Housing and Debt Telephone Advice Services in England and Wales 2020

Housing and Debt Telephone Advice Services in England and Wales 2020

A new tender opportunity to deliver CLA specialist telephone advice services in the housing and debt categories has opened.

United Kingdom-London: Legal services

2019/S 208-507682

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Legal Aid Agency
Town: London
NUTS code: UK
Postal code: SW1H 9AJ
Country: United Kingdom
E-mail: civiltenders@legalaid.gsi.gov.uk
I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.gov.uk/government/publications/specialist-telephone-advice-in-housing-debt-from-may-2020
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://legalaid.bravosolution.co.uk/web/login.shtml

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity

Other activity: Other publicly funded services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Housing and Debt Telephone Advice Services in England and Wales from 1.5.2020

II.1.2)Main CPV code

79100000

II.1.3)Type of contract

Services

II.1.4)Short description:

A new tender opportunity to deliver CLA specialist telephone advice services in the housing and debt categories has opened.

The deadline for submitting tenders is 12.00 noon on 22.11.2019.

The LAA is inviting applicants to submit a tender for a 2018 CLA contract to deliver CLA specialist telephone advice services in the housing and debt categories of law from 1.5.2020. The contract will be offered for an initial period until 31.8.2021. This is subject to the LAA’s rights of early termination and the right to extend. The LAA is seeking to award a single contract through this procurement process, in addition to the 2 existing contracts which will continue.

II.1.5)Estimated total value

Value excluding VAT: 344 407.55 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:

England and Wales.

II.2.4)Description of the procurement:

A new tender opportunity to deliver CLA specialist telephone advice services in the housing and debt categories has opened.

The deadline for submitting tenders is 12.00 noon on 22.11. 2019

The LAA is inviting applicants to submit a tender for a 2018 CLA Contract to deliver CLA Specialist telephone advice services in the housing and debt categories of law from 1.5.2020. The contract will be offered for an initial period until 31.8.2021. This is subject to the LAA’s rights of early termination and the right to extend. The LAA is seeking to award a single contract through this procurement process, in addition to the 2 existing contracts which will continue.

Further information on this procurement process including the requirements applicants will need to meet can be found in the information for applicants (IFA) document in the ‘documents’ section above.

Contract documentation is available on the 2018 CLA contract page.

All tenders must be submitted using the e-Tendering system, accessed either through a link on the tender pages of the LAA website or directly at: www.legalaid.bravosolution.co.uk. A helpline has been set up to support you if you have technical problems with the e-Tendering system: help@bravosolution.co.uk; 0800 069 8630.

If organisations have any questions about the content of the IFA these must be raised through the e-Tendering system by 12.00 noon on 4 November.

Questions of wider interest will be collated and answered through a frequently asked questions document which will be published on this web page during the week commencing 11.11.2019.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Staffing the service / Weighting: 22
Quality criterion – Name: Delivering a quality service / Weighting: 14
Quality criterion – Name: Capacity planning for the service / Weighting: 18
Quality criterion – Name: Implementation of the service / Weighting: 6
Price – Weighting: 40

II.2.6)Estimated value

Value excluding VAT: 1 033 222.64 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/05/2020
End: 31/08/2021
This contract is subject to renewal: yes
Description of renewals:

The contract is subject to the contractual provisions in relation to early termination and the LAA’s discretion to extend for up to a further 2 years i.e. to 31.8.2023.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 22/11/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 23/11/2019

IV.2.7)Conditions for opening of tenders

Date: 22/11/2019
Local time: 12:01

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Official name: Legal Aid Agency
Postal address: 102 Petty France
Town: London
Postal code: SW1H 9AJ
Country: United Kingdom

VI.4.2)Body responsible for mediation procedures

Official name: Centre for Effective Dispute Resolution (CEDR)
Postal address: 70 Fleet Street
Town: London
Postal code: EC4Y 1EU
Country: United Kingdom
VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

Official name: Legal Aid Agency
Postal address: 102 Petty France
Town: London
Postal code: SW1H 9AJ
Country: United Kingdom
E-mail: civiltenders@legalaid.gsi.gov.uk

VI.5)Date of dispatch of this notice:

23/10/2019