ICT Support Services Tender – Wales

ICT Support Services Tender – Wales

IT service management broadly aligned to ITIL V3 including the management of security incidents.

United Kingdom-Cardiff: Information technology services

2020/S 250-626827

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Development Bank of Wales PLC
Postal address: Development Bank of Wales, 1 Capital Quarter, Tyndall Street
Town: Cardiff
NUTS code: UKL WALES
Postal code: CF10 4BZ
Country: United Kingdom
E-mail: procurement@developmentbank.wales
Telephone: +44 2920338100
Fax: +44 2920338101
Internet address(es):
Main address: www.developmentbank.wales
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0555

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etenderwales.bravosolution.co.uk/home.html
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://etenderwales.bravosolution.co.uk/home.html
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: https://etenderwales.bravosolution.co.uk/home.html

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Economic and financial affairs

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Provision of ICT Support Services

 

II.1.2)Main CPV code

72222300 Information technology services

II.1.3)Type of contract

Services

II.1.4)Short description:

 

DBW wishes to procure a managed ICT Support Service aligned primarily to the following services as further detailed in the invitation to participate in dialogue document:

IT service management broadly aligned to ITIL V3 including the management of security incidents.

Support for DBW’s Infrastructure and applications and the resulting management of changes to the ICT Estate.

Day to day management of a defined set of DBW’s third party suppliers.

Provision of onsite personnel to the sites detailed in the contract as required.

Delivery of related projects as requested by DBW.

Delivery of implementation activity such that there is a smooth transition to the new services in line with timescales required by DBW.

 

II.1.5)Estimated total value

Value excluding VAT: 3 648 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description

II.2.2)Additional CPV code(s)

50312600 Maintenance and repair of information technology equipment
50312610 Maintenance of information technology equipment
50312620 Repair of information technology equipment
72267100 Maintenance of information technology software
72267200 Repair of information technology software

II.2.3)Place of performance

NUTS code: UK UNITED KINGDOM

II.2.4)Description of the procurement:

 

DBW wishes to procure a managed ICT Support Service aligned primarily to the following services as further detailed in the invitation to participate in dialogue and supporting documentation:

IT service management broadly aligned to ITIL V3 including the management of security incidents.

Support for DBW’s infrastructure and applications and the resulting management of changes to the ICT Estate.

Day to day management of a defined set of DBW’s third party suppliers.

Provision of onsite personnel to the sites detailed in the contract as required.

Delivery of related projects as requested by DBW.

Delivery of implementation activity such that there is a smooth transition to the new services in line with the timescales required by DBW.

 

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

The contract is envisaged to run for up to 5 years from the service commencement date with options to extend for a further two one year periods at DBW’s discretion.

 

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged minimum number: 3
Maximum number: 5
Objective criteria for choosing the limited number of candidates:

As set out in the qualification guidance.

 

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.2)Conditions related to the contract

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Competitive dialogue
IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2020/S 134-331354

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 29/01/2021
Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 26/02/2021

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English, Welsh

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 5 (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

The contract will be renewed following the 5-year contract period and up to 7 years if the extension periods are utilised.

 

VI.3)Additional information:

 

Note: the authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=106463

(WA Ref:106463)

The buyer considers that this contract is suitable for consortia.

 

VI.4)Procedures for review

VI.4.1)Review body

Official name: High Court
Postal address: Royal Courts of Justice, The Strand
Town: London
Postal code: WC2A 2LL
Country: United Kingdom
Telephone: +44 2079477501

VI.5)Date of dispatch of this notice:

18/12/2020