Integrated Norfolk and Wisbech NHS 111 and Primary Care Out-of Hours Services

The lot consists of two service elements. There will be two separate service specifications — 1 for each service element.

United Kingdom-Norwich: Health and social work services

2014/S 214-379266

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

NHS NELCSU
Lakeside 400, Old Chapel Way, Broadland Business Park
For the attention of: Robert Smith
NR7 OWG Norwich
UNITED KINGDOM
Telephone: +44 1603257027
E-mail: robert.smith20@nhs.net

Internet address(es):

Address of the buyer profile: www.nelcsu.nhs.uk/

Further information can be obtained from: The PQQ documentation is available for download from the East of England Collaborative Procurement Hub Bravo e-sourcing platform at https://eoecph.bravosolution.co.uk/web/login.shtml?_ncp=1366801018675.99403-1
Lakeside 400, Broadland Business Park
NR7 0WG Norwich
UNITED KINGDOM

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: NHS NEL CSU
Lakeside 400, Broadland Business Park
For the attention of: Robert Smith
NR7 0WG Norwich
UNITED KINGDOM
Telephone: +44 1603257027
E-mail: robert.smith20@nhs.net
Internet address: http://www.nelcsu.nhs.uk

Tenders or requests to participate must be sent to: https://eoecph.bravosolution.co.uk/web/login.shtml?_ncp=1366801018675.99403-1
As above
For the attention of: As above
UNITED KINGDOM

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Health

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

NHS Norwich Clinical Commissioning Group
http://www.norwichccg.nhs.uk/
Room 202 City Hall, St Peter’s Street
NR2 1NH Norwich
UNITED KINGDOM

NHS South Norfolk Clinical Commissioning Group
http://www.southnorfolkccg.nhs.uk/
Lakeside 400, Broadland Business Park
NR7 0WG Norwich
UNITED KINGDOM

NHS West Norfolk Clinical Commissioning Group
http://www.westnorfolkccg.nhs.uk/
King’s Court, Chapel Street
PE30 1EL King’s Lynn
UNITED KINGDOM

NHS North Norfolk Clinical Commissioning Group
http://www.northnorfolkccg.nhs.uk/
1 Mill Close
NR11 6LZ Aylsham
UNITED KINGDOM

NHS Cambridge and Peterborough Clinical Commissioning Group, represented by Wisbech Local Commissioning Group
http://www.cambridgeshireandpeterboroughccg.nhs.uk/Wisbech/
Lockton House, Clarendon Road
CB2 8FH Cambridge
UNITED KINGDOM

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Integrated Norfolk (excluding Great Yarmouth & Waveney) and Wisbech NHS 111 and Primary Care Out-of Hours Services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 25: Health and social services
Main site or location of works, place of delivery or of performance: Norfolk, and Wisbech Cambridgeshire.

NUTS code UKH13

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

There is a single lot in this tender. The lot consists of two service elements. There will be two separate service specifications — 1 for each service element. The contracting vehicle(s) will be confirmed at ITT stage but the contract length is confirmed as 5 years. The population covered by this requirement is — 830 000.
Element 1 — NHS 111
The NHS 111 Service is based on national requirements so that a consistent core identity and quality of service is maintained across the country. The service is commissioned locally by the NHS in a way that is most appropriate for any given area.
The principal aims of the NHS 111 service are to:
— provide safe, high quality 111 services;
— get people to the right service first time, including self-care where appropriate;
— reduce health inequalities by improving access;
— improve the public experience accessing urgent healthcare.
Element 2 — Primary Care Out of Hours Services
The Primary Care Out of Hours service will be based around the National Quality Requirements for Out of Hours services. The aims of the Service are to provide a clinically safe and competent Primary Care Out of Hours Service for the population of Norfolk, allowing for some local variation. The commissioned service will provide access to unplanned urgent care, working in partnership with the wider urgent care system across primary, community, secondary health and social care. The Provider will ensure that it integrates with other providers to achieve an improved patient pathway and patient experience, high quality medical services and a measurable reduction in unnecessary or inappropriate Ambulance despatches and Emergency Department attendances.
Provision of a comprehensive Primary Care Out of Hours service will include telephone triage, face to face consultations at base and patients’ homes delivered by GPs and/or other healthcare professionals as required/clinically indicated.
General information
The Commissioners are seeking clinically sound, innovative and value for money solutions for the delivery of any resulting contract. The Commissioners will expect that the providers work closely with the local CCG’s and develop services for their local population.
Full details on the required services and supporting information will be outlined in the Invitation to Tender documentation pack.
We anticipate that Bidders who are pre-qualified will be invited to attend a pre-ITT engagement event on Tuesday 16 December, where further details, including access to a range of stakeholders, will be provided.
Potential bidders who feel they are unsuitable to act as a prime bidder, but who may wish to act as a subcontractor to a prime bidder for the provision of services, should express an interest in this requirement via the Bravo e-sourcing platform. Such expressions must state that they wish to be considered for selection as a potential sub-contractor. Potential subcontractors are requested to complete the Short-Form Provider Profile template only (not the PQQ response document) for this purpose. The Provider Profiles will be shared with all short-listed organisations who may then be in contact to explore potential service delivery arrangements.

II.1.6)Common procurement vocabulary (CPV)

85000000, 85121000, 79512000, 85100000, 85142000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

1
Estimated value excluding VAT: 42 500 000 GBP

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

III.2.2)Economic and financial ability

III.2.3)Technical capacity

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5: and maximum number 6
Objective criteria for choosing the limited number of candidates: As set out in the PQQ documentation.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

0AP/ANGPROC/14/017

IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2014/S 168-299245 of 3.9.2014

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

3.12.2014 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

22.12.2014

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

The PQQ documentation is available for download from the East of England Collaborative Procurement Hub Bravo e-sourcing platform athttps://eoecph.bravosolution.co.uk/web/login.shtml?_ncp=1366801018675.99403-1

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

4.11.2014