Interpretation and Translation Services Framework 2015

The framework has been divided into 4 Lots as follows: Face-to-Face Interpreting, Telephone Interpreting, Non-Spoken Language Services and Translation and Transcription Services.

United Kingdom-Birmingham: Interpretation services

2015/S 042-072480

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

HealthTrust Europe LLP (HTE) acting as agent for the University Hospitals of Coventry and Warwickshire NHS Trust (‘UHCW’)
19 George Road, Edgbaston
For the attention of: Hinds-King Jamila
B15 1NU Birmingham
UNITED KINGDOM
Telephone: +44 1216871350
E-mail: jamila.hindsking@healthtrusteurope.com
Fax: +44 1216871345

Internet address(es):

General address of the contracting authority: https://healthtrusteurope.bravosolution.co.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Health
Other: Please refer to Section II.1.5

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

The class of contracting authorities specified in Section II.1.5

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Interpretation and Translation Services Framework Agreement 2015.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 22: Personnel placement and supply services
Main site or location of works, place of delivery or of performance: United Kingdom.

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with several operators

Duration of the framework agreement

Duration in years: 2

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 6 000 000 and 60 000 000 GBP

II.1.5)Short description of the contract or purchase(s)

HealthTrust Europe LLP seeks to establish an Interpretation and Translation Services Framework Agreement for use by Contracting Authorities as listed below.
The framework has been divided into 4 Lots as follows: Face-to-Face Interpreting, Telephone Interpreting, Non-Spoken Language Services and Translation and Transcription Services.
All prospective Tenderers must have the capacity to provide a quality service as described in each of the lots for which they express an interest and intend to supply.
HTE is a central purchasing body who is able to carry out this tender exercise by virtue of its appointment as an agent of UHCW. Notwithstanding HTE’s relationship with UHCW, it is HTE that will conduct this tender exercise and will execute the resultant framework agreement with successful bidders. This tender exercise is for the benefit of all the public and voluntary bodies listed further below in this Section II.1.5. +++ For the avoidance of doubt, UHCW is NOT carrying out this tender – your contact point is HTE using the details given in Section I.1 +++ The public and voluntary sector bodies to whom the use of this framework agreement will be open include all contracting authorities in the United Kingdom as defined in Regulation 3 of the Public Contracts Regulations 2006 as well as all contracting authorities and entities in the European Union as defined in the Annexes to Commission Decision 2008/963/EC as may be updated from time to time. In particular, it is envisaged that this framework agreement will be used by the following entities in the United Kingdom as described below (particularly where such entities are of a health and/or social care nature): (1) All National Health Service (NHS) bodies in England, including but not limited to (i) acute trusts (a list of which can be found athttp://www.nhs.uk/servicedirectories/pages/acutetrustlisting.aspx); (ii) health and care trusts (a list of which can be found athttp://www.nhs.uk/ServiceDirectories/Pages/CareTrustListing.aspx);(iii) mental health trusts (a list of which can be found athttp://www.nhs.uk/ServiceDirectories/Pages/MentalHealthTrustListing.aspx); (iv) clinical commissioning groups (a list of which can be found athttp://www.nhs.uk/ServiceDirectories/Pages/CCGListing.aspx); (v) ambulance trusts (a list of which can be found athttp://www.nhs.uk/ServiceDirectories/Pages/AmbulanceTrustListing.aspx); (vi) area teams (a list of which can be found athttp://www.nhs.uk/ServiceDirectories/Pages/AreaTeamListing.aspx); (vii) special health authorities (http://www.nhs.uk/ServiceDirectories/Pages/SpecialHealthAuthorityListing.aspx); (viii) NHS England (formerly the NHS Commissioning Board); and (ix) clinical senates and strategic clinical networks. (2) All NHS bodies in Wales, including but not limited to all (i) health boards; (ii) NHS trusts; (iii) the national delivery group; (iv) community health councils; and (v) NHS Wales shared services partnership (a list of which can be found athttp://www.wales.nhs.uk/nhswalesaboutus/structure). (3) All NHS bodies in Scotland, including but not limited to (i) NHS trusts; (ii) Special NHS Boards; and (iii) national and support organisations (a list of which can be found at http://www.scot.nhs.uk/organisations/nat_orgs.aspx). (4) All NHS bodies in Northern Ireland (known as Health & Social Care), including but not limited to (i) health and social care trusts (a list of which can be found athttp://www.hscni.net/index.php?link=trusts); (ii) health agencies (a list of which can be found at http://www.hscni.net/index.php?link=agencies); (iii) hospitals (a list of which can be found at http://www.hscni.net/index.php?link=hospitals) and (iv) the Health and Social Care Board. (5) All social enterprises undertaking some or all of what were previously the service provider functions of contracting authorities in relation to health and/or social care services (including charitable incorporated organisations, cooperatives, industrial and provident societies and community interest companies as listed on the Companies House WebCheck service). (6) Ministerial departments and non-ministerial departments of central government, non-departmental agencies and other public bodies, and public corporations (a list of which can be found at https://www.gov.uk/government/organisations). (7) Devolved governmental and parliamentary organisations within the United Kingdom, including but not limited the Welsh Government, Welsh Assembly and Welsh unitary authorities (a list of which can be found at http://wales.gov.uk/topics/localgovernment/localauthorities/?lang=en). (8) All local authorities (a list of which can be found at http://local.direct.gov.uk/LDGRedirect/Start.do?mode=1). (9) All emergency services including police (http://www.police.uk/forces.htm), fire and rescue services (a list of which can be found at http://www.fireservice.co.uk/information/ukfrs), the maritime and coastguard agency and other rescue authorities. (10) All educational establishments (a list of which can be found athttp://www.education.gov.uk/edubase). (11) Registered providers of social housing on a not for profit basis (a list of which can be found athttp://www.homesandcommunities.co.uk/ourwork/registered-provider-information). (12) Registered charities (a list of which can be found athttp://www.charitycommission.gov.uk/find-charities). (13) Her Majesty’s Prison Service (as detailed at www.justice.gov.uk/about/hmps) (14) The Ministry of Defence (as detailed at https://www.gov.uk/government/organisations/ministry-of-defence) The above list includes each organisation’s successors and assigns, any equivalent organisations and any associated organisations created as a result of any organisational changes. In addition, the use of this framework agreement will be open to any bodies or organisations operating in the United Kingdom and/or any country in the European Union which are of a health and/or social care nature or which have a similar procurement need in respect of any goods or services to any of the above listed organisations. +++ Please note additional information is given about this tender exercise at Section VI.3) +++.

