ICT Infrastructure Support Cheshire Fire and Rescue Service
The Authority is looking for a single partner to provide support to cover our server and LAN infrastructure; providing pro active monitoring, fault diagnosis, configuration change & management, regular health checks and recommendations for future improvements.
UK-Winsford: technical computer support services
Section I: Contracting authority
Cheshire Fire and Rescue Service
CW7 2FQ Winsford
Telephone: +44 1606868700
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Section II: Object of the contract
Service category No 7: Computer and related services
NUTS code UKD2
Over the past year, The Authority’s, ICT Department have been investing heavily into the network and server infrastructure to ensure we build an excellent foundation on which we can deliver the IT services required by a modern Fire & Rescue Service.
Much of this investment has been in modernising our core network with highly resilient and scalable CISCO hardware, rationalising and slimming down systems, and replacing end of life hardware.
We have also recently replaced our physical server infrastructure with virtual servers utilising Microsoft Hyper-V technology, and will shortly be expanding this infrastructure to enable us to continue to build on this virtual architecture.
During 2012 we will begin a programme of work to replace and upgrade our current WAN infrastructure to improve network speeds and increase resilience to all Fire Stations.
The ICT department at The Authority is a small, dedicated team of IT professionals primarily focused on supporting a desktop infrastructure to over 1 000 staff, developing in house software and supporting radio & telephone systems across the whole of Cheshire.
Due to its size, the department does not have the capacity to offer the level of support required to monitor & maintain a modern ICT server and LAN infrastructure, while continuing to provide support to its desktop users and develop in-house software. ICT staff are skilled in infrastructure support, and it is envisaged in-house staff would provide first line diagnostics to faults and require flexibility from the chosen supplier to allow them access to the infrastructure to do so. The chosen supplier should provide a solution to change management for fault resolution both by themselves and ICT Staff to ensure all changes are documented and auditable.
The Authority is looking for a single partner to provide support to cover our server & LAN infrastructure; providing pro active monitoring, fault diagnosis, configuration change & management, regular health checks and recommendations for future improvements.
The contract will provide a single point of contact for any issue arising on WAN, LAN, hardware and systems, removing the need for ICT staff to contact numerous vendors to resolve issues.
The chosen supplier should be working to ITIL V3 standard or equivalent, including service desk, incident management, change management and configuration management.
The required provision comprises of 3 elements, Physical Hardware (Server) Support, Systems Support and Network Infrastructure Support. The Authority’s preferred solution is to award all 3 elements to one supplier; however, the Authority does reserve the right to split this provision into lots, of any combination.
The technical specification will include physical hardware (server) support, systems support, network infrastructure support, change management & control, disaster recovery & business continuity support and the undertaking of health checks.
Section III: Legal, economic, financial and technical information
A full list of the Regulation 23(1) and 23(2) criteria are at http://www.delta-esourcing.com/delta/project/reasonsForExclusion.html#pcr.
Candidates will be required to answer these questions as part of the qualification process. For candidates who are registered overseas, you will need to declare if you have any offences/misconduct under your own countries laws, where these laws are equivalent to the Regulation 23 lists.
Candidates who have been convicted of any of the offences under Article 45(1) are ineligible and will not be selected to bid, unless there are overriding requirements in the general interest for doing so.
Candidates who are guilty of any of the offences, circumstances or misconduct under Article 45(2) may be excluded from being selected to bid at the discretion of the Authority.
(b) the presentation of balance-sheets or extracts from the balance-sheets, where publication of the balance-sheet is required under the law of the country in which the economic operator is established;
(c) a statement of the undertaking’s overall turnover and, where appropriate, of turnover in the area covered by the contract for a maximum of the last 3 financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information on these turnovers is available.
Section IV: Procedure
Objective criteria for choosing the limited number of candidates: PQQ – Evaluation Criteria:
Company details – Information Only.
Company Information – Information Only.
Registration numbers – Information Only.
Other offices – Information Only.
Staff details – Information Only.
Business activities – Information Only.
Financial details – Pass/fail basis.
Insurance – Pass/fail basis.
Contract information – Pass/fail basis.
Legal – Pass/fail basis.
Health & safety – Pass/fail basis.
Quality Management & environmental – Pass/fail basis.
Equal opportunities – Pass/fail basis.
Additional questions – 100 %.
Payable documents: no
Section VI: Complementary information
The information and/or documents for this opportunity are available on https://www.supply4nwfire.org.uk/delta. You must register on this site to respond, if you are already registered you will not need to register again, simply use your existing username and password. Please note there is a password reminder link on the homepage.
Suppliers must log in, go to your Response Manager and add the following Access Code: ZN45GVJN8G. Please ensure you follow any instruction provided to you here.
The deadline for submitting your response(s) is 13.8.2012 13:00. Please ensure that you allow yourself plenty of time when responding to this invite prior to the closing date and time, especially if you have been asked to upload documents.
If you experience any technical difficulties please contact the Supply4NWFire eSourcing Helpdesk on call +44 8452707050 or email email@example.com. GO Reference: GO-201279-PRO-4057793.
VI.5)Date of dispatch of this notice:9.7.2012