Independent Complaints Advocacy Service for the East Midlands

Independent Complaints Advocacy Service for the East Midlands

Derby City Council is collaborating with a number of other local authorities in the East Midlands region to procure a Service Provider to deliver a NHS Independent Complaints Advocacy Service (ICAS) accross a number of authorities in the region.

UK-Derby: legal advisory and information services

2012/S 202-332391

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Derby City Council
Norman House, Friary Street
Contact point(s): Procurement
For the attention of: Eloise Keeble
DE1 1AN Derby
UNITED KINGDOM
Telephone: +44 1332643294
E-mail: procurement@derby.gov.uk

Internet address(es):

General address of the contracting authority: http://www.Derby.gov.uk

Address of the buyer profile: http://www.mytenders.org/search/Search_AuthProfile.aspx?ID=AA0342

Further information can be obtained from: Derby City Council
Norman House, Friary Street
Contact point(s): Procurement
For the attention of: Eloise Keeble
DE1 1AN Derby
UNITED KINGDOM
Telephone: +44 1332643294
Internet address: www.sourcederbyshire.co.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Derby City Council
Norman House, Friary Street
Contact point(s): Procurement
For the attention of: Eloise Keeble
DE1 1AN Derby
UNITED KINGDOM
Telephone: +44 1332643294
E-mail: procurement@derby.gov.uk
Internet address: http://in-tendhost.co.uk/derbyshirepartnership/

Tenders or requests to participate must be sent to: Derby City Council
Roman House, Friar Gate
For the attention of: Tender Receipt Officer
DE1 1XB Derby
UNITED KINGDOM
Telephone: +44 1332643294
Internet address: http://in-tendhost.co.uk/derbyshirepartnership/

I.2)Type of the contracting authority

Regional or local authority
I.3)Main activity

General public services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Derbyshire County

Leicester City

Leicestershire County

Lincolnshire County

Borough of Milton Keynes

Rutland County

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

NHS Independent Complaints Advocacy Service for the East Midlands.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: East Midlands – Derby City,Derbyshire County, Leicester City, Leicestershire County, Lincolnshire County, Borough of Milton Keynes, Rutland County.
NUTS code UKF

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

From 1.4.2013, The Health and Social Care Act 2012 transfers responsibility for delivery of a NHS Independent Complaints Advocacy Service (ICAS) to local authorities.
Derby City Council is collaborating with a number of other local authorities in the East Midlands region to procure a Service Provider to deliver a NHS Independent Complaints Advocacy Service (ICAS) across a number of authorities in the region. The ICAS will be a patient centred service, delivering support ranging from provision of self-help information, through to the assignment of dedicated advocates to assist individuals with letter writing, form filling and attendance at meetings.
For the purpose of this contract, the East Midlands region is defined as comprising of the following authorities:
— Derby City (lead Member),
— Derbyshire County,
— Leicester City,
— Leicestershire County,
— Lincolnshire County,
— Borough of Milton Keynes,
— Rutland County.
The initial contract period is 12 months. The Contract start date is 1 April 2013 to 31 March 2014.
There is an option to extend for a further 12 month period subject to performance and review of the service.
II.1.6)Common procurement vocabulary (CPV)

79140000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

The Scope of Contract is to provide an Independent Complaints Advocacy Service (ICAS) for the East Midlands region (defined for this purpose as Derby City, Derbyshire County, Leicester City, Leicestershire County, Lincolnshire County, Borough of Milton Keynes and Rutland County).
Details of the current level of demand for ICAS by authority can be found within the tender specification.
II.2.2)Information about options

Options: yes
Description of these options: There will be an option to extend for a further 12 month period subject to performance and review of the service.
II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Starting 1.4.2013. Completion 31.3.2014

