 2021, to build on the insight gained at the previous event.

The event will update attendees on the high-level requirements and the evolving procurement strategy. This is seen by the Home Office as an opportunity to shape the method of delivery, and to receive feedback as to the viability of the approach.

During the event we hope that you will:

• provide constructive insights to challenge, or endorse, the Home Office’s emerging vision of future outsourced visa services. This should be based on the attendees’ understanding of what the market can deliver by the time that the service moves to live operations;

• explore the potential for creating a better match between the statement of requirements and industry capabilities; and

• provide a view on the proposed procurement strategy.

Places are likely to be limited. If you wish to take advantage of this opportunity and to participate in an Event, you should register your interest no later than 23:59 on Friday 8th January 2021 using the following link:


Please note that participation will be dependent on the organisation having completed a non-disclosure agreement. If not already completed, this will be sent to you following registration.


VI.5)Date of dispatch of this notice: