ICT Managed Services Pension Protection Fund

ICT Managed Services Pension Protection Fund

The Board of the Pension Protection Fund (PPF) is issuing this Notice for its ICT Managed services. The new service is due to go live in April 2013.

UK-Croydon: computer-related services

2012/S 43-070603

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Pension Protection Fund (PPF)
Knollys House, 17 Addiscombe Road
Contact point(s): Finance
For the attention of: Colin McAlpine
CR0 6SR Croydon
Telephone: +44 2086335923
E-mail: procurement@ppf.gsi.gov.uk
Fax: +44 2086334903

Internet address(es):

General address of the contracting authority: http://www.pensionprotectionfund.org.uk

Address of the buyer profile: http://www.mytenders.org/search/Search_AuthProfile.aspx?ID=AA4941

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

Other: Pension Protection
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:

PPF ICT Managed Services.
II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Croydon, Surrey.
NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

The Board of the Pension Protection Fund (PPF) is issuing this Notice for its ICT Managed services. The new service is due to go live in April 2013.
It is expected that the scope of this project will include, but is not limited to, the following:
In-depth knowledge of managing a CESG Accredited GSI network (up to Impact Level 3), Desktop support services for up to 250 users located in South London, Creation of a satellite office for up to 100 users, Server support for PPF infrastructure, SaaS, G-Cloud services, Application management, Hosting and management of PPF’s development environment (up to 70 users), Remote access system for up to 100 concurrent users, PPF Website support and maintenance (this will include support for a Pensions admin service and a members portal for up to 100 000 users).
PPF Intranet support and maintenance, PPF Extranet support and maintenance, Service desk function, Telephone and call recording service, Call Centre Telephony, Communication services (Video conferencing on demand), Backup, recovery, and archiving service, Hardware maintenance for all equipment, LAN, WAN, Internet service, Secure Mobile Communications Service, Reporting and Auditing service, IT continuity service / DR service, Desktop refresh, Applications support, Pro-active issue resolution.
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at http://www.myTenders.org/Search/Search_Switch.aspx?ID=86273.

The awarding authority has indicated that it will accept electronic responses to this notice via a ‘Tender Submission Postbox’ facility. Further details of this facility are available at http://www.myTenders.org/PostBox/Postbox_Explain.aspx?ID=86273.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The postbox closes precisely at the time stated.

II.1.6)Common procurement vocabulary (CPV)


II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

It is the Board’s intention to let a single contract for the provision of these services, with no sub-lots.
II.2.2)Information about options

Options: yes
Description of these options: The Contract term is expected to be four years with two options to extend for up to two years each, i.e. 4+2+2.
Provisional timetable for recourse to these options:
in months: 48 (from the award of the contract)
II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: 2
II.3)Duration of the contract or time limit for completion

Duration in months: 48 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

Not applicable.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Not Applicable.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Not applicable.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: (1) All candidates will be required to produce a certificate or declaration demonstrating that the candidate, their directors, or any other person who has powers of representation, decision or control of the candidate has not been convicted of conspiracy, corruption, bribery, or money laundering. Failure to provide such a declaration will result in the candidate being declared ineligible and they will not be selected to participate in this procurement process.
(2) All candidates will be required to produce a certificate or declaration demonstrating that they have not been convicted of a criminal offence relating to the conduct of their business or profession.
(3) All candidates must comply with the requirements of the State in which they are established, regarding registration on the professional or trade register.
(4) Any candidate found to be guilty of serious misrepresentation in providing any information required, may be declared ineligible and not selected to continue with this procurement process.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: (1) All candidates will be required to provide evidence of relevant professional risk indemnity insurance.
(2) All candidates will be required to provide a statement, covering the 3 previous financial years including the overall turnover of the candidate and the turnover in respect of the activities which are of a similar type to the subject matter of this notice.
(3) All candidates will be required to provide statements of accounts or extracts from those accounts relating to their business.
Minimum level(s) of standards possibly required: Not applicable.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
(1) A statement of the candidate’s average annual number of staff and managerial staff over the previous 3 years.
(2) All candidates will be required to provide certification drawn up by an independent body attesting the compliance of the economic operator with quality assurance standards based on the relevant European standards.
(3) A check may be carried out by the contracting authority or by a competent official body of the State in which the candidate is established, to verify the technical capacity of the candidate; and if relevant, on the candidates study and research facilities and quality control measures.
(4) A statement of the candidate’s technical facilities; measures for ensuring quality; and their study and research facilities.
Minimum level(s) of standards possibly required:
(5) All candidates will be required to demonstrate that they comply with ISO27001.
(6) All candidates will be required to demonstrate experience of providing GSI-compliant services and provide two named references.
(7) All candidates will be required to demonstrate compliance with ITIL best practice standards (or equivalent).
(8) All candidates are required to complete a Capability Assessment (please refer to: “Additional Documents”) by the due date of 30.3.2012.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 6
Objective criteria for choosing the limited number of candidates: Please note that when evaluating the submissions the Board will also take into account whether all of the requirements of the Conditions of Participation have been met, such as whether all the additional documentation requested has been included with the submission. The economic operator may be asked to clarify their answers or provide more details.
The Board may disqualify any economic operators who:
i. fail to provide an “acceptable or “satisfactory” response to any questions in the submission or inadequately or incorrectly completes any question;
ii. submit its completed Conditions of Participation (or any part of) after the deadline;
iii. achieve a FAIL in the Compliance Review.
Please note that evaluation of tenders at the award stage will be undertaken in accordance with the award criteria that will be published in the Invitation to Tender.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 30.3.2012
IV.3.4)Time limit for receipt of tenders or requests to participate

30.3.2012 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information

NOTE: All candidates should review this notice and register their interest on the myTenders Web Site (see II.1.5).
In relation to Section III.2, Conditions for Participation, candidates should e-mail procurement@ppf.gsi.gov.uk the appropriate supporting documentation and confirmation of compliance with all criteria by the stated deadline (see IV.3.4).Candidates wishing to express their interest in the provision of these services are also required to complete a Capability Assessment (attached under “Additional Documents”) by the due date of 31st March 2012.

NOTE: The Board anticipate using a number of standard provisions in our legal agreement which are available on request. We should be grateful if you could indicate whether any of these provisions would provide an obstacle to your being in a position to tender. A copy is available from procurement@ppf.gsi.gov.uk.

Candidates are expected to supply all required information, or clearly state the reason for being unable to do so.
Any assumptions used in preparing responses should be clearly stated. Candidates are required to express their interest by the due date following which the ITT will only be issued to a short-list of those candidates that meet the Conditions for Participation.
All questions should be submitted to this email address: procurement@ppf.gsi.gov.uk. Any queries should state your organisation name, OJEU notice number and clearly reference any appropriate paragraph in the documentation and, to the extent possible, should be aggregated rather than sent individually.

NOTE: The Freedom of Information Act (FOIA) 2000 which came into force on 1.1.2005 applies to the contracting authority. If any tenderer considers that any information supplied by them is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for its sensitivity specified.
NOTE: If you do not get a response within two working days of initially contacting the Board, it is the candidate’s responsibility to re contact the Board.
Any resultant contract shall be made in English and according to English Law and subject to the jurisdiction of the English Courts.
(MT Ref:86273).

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice: