Home Support Services

UK-Richmond: other community, social and personal services

Provision of home care services for zone 1 – Middlesex which includes Teddington and Twickenham approximately 194,500 hours and zone 2 – Surrey which includes Richmond North and South approximately 153,000 hours.

2011/S 252-411621

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

London Borough of Richmond upon Thames
Civic Centre, 44 York Street
For the attention of: Pauline Fothergill
TW1 3BZ Richmond
UNITED KINGDOM
Telephone: +44 2088316467
E-mail: home.care@lbrut.org.uk

Internet address(es):

General address of the contracting authority: htto://www.richmond.gov.uk
Address of the buyer profile: www.richmond.gov.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority
I.3)Main activity

General public services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

Home support services.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 25: Health and social services
NUTS code UKI22

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement

Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 8
Duration of the framework agreement

Duration in years: 4
Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT: 5 580 000 GBP

II.1.5)Short description of the contract or purchase(s)

Other community, social and personal services. Provision of home care services for zone 1 – Middlesex which includes Teddington and Twickenham approximately 194,500 hours and zone 2 – Surrey which includes Richmond North and South approximately 153,000 hours.
II.1.6)Common procurement vocabulary (CPV)

98000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Provision of approximately 347 500 hours of home care services to 600+ clients, mainly older people and divided into 2 zones; Middlesex (Teddington and Twickenham) and Surrey (North and South Richmond).
II.2.2)Information about options

Options: no
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Duration in months: 48 (from the award of the contract)

Information about lots

Lot No: 1 Lot title: Home care services zone 1

1)Short description

Provision of home care services.
2)Common procurement vocabulary (CPV)

98000000

3)Quantity or scope

Zone 1 covers the area North of the river Thames including Twickenham and Teddington providing approximately 194 000 hours.
Estimated value excluding VAT: 3 124 800 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots
Lot No: 2 Lot title: Home care services zone 2

1)Short description

Provision of home care services.
2)Common procurement vocabulary (CPV)

98000000

3)Quantity or scope

Zone 2 covers the area South of the river Thames including Richmond North and South providing approximately 153 000 hours.
Estimated value excluding VAT: 2 455 200 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

The Contracting Authority reserves the right to require deposits, guarantees, bonds or other forms of appropriate security. The Contracting Authority will require direct agreements from principle service providers, supported, where appropriate, by parent company guarantees. Further details will be provided in the pre-qualification and tender documentation.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

