Independent Health Complaints Advocacy for Gloucestershire

Independent Health Complaints Advocacy for Gloucestershire

As well as championing the collective voice, Local Healthwatch will provide or signpost people to independent advocacy to help them make choices about health and care services and then raise concerns or complain about their experiences.
Gloucestershire County Council
Independent Health Complaints Advocacy for Gloucestershire
None
Gloucestershire County Council – Independent Health Complaints Advocacy Service from April 2013
The Health and Social Care Act 2012 aims to put patients and the public at the heart of everything our health and care services do. The Act establishes an independent consumer champion called Healthwatch that will give citizens and communities a stronger voice to influence and challenge how health and care services are delivered at both a national and local level.
Further information regarding HealthWatch visit: http://www.dh.gov.uk/health/tag/healthwatch/
As well as championing the collective voice, Local Healthwatch will provide or signpost people to independent advocacy to help them make choices about health and care services and then raise concerns or complain about their experiences.
This Invitation to Tender is issued with the aim of Gloucestershire County Council commissioning an Independent Health Complaints Advocacy service that will be accessed and delivered under the brand of Healthwatch Gloucestershire.
The Provider will be expected to be able to work closely with HWG and its partners to adapt and build a service which meets the needs of the residents of Gloucestershire; using the information gained through service delivery to inform and enhance HWG’s understanding of the issues facing those using health services in Gloucestershire.
The contract is initially for 24 months with an option to extend for a further two periods of 12 months.  The annual budget for this is anticipated to be approximately £119,000
If prospective providers wish to access further essential information and submit a response, they must download, complete and return the attached Confidentiality Certificate. The Confidentiality Certificate must be returned to Healthwatch@gloucestershire.gov.uk
In addition, providers must register an interest in the opportunity by logging into Procontract and clicking on the ‘register an interest’ button.
Once the signed Confidentiality Certificate has been received, the registered interest will be accepted and then the provider will be able to access the additional information required to make their submission including detailed service and staffing information.
Part A and Part B of the ITT.  Part A details the specification, terms and conditions and other instructions. Part B comprises the required forms for the provider to make their response/submission.  Prospective providers are advised to read both of these documents carefully to inform themselves about the opportunity and whether they would be interested in submitting a response.
We strongly advise interested providers to read Parts A and B and if they wish to respond, to register an interest and return the signed Confidentiality Certificate as soon as possible to ensure they have the longest possible time to prepare their submission.
Deadline for registering an interest: Tuesday 13th November 2012 at 6.00am.
Deadline for submitting a tender response: Friday 23rd November 2012 6.00am.
Please log in to Procontract if you wish to access the Confidentiality Certificate and register an interest in the opportunity.
 

Contact:
Ms Brenda Yearwood
Email Address:
brenda.yearwood@gloucestershire.gov.uk
Telephone:
01452 426336
Address:
Shire Hall
Gloucester
Gloucestershire
GL1 2TG
United Kingdom
Key Dates
01/04/2013
31/03/2015
15/10/2012 08:59
23/11/2012 06:00
Other Information
Estimated Value (£):
238000
24 (months)
12 (months)
2
Contract Attachment(s)
Attached/Link Name Size Date Uploaded
IHCAS Confidentiality Certificate 111012.doc 30kb 15/10/2012