II.1.6)Common procurement vocabulary (CPV)

79540000, 79530000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

II.1.9)Information about variants

Variants will be accepted: no

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

II.2.2)Information about options

Options: yes
Description of these options: This Framework Agreement is for an initial period of 2 years with the option to extend the same for 2 consecutive periods of 12 months.

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Information about lots

Lot No: 1Lot title: Face-to-Face Interpreting

1)Short description

This Lot includes the provision of Face-to-Face Interpreting Services for spoken languages which allows for direct oral communication between the principal parties through the use of an interpreter.

2)Common procurement vocabulary (CPV)

79540000, 79530000

3)Quantity or scope

This Lot shall include the following and any other areas which can be properly described Face-to Face Interpreting:
— Consecutive Interpreting
— On-site Interpreting
— 24 Hour Service, 365 days a year
— Emergency bookings and out-of- hours bookings.
Estimated value excluding VAT:
Range: between 15 000 000 and 150 000 000 GBP

4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

TERMS AND CONDITIONS / ACTIVITY BASED INCOME (ABI) The full terms and conditions of this framework agreement and any resulting call-off contract will be appended to the Invitation to Tender. These terms and conditions include provisions requiring the payment by the supplier of an activity based income management charge in consideration of the award of this framework agreement and the management and administration by HTE of the overall contractual structure and associated documentation, as well as the requirement to submit regular management information to HTE. SUBMISSION OF EXPRESSIONS OF INTEREST AND PROCUREMENT SPECIFIC INFORMATION +++ Bravo Portal +++ This exercise will be conducted on the HTE Bravo portal. Candidates wishing to be considered must register their expression of interest as follows: Register on the HTE portal at https://healthtrusteurope.bravosolution.co.uk. Login to the portal with the username/password. Click the PQQs/ITTs Open to All Suppliers link. These are the PQQs/ITTs open to any registered supplier. Click on the relevant PQQ/ ITT to access the content. Click the Express Interest button at the top of the page. This will move the PQQ/ITT into your My PQQs/My ITTS page. You can access any attachments by clicking Buyer Attachments (if required in III.2.1.1.ii) in the PQQ/ITT Details box. Follow the onscreen instructions to complete the PQQ/ITT. Submit your reply using the Submit Response button at the top of the page. If you require any further advice, contact the Bravo e-Tendering Help Desk at help@bravosolution.co.uk. +++ Sid4Gov +++ HTE utilises the sid4gov supplier information database. Candidates are requested to register on sid4gov athttps://sid4gov.cabinetoffice.gov.uk/organisation/register and submit their sid4gov company profile for publication on the database. Candidates already registered on sid4gov must ensure that information is up to date. Where access to sid4gov is unavailable, please contact the sid4gov helpdesk atsid4gov@gps.gsi.gov.uk. Please note that, at present, sid4gov does not prepopulate any fields of the PQQ on HTE’s Bravo portal, and therefore candidates must complete the Qualification & Technical Envelopes of the PQQ in Bravo in full.

Lot No: 2Lot title: Telephone Interpreting

1)Short description

This includes the Provision of Telephone Interpreting Services for spoken languages and enables the immediate connection to an interpreter on the telephone.

2)Common procurement vocabulary (CPV)

79540000, 79530000

3)Quantity or scope

This Lot shall include the following and any other areas which can be properly described as Telephone Interpreting Services:
— On-demand and Scheduled Availability
— 24 Hour Service, 365 days a year
— Provision of Telephone Equipment (where required)
— Emergency bookings and out-of- hours bookings
There is also scope for alternative mediums of service delivery in the form of Video Remote Interpreting and Video Conferencing.
Estimated value excluding VAT:
Range: between 1 500 000 and 15 000 000 GBP

4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

Lot No: 3Lot title: Non-Spoken Language Services

1)Short description

This Lot includes the provision of Communication Professionals who work with deaf and deafblind people in the UK in the area of non-spoken language.

2)Common procurement vocabulary (CPV)

79540000, 79530000

3)Quantity or scope

This Lot shall include the provision of British Sign Language Interpreters as well as some or all of the following and any other areas which can be properly described as communication with Deaf and Deafblind People:
— Interpreters for Deafblind People
— Lipspeakers
— Notetakers
— Sign Supported English (SSE)
— Sign Language Translators
— Speech to Text Reporters
— Deaf Relay Interpreters
— Online BSL
— 24hr Service, 365 days a year
— Emergency bookings and out-of- hours bookings.
Estimated value excluding VAT:
Range: between 1 500 000 and 15 000 000 GBP

4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

Lot No: 4Lot title: Translation and Transcription Services

1)Short description

This Lot includes the provision of Translation Services which requires the interpretation of written text in the source language and rendering that material clearly and accurately into the target language. It also includes the provision of transcription services which converts speech (either live or recorded) into a written or electronic text document and proof reading.

2)Common procurement vocabulary (CPV)

79540000, 79530000

3)Quantity or scope

This Lot shall include the provision of Document Translation, Transcription Services (Text to Audio/Audio to Text for English to English and Non-English Languages) and Proof Reading as well as some or all of the following services and alternative formats:
— Multilingual Voice Overs
— Easy Read
— Braille
— Large Print.
Estimated value excluding VAT:
Range: between 1 500 000 and 15 000 000 GBP

4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Parent company or other guarantees may be required in certain circumstances. See the invitation to offer for further details.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Any legal form which results in joint and several liability amongst its constituent economic operators.

III.1.4)Other particular conditions

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: A supplier may be disqualified in accordance with Regulation 23 of the Public Contracts Regulations 2006. Details are provided in the Pre-qualification Questionnaire.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: HTE may request such information as may be requested pursuant to Regulation 24 of the Public Contracts Regulations 2006. Details are provided in the Pre-Qualification Questionnaire.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
HTE may request such information as may be requested pursuant to Regulation 25 of the Public Contracts Regulations 2006. Details are provided in the Pre-Qualification Questionnaire.

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

SF040856

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 27.3.2015 – 12:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

27.3.2015 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

VI.2)Information about European Union funds

VI.3)Additional information

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: HTE will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

24.2.2015