ICT Support and Maintenance Tender

ICT Support and Maintenance Tender

a. ICT Strategy delivery. b. Server Infrastructure. c. Managed desktop services. d. Managed application and licence services. e. Website and Intranet.

United Kingdom-Llandudno Junction: IT services: consulting, software development, Internet and support

2013/S 155-270644

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

North Wales Housing
Plas Blodwel, Broad Street
For the attention of: Andrea Williams
LL31 9HL Llandudno Junction
UNITED KINGDOM
Telephone: +44 1492572727
E-mail: andrea.williams@nwha.org.uk

Internet address(es):

General address of the contracting authority: www.nwha.org.uk/index.php?id=4

Address of the buyer profile: http://www.sell2wales.gov.uk/search/Search_AuthProfile.aspx?ID=AA0905

Further information can be obtained from: North Wales Housing
Plas Blodwel, Broad Street
For the attention of: Andrea Williams
LL31 9HL Llandudno Junction
UNITED KINGDOM
Telephone: +44 1492572727
E-mail: andrea.williams@nwha.org.uk
Internet address: www.nwha.org.uk/index.php?id=4

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: North Wales Housing
Plas Blodwel, Broad Street
For the attention of: Laura Jones
LL31 9HL Llandudno Junction
UNITED KINGDOM
Telephone: +44 1492572727
E-mail: laura.jones@nwha.org.uk
Internet address: www.nwha.org.uk/index.php?id=4

Tenders or requests to participate must be sent to: North Wales Housing
Plas Blodwel, Broad Street
For the attention of: Andrea Williams
LL31 9HL Llandudno Junction
UNITED KINGDOM
Telephone: +44 1492572727
E-mail: andrea.williams@nwha.org.uk
Internet address: www.nwha.org.uk/index.php?id=4

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

Housing and community amenities
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

ICT Support and Maintenance
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Plas Blodwel, Broad Street, Llandudno Junction,Conwy, Wales. LL31 9HL
NUTS code UKL13

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

North Wales Housing is currently developing its vision for ICT in the future through its new ICT Strategy. North Wales Housing is looking for a contractor who is committed to continuous improvement, flexible to change and who can deliver on the ICT needs of the organisation. The contract involves the support and management of the following:
a. ICT Strategy delivery
b. Server Infrastructure
c. Managed desktop services
d. Managed application and licence services
e. Website and Intranet
f. Asset Management
g. Management of the network and telecommunications
h. Security, business continuity and risk management
i. Support Services
j. Service Objectives/KPIs and measurement
k. System capacity
l. ICT Governance
m. Value for money and social value
n. Continuous service improvement, organisational change management and corporate projects
NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at http://www.sell2wales.gov.uk/Search/Search_Switch.aspx?ID=744

II.1.6)Common procurement vocabulary (CPV)

72000000, 30200000, 32250000, 30000000, 32000000, 32400000, 32410000, 32420000, 32421000, 32522000, 42962000, 48000000, 48310000, 48311100, 48221000, 48222000, 48223000, 48422000, 48500000, 48514000, 48600000, 48620000, 48710000, 50300000, 51000000, 51300000, 51600000, 64200000, 72100000, 72200000, 72210000, 72212100, 72250000, 72253000, 72254000, 72260000, 72320000, 72400000, 72500000, 72510000, 72600000, 72700000, 72800000, 72900000, 79400000, 79800000, 79999100, 79418000, 72300000, 72220000, 72150000, 80533000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

This contract is for 5 years with a possible extension of a further 3 years. Figures below are total 5 year contract figures (Annual ones are GBP 160 000 to GBP 200 000):
Estimated value excluding VAT:
Range: between 800 000 and 1 000 000 GBP
II.2.2)Information about options

Options: no
II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Starting 6.1.2014. Completion 5.1.2019

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Included within the draft contract.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Consortium or joint bidders may be required to form a special purpose vehicle for delivery of the contract.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Included within the Invitation to Tender
III.2.2)Economic and financial ability

Minimum level(s) of standards possibly required: Included within Schedule 2 of the Invitation To Tender.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
(1) Details of the educational and professional qualifications of their managerial staff; and those of the person(s) who would be responsible for providing the services or carrying out the work or works under the contract;
(2) A statement of the principal goods sold or services provided by the supplier or the services provider in the past 3 years, detailing the dates on which the goods were sold or the services provided; the consideration received; the identity of the person to whom the goods were sold or the services were provided
(3) A check may be carried out by the contracting authority or by a competent official body of the State in which the candidate is established, to verify the technical capacity of the candidate; and if relevant, on the candidates study and research facilities and quality control measures;
(4) A statement of the candidate’s technical facilities; measures for ensuring quality; and their study and research facilities;
(5) A statement of the technicians or technical services available to the candidate to carry out the work under the contract; or be involved in the production of goods or the provision of services under the contract; particularly those responsible for quality control, whether or not they are independent of the candidate.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

01-2014ICT
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 11.9.2013
IV.3.4)Time limit for receipt of tenders or requests to participate

11.10.2013 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Date: 11.10.2013 – 13:00
Place:

Plas Blodwel, Broad Street, Llandudno Junction, Conwy, Wales. LL31 9HL

Persons authorised to be present at the opening of tenders: yes
Additional information about authorised persons and opening procedure: NWH Chief Executive (or Director Nominated by the CEO with no involvement in the tender)
NWH Board Member
NWH Officer

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information

This is a 5 year contract that can be extended for a further 3 years.
(WA Ref:744)
Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are:
The provision of social value through this contract.(Marked within Schedule 3) and discussed further at the Interview. This will be agreed during the interview stage.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:8.8.2013