As specified in the tender documents.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Grouped or consortia bidders will be required to be jointly and severally liable to the contracting authority. The contracting authority reserves the right to require a separate SPV to be formed prior t entering into a contract.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: The Contracting Authority will evaluate all pre-qualification questionnaire responses in accordance with Articles 45 to 50 of Directive 2004/18/EC and Regulations 23 to 25 of the Public Contracts Regulations 2006, and as set out in the pre-qualification questionnaire available from the address in section I.1.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: (a) Appropriate statements from banks or, where appropriate, evidence of relevant professional risk indemnity insurance;
(b) The presentation of balance-sheets or extracts from the balance-sheets, where publication of the balance-sheet is required under the law of the country in which the economic operator is established;
(c) A statement of the undertaking’s overall turnover and, where appropriate, of turnover in the area covered by the contract for a maximum of the last 3 financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information on these turnovers is available.
In accordance with Article 47 of the Directive 2004/11/EC and Regulation 24 of the Public Contracts Regulations 2006. Minimum level(s) of standards possibly required (if applicable) as set out in the pre-qualification questionnaire available from address in section I.1.
Minimum level(s) of standards possibly required: As specified in the tender documents.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
(a) A list of the works carried out over the past five years, accompanied by certificates of satisfactory execution for the most important works. These certificates shall indicate the value, date and site of the works and shall specify whether they were carried out according to the rules of the trade and properly completed. Where appropriate, the competent authority shall submit these certificates to the contracting authority direct;
(b) A list of the principal deliveries effected or the main services provided in the past three years, with the sums, dates and recipients, whether public or private, involved. Evidence of delivery and services provided shall be given:
— where the recipient was a Contracting Authority, in the form of certificates issued or countersigned by the competent authority,
— where the recipient was a private purchaser, by the purchaser’s certification or, failing this, simply by a declaration by the economic operator.
(c) An indication of the technicians or technical bodies involved, whether or not belonging directly to the economic operator’s undertaking, especially those responsible for quality control and, in the case of public works contracts, those upon whom the contractor can call in order to carry out the work;
(d) A description of the technical facilities and measures used by the supplier or service provider for ensuring quality and the undertaking’s study and research facilities;
(e) Where the products or services to be supplied are complex or, exceptionally, are required for a special purpose, a check carried out by the contracting authorities or on their behalf by a competent official body of the country in which the supplier or service provider is established, subject to that body’s agreement, on the production capacities of the supplier or the technical capacity of the service provider and, if necessary, on the means of study and research which are available to it and the quality control measures it will operate;
(f) The educational and professional qualifications of the service provider or contractor and/or those of the undertaking’s managerial staff and, in particular, those of the person or persons responsible for providing the services or managing the work;
(g) For public works contracts and public services contracts, and only in appropriate cases, an indication of the environmental management measures that the economic operator will be able to apply when performing the contract;
(h) A statement of the average annual manpower of the service provider or contractor and the number of managerial staff for the last 3 years;
(i) A statement of the tools, plant or technical equipment available to the service provider or contractor for carrying out the contract;
(j) An indication of the proportion of the contract which the services provider intends possibly to subcontract;
(k) With regard to the products to be supplied:
(i) samples, descriptions and/or photographs, the authenticity of which must be certified if the contracting authority so requests;
(ii) certificates drawn up by official quality control institutes or agencies of recognised competence attesting the conformity of products clearly identified by references to specifications or standards.
In accordance with Articles 48 to 50 of Directive 2004/18/EC and Regulations 25 of the Public Contracts Regulations 2006. Minimum level(s) of standards possibly required (if applicable): as set out in the pre-qualification questionnaire available from address in Section I.1.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 24.1.2012 – 14:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

3.2.2012 – 14:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

2.4.2012
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

The Contracting Authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender. The Contracting Authority considers that this contract may be suitable for economic operators that are small or medium enterprises (AMES). However, any selection of tenderers will be based solely on the criteria set out for the procurement,and the contract will be awarded on the basis of the most economically advantageous tender.
The contract will be let for a period of 3 years with an option to extend for a further 1 year.
TUPE may apply to this contract GO Reference: GO-20111229-PRO-3629715.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: In accordance with Regulation 32 (information about contract award procedures and the application of the standstill period prior to contract award) and Regulation 47 (enforcement of obligations) of the Public Contracts Regulations 2006 the contracting authority will incorporate at least a 10 calendar day standstill period after the contract award decision is taken but before contracts are signed. At that time information on the bids and the award of the contract will be communicated to bidders. This period allows unsuccessful bidders to seek further debriefing from the Contracting Authority before the contract is entered into. Applicants have 2 working days from the publication of the contract award decision to request additional debriefing information, and that information must be provided a minimum of 3 working days before expiry of the standstill period. Such additional information should requested from the addressee in Section I.1. In an appeal regarding the award of a contract have not been successfully resolved, the Public Contracts Regulation 2006 (SI 2006 No 5) provide for aggrieved parties who have been harmed or are at risk from harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action is subject to requirements of prior notice, must be brought promptly and, in any event, within three months. The Court may order the setting aside of the award decision, under narrow circumstances may impose additional fines, order the Contracting Authority to amend any document and/or may award damages. The purpose of the standstill period referred to above is to allow parties to apply to the Courts to set aside the award decision before the contract is entered into.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:29.12.2011