Insolvency Risk Services London

Insolvency Risk Services London

The Board of the Pension Protection Fund (PPF) has issued this contract notice in anticipation of insolvency risk service provision commencing in the Spring of 2013.

UK-Croydon: financial analysis and accounting software development services

2012/S 97-162014

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Pension Protection Fund (PPF)
Knollys House, 17 Addiscombe Road
Contact point(s): Procurement & Contract Management
For the attention of: Colin McAlpine
CR0 6SR Croydon
Telephone: +44 2086335923
Fax: +44 2086334903

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

Other: Pension Protection
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:

PPF insolvency risk services.
II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 27: Other services
Main site or location of works, place of delivery or of performance: Croydon, Surrey.
NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

The Board of the Pension Protection Fund (PPF) has issued this contract notice in anticipation of insolvency risk service provision commencing in the Spring of 2013. The full list of Services will be detailed in the pre-qualification questionnaire that will be available via Mytenders from week-commencing 28.5.2012 but is expected to include:
1) Insolvency risk probability measurement;
2) Expected degree of sophistication/automation of the IT system/processes;
3) Security and compliance with the UK Government’s business impact level 2 guidelines;
4) Telephone customer service: core offering and handover process, call structure and soft skills, measurement of customer satisfaction post call;
5) Controls to be put in place to ensure an homogeneous service delivery: quality assurance on the core service provision, SLA/KPI measurement, including customer satisfaction measurement, processes and procedures;
6) Mechanisms in place to ensure that any problems identified are quickly fixed;
7) PPF oversight of Vendor activities: customer strategy/customer experience, SLA/KPI, access to calls for re-listening, Processes and systems change, appeals process;
8) Independent complaints investigation. Candidates wishing to express their interest are invited to register on the Mytenders web site and complete the PQQ when it is made available.
Note: to register your interest in this notice and obtain any additional information please visit the myTenders web site at

The awarding authority has indicated that it will accept electronic responses to this notice via a ‘Tender Submission Postbox’ facility. Further details of this facility are available at

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The postbox closes precisely at the time stated.

II.1.6)Common procurement vocabulary (CPV)

72212440, 79311400, 66000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options

Options: yes
Description of these options: The term of the resultant Agreement will be 5 years, with an option to extend for up to 3 years, i.e. 5+3.
Provisional timetable for recourse to these options:
in months: 60 (from the award of the contract)
II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: 1
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 60 (from the award of the contract)
II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

Not applicable.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Not applicable.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Not applicable.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: (1) All candidates will be required to produce a certificate or declaration demonstrating that the candidate, their directors, or any other person who has powers of representation, decision or control of the candidate has not been convicted of conspiracy, corruption, bribery, or money laundering. Failure to provide such a declaration will result in the candidate being declared ineligible and they will not be selected to participate in this procurement process;
(2) All candidates must comply with the requirements of the State in which they are established, regarding registration on the professional or trade register;
(3) Any candidate found to be guilty of serious misrepresentation in providing any information required, may be declared ineligible and not selected to continue with this procurement process;
(4) All candidates will have to demonstrate that they are licensed, or a member of the relevant organisation, in the State where they are established, when the law of that State prohibits the provision of the services, described in this notice, by a person who is not so licensed or who is not a member of the relevant organisation.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: (1) All candidates will be required to provide evidence of relevant professional risk indemnity insurance;
(2) All candidates will be required to provide a statement, covering the 3 previous financial years including the overall turnover of the candidate and the turnover in respect of the activities which are of a similar type to the subject matter of this notice;
(3) All candidates will be required to provide statements of accounts or extracts from those accounts relating to their business.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
(1) A statement of the candidate’s average annual number of staff and managerial staff over the previous 3 years;
(2) Details of the educational and professional qualifications of their managerial staff; and those of the person(s) who would be responsible for providing the services or carrying out the work or works under the contract;
(3) All candidates will be required to provide certification drawn up by an independent body attesting the compliance of the economic operator with quality assurance standards based on the relevant European standards;
(4) A check may be carried out by the contracting authority or by a competent official body of the State in which the candidate is established, to verify the technical capacity of the candidate; and if relevant, on the candidates study and research facilities and quality control measures;
(5) A statement of the candidate’s technical facilities; measures for ensuring quality; and their study and research facilities;
(6) An indication of the proportion of the contract which the services provider intends possibly to subcontract;
(7) A statement of the technicians or technical services available to the candidate to carry out the work under the contract; or be involved in the production of goods or the provision of services under the contract; particularly those responsible for quality control, whether or not they are independent of the candidate;
8) A statement of the candidate’s compliance with the UK Government’s Business impact level 2 (IL2) guidelines.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5: and maximum number 8
Objective criteria for choosing the limited number of candidates: The objective evaluation criteria for short-listing candidates to the next stage will be as defined in the PQQ.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract

Other previous publications

Notice number in the OJEU: 2007/S 176-215977 of 13.9.2007

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate

20.6.2012 – 17:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information

The PPF is a statutory fund run by the Board of the Pension Protection Fund, a public corporation established in 2005 under the provisions of the Pensions Act 2004.
The Board of the Pension Protection Fund was established to pay compensation to members of eligible defined benefit pension schemes where the sponsoring employer became insolvent after 6.4.2005 and there are insufficient assets in the pension scheme to cover PPF levels of compensation. It is funded by compulsory levies on eligible pension schemes, assets from eligible pension schemes, returns on its own investments and recoveries from insolvent employers.
Further information on the PPF can be found at:

Note: the pre-qualification questionnaire will be made available via Mytenders during week-commencing 28.5.2012 for completion by the closing date stated in the Contract Notice.
Note: all candidates should review this notice and register their interest on the myTenders web site (see II.1.5) confirming that they meet the minimum requirements and conditions for participation (see III.1.4 and III.2); this is the pre-qualification stage. No other supporting documentation at this stage will be provided by the Board. Confirmation of compliance with all criteria in this notice should be submitted on the myTenders web site (see II.1.5) by the stated deadline (see IV.3.4). Candidates are expected to supply all required information, or clearly state the reason for being unable to do so. Candidates are not required to send the supporting documentation at this pre-qualification stage, but should be willing to do so if selected to tender. Any assumptions used in preparing responses should be clearly stated.
Note: all questions should be submitted to the Board via the portal on the myTenders web site (see II.1.5). If this proves impossible please use this e-mail address: Any queries should state your organisation name, OJEU notice number and title and clearly reference any appropriate paragraph in this notice and, to the extent possible, should be aggregated rather than sent individually. If you do not obtain a response within three working days of initially contacting the Board, it is the tenderer’s responsibility to re contact the Board.

Note: candidates are advised that the Board may be engaging the services of an independent adviser during the tender process.
Note: the Board anticipate using a number of standard provisions in our agreement which will be available in the invitation to tender. We would be grateful if you could indicate whether any of these provisions would provide an obstacle to your being in a position to tender at the relevant time. The Board is looking to engage with organisations that can be flexible and accommodate the commercial terms on which the Board is proposing to operate in relation to this appointment.
(MT Ref:89012).

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:21.5.2012