ICT Infrastructure Support Cheshire Fire and Rescue Service

ICT Infrastructure Support Cheshire Fire and Rescue Service

The Authority is looking for a single partner to provide support to cover our server and LAN infrastructure; providing pro active monitoring, fault diagnosis, configuration change & management, regular health checks and recommendations for future improvements.

UK-Winsford: technical computer support services

2012/S 133-221912

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Cheshire Fire and Rescue Service
Sadler Road
CW7 2FQ Winsford
Telephone: +44 1606868700

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority
I.3)Main activity

Public order and safety
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:

ICT Infrastructure Support.
II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 7: Computer and related services
NUTS code UKD2

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

Technical computer support services. Cheshire Fire Authority (“The Authority”) is currently reviewing the provision of its ICT Infrastructure Support Services. The expectation is to award a three year contract with options to extend.
Over the past year, The Authority’s, ICT Department have been investing heavily into the network and server infrastructure to ensure we build an excellent foundation on which we can deliver the IT services required by a modern Fire & Rescue Service.
Much of this investment has been in modernising our core network with highly resilient and scalable CISCO hardware, rationalising and slimming down systems, and replacing end of life hardware.
We have also recently replaced our physical server infrastructure with virtual servers utilising Microsoft Hyper-V technology, and will shortly be expanding this infrastructure to enable us to continue to build on this virtual architecture.
During 2012 we will begin a programme of work to replace and upgrade our current WAN infrastructure to improve network speeds and increase resilience to all Fire Stations.
The ICT department at The Authority is a small, dedicated team of IT professionals primarily focused on supporting a desktop infrastructure to over 1 000 staff, developing in house software and supporting radio & telephone systems across the whole of Cheshire.
Due to its size, the department does not have the capacity to offer the level of support required to monitor & maintain a modern ICT server and LAN infrastructure, while continuing to provide support to its desktop users and develop in-house software. ICT staff are skilled in infrastructure support, and it is envisaged in-house staff would provide first line diagnostics to faults and require flexibility from the chosen supplier to allow them access to the infrastructure to do so. The chosen supplier should provide a solution to change management for fault resolution both by themselves and ICT Staff to ensure all changes are documented and auditable.
The Authority is looking for a single partner to provide support to cover our server & LAN infrastructure; providing pro active monitoring, fault diagnosis, configuration change & management, regular health checks and recommendations for future improvements.
The contract will provide a single point of contact for any issue arising on WAN, LAN, hardware and systems, removing the need for ICT staff to contact numerous vendors to resolve issues.
The chosen supplier should be working to ITIL V3 standard or equivalent, including service desk, incident management, change management and configuration management.
The required provision comprises of 3 elements, Physical Hardware (Server) Support, Systems Support and Network Infrastructure Support. The Authority’s preferred solution is to award all 3 elements to one supplier; however, the Authority does reserve the right to split this provision into lots, of any combination.
The technical specification will include physical hardware (server) support, systems support, network infrastructure support, change management & control, disaster recovery & business continuity support and the undertaking of health checks.
II.1.6)Common procurement vocabulary (CPV)


II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Estimated value excluding VAT: 240 000 GBP
II.2.2)Information about options
II.2.3)Information about renewals

This contract is subject to renewal: yes
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: The Authority will apply all the offences listed in Article 45(1) of Directive 2004/18/EC (implemented as Regulation 23(1) of the Public Contract Regulations (PCR) 2006 in the UK) and all of the professional misconducts listed at Article 45(2) of Directive 2004/18/EC (see also Regulation 23(2) in the PCR 2006) to the decision of whether a Candidate is eligible to be invited to tender.
A full list of the Regulation 23(1) and 23(2) criteria are at http://www.delta-esourcing.com/delta/project/reasonsForExclusion.html#pcr.

Candidates will be required to answer these questions as part of the qualification process. For candidates who are registered overseas, you will need to declare if you have any offences/misconduct under your own countries laws, where these laws are equivalent to the Regulation 23 lists.
Candidates who have been convicted of any of the offences under Article 45(1) are ineligible and will not be selected to bid, unless there are overriding requirements in the general interest for doing so.
Candidates who are guilty of any of the offences, circumstances or misconduct under Article 45(2) may be excluded from being selected to bid at the discretion of the Authority.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: (a) appropriate statements from banks or, where appropriate, evidence of relevant professional risk indemnity insurance;
(b) the presentation of balance-sheets or extracts from the balance-sheets, where publication of the balance-sheet is required under the law of the country in which the economic operator is established;
(c) a statement of the undertaking’s overall turnover and, where appropriate, of turnover in the area covered by the contract for a maximum of the last 3 financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information on these turnovers is available.
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 5
Objective criteria for choosing the limited number of candidates: PQQ – Evaluation Criteria:
Company details – Information Only.
Company Information – Information Only.
Registration numbers – Information Only.
Other offices – Information Only.
Staff details – Information Only.
Business activities – Information Only.
Financial details – Pass/fail basis.
Insurance – Pass/fail basis.
Contract information – Pass/fail basis.
Legal – Pass/fail basis.
Health & safety – Pass/fail basis.
Quality Management & environmental – Pass/fail basis.
Equal opportunities – Pass/fail basis.
Additional questions – 100 %.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 6.8.2012 – 13:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

13.8.2012 – 13:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

Suppliers must read through this set of instructions and follow the process to respond to this opportunity.
The information and/or documents for this opportunity are available on https://www.supply4nwfire.org.uk/delta. You must register on this site to respond, if you are already registered you will not need to register again, simply use your existing username and password. Please note there is a password reminder link on the homepage.

Suppliers must log in, go to your Response Manager and add the following Access Code: ZN45GVJN8G. Please ensure you follow any instruction provided to you here.
The deadline for submitting your response(s) is 13.8.2012 13:00. Please ensure that you allow yourself plenty of time when responding to this invite prior to the closing date and time, especially if you have been asked to upload documents.
If you experience any technical difficulties please contact the Supply4NWFire eSourcing Helpdesk on call +44 8452707050 or email nwfire@delta-esourcing.com. GO Reference: GO-201279-PRO-4057793.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:9.7.2012