Innovation in Customer Experience and Frontline Service Delivery

Innovation in Customer Experience and Frontline Service Delivery

Contract for Provision of Technology Innovation in Customer Experience and Frontline Service delivery for the post-Covid world.

Opportunity Id
DN556753
Title
Contract for Provision of Technology Innovation in Customer Experience and Frontline Service delivery, for the post-Covid world
Categories
71600000-4 – Technical testing, analysis and consultancy services
72224000-1 – Project management consultancy services
73000000-2 – Research and development services and related consultancy services
Description

Waltham Forest Council is seeking expert assistance to help us innovate our customer experience and frontline service delivery. This project will form part of our new Digital and Technology Strategy to enable our Customer Experience Strategy, which in turn sits as part of our new Public Service Strategy, the council’s response to the challenges and opportunities presented by the pandemic.

Region(s) of supply
UNITED KINGDOM
Estimated value
N/A
Keywords
Customer Experience Improvement Plan, Frontline Service Delivery Improvement Plan, Research, Data Analysis , Digital & Technology Strategy

Key dates

Estimated contract dates

Start date
05/09/2021
End date
30/11/2021

Contact details

Buyer
London Borough of Waltham Forest
Contact
Sarah Smith
Telephone
07776660185
Address
The Magistrate’s
Walthamstow
Greater London
E17 4NX

Expression of interest window

From 15/07/2021 12:00 to 30/07/2021 17:00