Hosted Box Office Ticketing Solution for Leicester City Council
Leicester City Council is inviting tenders on the terms set out in this Invitation to Tender (ITT) for a single Contractor to supply a hosted box office ticketing solution for Leicester City Council with the capacity to incorporate up to ten additional venues.
United Kingdom-Leicester: IT services: consulting, software development, Internet and support
Section I: Contracting authority
Leicester City Council
New Walk Centre, Welford Place
LE1 6ZG Leicester
Telephone: +44 1164541274
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
The contracting authority is purchasing on behalf of other contracting authorities: yes
As per contract documentation and section II
As per contract documentation and section II
Section II: Object of the contract
Service category No 7: Computer and related services
NUTS code UKF21
The solution must include: delivery, installation, training and support. The software solution must have multi-venue capabilities, customer relationship management and marketing functionality. The system will be flexible so that the Council can accept any appropriate new developments to the chosen software if they become available during the contract period.
72000000, 72611000, 72410000, 72250000, 72267000, 48000000, 48217000, 48932000, 48481000, 80500000, 48445000, 44316400, 48110000, 48814300
The system must be a complete point-of-sale solution for theatres, cinemas, museums, visitor attractions, festivals, sporting events, visitor information centres, etc and enable customers to purchase tickets and/or merchandise to multiple events across venues in a single transaction. The system should be web-based with the database and application hosted remotely by either directly by the supplier or a third party service provider in a safe, secure facility. The integrated solution must allow for real-time ability to order tickets and/or merchandise using any computer’s browser, tablet or smart phone.
The software system must be feature rich to support both point-of-sale and online ticket sales with the ability to configure seating maps, series or events, implement customised ticket templates and print at home tickets as well as process donations, memberships, merchandise, packages and coupons. The system needs to allow skinning capabilities on user interface appearance to brand the application according to the venue’s corporate brand and image. The customer relationship management function must be specific to venue client with access restrictions to individual customer and financial data yet have central management server ability for software system’s operational and maintenance requirements.
The system must have seamless integration with Capita, Leicester City Council’s payment collection service, with all transactions encrypted secure and in strict compliance with the Payment Card Industry Data Security Standard (PCI DSS) and Payment Application Data Security Standard (PA-DSS). The system should expand server power to meet the need of ticket sales so that high-volume processing occurs without disruption to purchase process during peak time for on-sales. The system will allow ticket and retail barcode scanner capability to serve as a ticket authentication tool and use add-on devices at point of sale stations, including electronic cash drawers, bar-code scanners, card payment readers and receipt or invoice printers.
Estimated value excluding VAT:
Range: between 200 000 and 800 000 GBP
Section III: Legal, economic, financial and technical information
A full list of the Regulation 23(1) and 23(2) criteria are at http://www.delta-esourcing.com/delta/project/reasonsForExclusion.html#pcr
Candidates will be required to answer these questions as part of the qualification process. For candidates who are registered overseas, you will need to declare if you have any offences/misconduct under your own countries laws, where these laws are equivalent to the Regulation 23 lists.
Candidates who have been convicted of any of the offences under Article 45(1) are ineligible and will not be selected to bid, unless there are overriding requirements in the general interest for doing so.
Candidates who are guilty of any of the offences, circumstances or misconduct under Article 45(2) may be excluded from being selected to bid at the discretion of the Authority.
(b) The presentation of balance-sheets or extracts from the balance-sheets, where publication of the balance-sheet is required under the law of the country in which the economic operator is established
(c) A statement of the undertaking’s overall turnover and, where appropriate, of turnover in the area covered by the contract for a maximum of the last 3 financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information on these turnovers is available.
As per the contract documentation.
Section IV: Procedure
Section VI: Complementary information
For more information about this opportunity, please visit the Delta eSourcing portal at:
To respond to this opportunity, please click here:
GO Reference: GO-20131115-PRO-5269455
VI.5)Date of dispatch of this notice:15.11.2013