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: (1) All candidates will be required to produce a certificate or declaration demonstrating that they are not bankrupt or the subject of an administration order, are not being wound-up, have not granted a trust deed, are not the subject of a petition presented for sequestration of their estate, have not had a receiver, manager or administrator appointed and are not otherwise apparently insolvent.
(2) All candidates will be required to produce a certificate or declaration demonstrating that the candidate, their directors, or any other person who has powers of representation, decision or control of the candidate has not been convicted of conspiracy, corruption, bribery, or money laundering. Failure to provide such a declaration will result in the candidate being declared ineligible and they will not be selected to participate in this procurement process.
(3) All candidates will be required to produce a certificate or declaration demonstrating that they have not been convicted of a criminal offence relating to the conduct of their business or profession.
(4) All candidates will be required to produce a certificate or declaration demonstrating that they have not committed an act of grave misconduct in the course of their business or profession.
(5) All candidates must comply with the requirements of the State in which they are established, regarding registration on the professional or trade register.
(6) Any candidate found to be guilty of serious misrepresentation in providing any information required, may be declared ineligible and not selected to continue with this procurement process.
(7) All candidates will have to demonstrate that they are licensed, or a member of the relevant organisation, in the State where they are established, when the law of that State prohibits the provision of the services, described in this notice, by a person who is not so licensed or who is not a member of the relevant organisation.
(8) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of social security contributions under the law of any part of the United Kingdom or of the relevant State in which the candidate is established.
(9) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of taxes under the law of any part of the United Kingdom or of the relevant State in which the economic operator is established.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: (1) All candidates will be required to provide statements of accounts or extracts from those accounts relating to their business.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
(1) Details of the educational and professional qualifications of their managerial staff; and those of the person(s) who would be responsible for providing the services or carrying out the work or works under the contract;
(2) An indication of the proportion of the contract which the services provider intends possibly to subcontract.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

TD0550
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 21.11.2012
IV.3.4)Time limit for receipt of tenders or requests to participate

3.12.2012 – 14:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender

until: 1.3.2013
IV.3.8)Conditions for opening tenders

Date: 29.11.2012 – 14:00
Place:

Derby City Council, Roman House, Friar Gate, DERBY, DE1 1XB.

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information

This process is being managed electronically, please go to Source Derbyshire to obtain the tender documents and follow the process below:
— Go to www.sourcederbyshire.co.uk,

— Look for the contract advert under ‘view all live contracts’,
— Click on the contract title (NHS Independent Complaints Advocacy Service for the East Midlands)and use the link on the right hand side of the advert ‘apply online’ to take you to our e-tendering system.
To register your details on the e-tendering system and request the documents:
— Click on ‘view details’ on the bottom right of the relevant tender,
— Click on ‘express interest’ at the bottom right of the tender detail,
— Enter login details. If not registered then follow instructions and complete the registration form. Please ensure you complete the company details section and the individual details section,
— Click that you confirm you wish to express interest.
The system will then send you an email with a ‘user id’ which you can use then to log into the system. A second email will be sent explaining that the documents have been published to your area of the Derbyshire Partnership website. Click on the link to take you to the website, and login using the details received.
— Once logged in, click on ‘my tenders’,
— Click on ‘view details’,
— Click on ‘tender stage’ tab.
By scrolling to the bottom of the page you will be able to view and download the documents for completion, along with instructions on how to make a submission.
If you have any problem please contact procurement@derby.gov.uk.

(MT Ref:94236).

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Derby City Council will incorporate a minimum 10 calendar days standstill period at the point information on the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to seek further debriefing from the contracting authority before the contract is entered into. Applicants have 2 working days from the notification of the award decision to request additional debriefing and that information has to be provided a minimum of 3 working days before the expiry of the standstill period. Such additional information should be required from the contact details provided in section 1.1 of this notice. If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2006 (SI 2006 No 5)provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly (generally within 3 months). Where a contract has not been entered into the Court may order the setting aside of the award decision or order the authority to amend any document and may award damages. If the contract has been entered into the Court may only award damages. The purpose of the standstill period referred to above is to allow parties to apply to the Courts to set aside the award decision before the contract is entered into.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:17.10.2012