Independent Claims Advisory Services for Windrush Compensation Scheme

Independent Claims Advisory Services for Windrush Compensation Scheme

The Home Office plans to procure independent claims advisory services for those applying to the Windrush Compensation Scheme.

United Kingdom-London: Administration services

2020/S 079-187583

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Home Office
Postal address: 2 Marsham Street
Town: London
NUTS code: UK
Postal code: SW1P 4DF
Country: United Kingdom
Contact person: Windrush Support Procurement Team
I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity

Public order and safety

Section II: Object

II.1)Scope of the procurement


Windrush Compensation Scheme – Claims Advice

Reference number: C16457(OJEU)

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:


II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The Home Office plans to procure independent claims advisory services for those applying to the Windrush Compensation Scheme, who need additional support completing the claim form.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 30
This contract is subject to renewal: yes
Description of renewals:

The contract can be extended on any number of occasions, of up to two (2) years, subject to a minimum extension period of three (3) months, giving a maximum contract duration of 4 years, 6 months.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

The Authority is not responsible for any bidding costs incurred by Participants, in respect of this procurement. The Authority reserves the right to abandon the competitive process and not award any contract, make any changes it sees as reasonable to the competition, remove and/or amend element(s) from the scope of the requirements and accept or reject any tender.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2019/S 150-369815

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 01/07/2020
Local time: 13:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 01/07/2020
Local time: 13:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

The process for submission of expressions of interest and requesting further information is set out below.

Please note that Participants are required to express an interest separately for this competition regardless of any involvement in previous Market Engagement activities for this project. Any such involvement does not constitute an expression of interest for the competition advertised in this notice.

The Home Office uses an eSourcing toolkit to enable its sourcing activities to be conducted over the internet.

The procurement will be managed electronically via the Home Office’s e-Sourcing Suite. To participate in this procurement, participants must first be registered on the e-Sourcing Suite. If you have not yet registered, this can be done online at by following the link ‘To register click here’.

To register, you must have a valid DUNS number (provided by Dun and Bradstreet) for the organisation being registered and who will be entering into a commercial agreement if invited to do so.

Further instructions for registration and use of the system can be found at

Once registered, organisations wishing to participate in the tender must send an email to: The email should be entitled ‘HO UKVI WCSCA Procurement – Expression of Interest’ and contain the following details: your organisation’s name, your contact name, e-mail address and telephone number.

Any expressions of interest not submitted in the required form (or not containing the requested information) may be rejected.

Further information will be available in the procurement documentation.

The Authority requires Participants to sign a Non-Disclosure Agreement (NDA) in order to be invited to participate in the competition for this project.

On receipt of an email detailed above, the Authority will provide access to the NDA through the eSourcing portal. Further instructions for the completion of the NDA can be obtained once access to the eSourcing portal NDA event is granted by the Authority.

Participants will be able to ask questions of the Authority about the tender documentation by submitting a clarification question request through the eSourcing portal. Clarification requests must be submitted no later than 8 April 2020 (15.00 local time) to allow the Authority to publish responses within a reasonable period before the ITT closing date.

For technical assistance on the use of the e-Sourcing Suite, please contact the ‘Supplier eSourcing Helpdesk’. Helpdesk contact details can be found on the front page of the eSourcing portal.

VI.4)Procedures for review

VI.4.1)Review body

Official name: Public Procurement Review Service
Postal address: Cabinet Office
Town: London
Country: United Kingdom
Telephone: +44 3450103503Internet address:
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: