Independent NHS Complaints Advocacy Services London
The London Borough of Hounslow is leading the procurement to establish an Independent NHS Complaints Advocacy Service (through a Framework Agreement). In addition to the London Borough of Hounslow, 26 other London Boroughs are parties to this contract to whom these services shall also be delivered to under this contract.
UK-Hounslow: Administrative healthcare services
2013/S 007-007846
Contract notice
Services
Directive 2004/18/EC
Section I: Contracting authority
London Borough of Hounslow
The Civic Centre, Lampton Road
Contact point(s): Corporate Procurement Unit
TW3 4DN Hounslow
UNITED KINGDOM
Telephone: +44 2085832000
E-mail: procurement@hounslow.gov.uk
Internet address(es):
General address of the contracting authority: www.hounslow.gov.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
The contracting authority is purchasing on behalf of other contracting authorities: yes
London Borough of Barking and Dagenham
Civic Centre, Rainham Road North
RM10 7BN Dagenham
UNITED KINGDOM
London Borough of Barnet
Building 4, North London Business Park, Oakleigh Road South
N11 1NP London
UNITED KINGDOM
London Borough of Brent
Town Hall, Forty Lane
HA9 9HD Wembley
UNITED KINGDOM
London Borough of Bromley
Civic Centre, Stockwell Close
BR1 3UH Bromley
UNITED KINGDOM
London Borough of Camden
Town Hall, Judd Street
WC1H 9JE London
UNITED KINGDOM
London Borough of Croydon
Taberner House, Park Lane
CR9 3JS Croydon
UNITED KINGDOM
London Borough of Ealing
Perceval House, 14/16 Uxbridge Road
W5 2HL London
UNITED KINGDOM
London Borough of Enfield
Civic Centre, Silver Street
EN1 3XA Enfield
UNITED KINGDOM
Royal Borough of Greenwich
Town Hall, Wellington Street
SE18 6PW London
UNITED KINGDOM
London Borough of Hammersmith and Fulham
Town Hall, King Street
W6 9JU London
UNITED KINGDOM
London Borough of Hackney
Town Hall, Mare Street
E8 1EA London
UNITED KINGDOM
London Borough of Haringey
Civic Centre, High Road, Wood Green
N22 8LE London
UNITED KINGDOM
London Borough of Havering
Town Hall, Main Road
RM1 3BD Romford
UNITED KINGDOM
London Borough of Hillingdon
Civic Centre, High Street
UB8 1UW Uxbridge
UNITED KINGDOM
Royal Borough of Kingston upon Thames
Guildhall, High Street
KT1 1EU Kingston upon Thames
UNITED KINGDOM
London Borough of Lambeth
Town Hall, Brixton Hill
SW2 1RW Lambeth
UNITED KINGDOM
London Borough of Redbridge
Town Hall, High Road
IG1 1DD Ilford
UNITED KINGDOM
Lodnon Borough of Richmond upon Thames
Civic Centre, York Street
TW1 3BZ Twickenham
UNITED KINGDOM
London Borough of Southwark
160 Tooley Street,
SE1 2QH London
UNITED KINGDOM
London Borough of Tower Hamlets
Mulberry Place, 2 Clove Crescent
E14 2BG London
UNITED KINGDOM
London Borough of Wandsworth
Town Hall, Wandsworth High Street
SW18 2PU London
UNITED KINGDOM
London Borough of Islington
Town Hall, Upper Street
N1 2UD London
UNITED KINGDOM
Royal Borough of Kensington and Chelsea
Town Hall, Hornton Street
W8 7NX London
UNITED KINGDOM
London Borough of Lewisham
Town Hall, Catford
SE6 4RU London
UNITED KINGDOM
London Borough of Merton
Civic Centre, London Road
SM4 5DX Morden
UNITED KINGDOM
City of Westminster
Westminster City Hall, 64 Victoria Street
SW1E 6QP London
UNITED KINGDOM
Section II: Object of the contract
Service category No 25: Health and social services
Main site or location of works, place of delivery or of performance: London Borough of Barking and Dagenham, London Borough of Barnet, London Borough of Brent, London Borough of Bromley, London Borough of Camden, London Borough of Croydon, London Borough of Ealing, London Borough of Enfield, Royal Borough of Greenwich, London Borough of Hammersmith and Fulham, London Borough of Hackney, London Borough of Haringey, London Borough of Havering, London Borough of Hillingdon, London Borough of Hounslow, London Borough of Islington, Royal Borough of Kensington and Chelsea, Royal Borough of Kingston Upon Thames, London Borough of Lambeth, London Borough of Lewisham, London Borough of Merton, London Borough of Redbridge, London Borough of Richmond, London Borough of Southwark, London Borough of Tower Hamlets, London Borough of Wandsworth, City of Westminster.
NUTS code
The London Borough of Hounslow is leading the procurement to establish an Independent NHS Complaints Advocacy Service (through a Framework Agreement). In addition to the London Borough of Hounslow, 26 other London Boroughs are parties to this contract to whom these services shall also be delivered to under this contract. These Boroughs are The London Borough of Barking and Dagenham, London Borough of Barnet, London Borough of Brent, London Borough of Bromley, London Borough of Camden, London Borough of Croydon, London Borough of Ealing, London Borough of Enfield, Royal Borough of Greenwich, London Borough of Hammersmith and Fulham, London Borough of Hackney, London Borough of Haringey, London Borough of Havering, London Borough of Hillingdon, London Borough of Islington, Royal Borough of Kensington and Chelsea, Royal Borough of Kingston Upon Thames, London Borough of Lambeth, London Borough of Lewisham, London Borough of Merton, London Borough of Redbridge, London Borough of Richmond, London Borough of Southwark, London Borough of Tower Hamlets, London Borough of Wandsworth and the City of Westminster described collectively in the procurement and contract documentation as “the Participating Authorities”.
The Independent NHS Complaints Advocacy Service (INCAS) will ensure that independent advocacy skills are used to provide practical support and direction focus on empowering and supporting Service Users, through the complaints procedures for health services, to assist them in finding a resolution to their complaint.
The support provided by the Service will be through various methods and will support patients, service users, residents, their family, carer or representative, with a complaint or grievance related to any aspect of healthcare as described in the Health and Social Care Act 2012, such as complaints about poor treatment or service provided through health services in England. The Service will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations.
75122000, 85140000, 85100000, 79000000
Estimated value excluding VAT: 7 000 000 GBP
Section III: Legal, economic, financial and technical information
Minimum level(s) of standards possibly required: As set out in the Invitation to Tender documentation available from the address in section I.1.
In accordance with Articles 48 to 50 of Directive 2004/18/EC and Regulation 25 of the Public Contracts Regulations 2006.
Minimum level(s) of standards possibly required:
As set out in the Invitation to Tender documentation available from the address in section I.1.
Section IV: Procedure
Section VI: Complementary information
The London Borough of Hounslow notes that this contract falls within Part B of the Public Contracts Regulations 2006, or that the contract is wholly outside of those Regulations. Accordingly, the tendering procedure which will be followed, and set out in the tender documentation, will reflect the limited application of the Public Contracts Regulations 2006 to Part B contracts. To receive the Invitation to Tender documentation, Expressions of Interest must be received by email to procurement@hounslow.gov.uk
Any questions or queries should be made in writing by e-mail to procurement@hounslow.gov.uk and must be received no later than 13:00 on 30.1.2013, the deadline for submission of tenders is 13:00 on 6.2.2013.
VI.5)Date of dispatch of this notice:7.1.2013