IT and Customer Services Tender

IT and Customer Services Tender

Provision of ICT and Customer Services to Wycombe District Council.

United Kingdom-High Wycombe: IT services: consulting, software development, Internet and support

2013/S 143-249235

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Wycombe District Council
Queen Victoria Road
Contact point(s): Please see section VI.3) Additional Information below.
For the attention of: Steve Bramhill
HP11 1BB High Wycombe
Telephone: +44 1494421161

Internet address(es):

Electronic submission of tenders and requests to participate:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority
I.3)Main activity

General public services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:

Provision of ICT and Customer Services to Wycombe District Council.
II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 7: Computer and related services
NUTS code
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

IT services: consulting, software development, Internet and support. Administration services. Customer services. Telecommunications-infrastructure maintenance services. Repair and maintenance services. Maintenance and repair of information technology equipment. Maintenance of information technology equipment. Repair of information technology equipment. Wycombe District Council intends to appoint one contractor to provide:
1) ICT support and maintenance services for the Council’s IT and communication systems; and
2) face to face, telephone and on line customer services. Existing subjects for which customer services are provided include Benefits Choice Based Lettings, Council Tax, Business Rates, Environmental Health, Housing Options, Licensing (Taxi & others) and Planning.
II.1.6)Common procurement vocabulary (CPV)

72000000, 75100000, 79342300, 50332000, 50000000, 50312600, 50312610, 50312620

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

The value below is for a maximum envisaged initial contract term of 66 months (of which 6 months will cover initial transitional work if required, and 60 months operational service delivery as set out in the ITT), plus two options to extend of 24 months. All contract values and timescales stated within this notice assume both extensions are taken.
Estimated value excluding VAT: 14 000 000 GBP
II.2.2)Information about options

Options: no
II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: 2
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 24 (from the award of the contract)
II.3)Duration of the contract or time limit for completion

Duration in months: 114 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

Performance bonds and parent company guarantees may be required. Details will be stated in the tender documents.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Details will be stated in the tender documents.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

The procuring council requires a contract with a legal entity. In the event of a consortium bid the Council may require the successful consortium to form a single legal entity. Details will be stated in the tender documents.
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Candidates will be assessed in accordance with Regulations 23 to 26 of the Public Contract Regulations 2006 as amended and by articles 45 to 50 of Directives 2004/18/EC and on the basis of information provided in response to the pre –qualification questionnaire (“PQQ”) copies of which will be made available through the portal .Completed PQQs must be returned to the Council via the portal before the deadline specified in Section IV.3.4 below.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: The following minimum level should be satisfied by each interested service provider submitting a PQQ response:
— It should have a 3 year mean average turnover (based on information supplied in response to the PQQ) which is equal to or exceeds 3 times the estimated minimum annual contract value for the Service (“Turnover Threshold).
Interested service providers are directed to the information below regarding who is subject to these tests and how they are carried out, depending on whether the service provider is a single organisation or consortium.
For the avoidance of doubt where an interested service provider is constituted by way of:
— A single organisation, the single organisation must pass the Turnover Threshold.
— A single consortium (i.e. 2 or more persons, at least one of whom is an economic operator, acting jointly for the purpose of being awarded a public contract) the consortium must pass the Turnover Threshold. In order to calculate whether a consortium service provider passes the Turnover Threshold the 3 year mean average turnover for each consortium member (based on information supplied in response to the PQQ) will be calculated and for each consortium member the result will be multiplied by their (actual and anticipated) percentage equity stake (as identified in the response to the PQQ) in the legal entity to be formed to deliver the services under the Agreement and the totals will then be added together. It is this combined figure that will need to pass the Turnover Threshold .Each member of the consortium will on their own standing be required to pass all tests set down in Section E Economic and Financial Standing of the PQQ. Please see the PQQ for further information.
Minimum level(s) of standards possibly required: As stated in the PQQ which may be obtained using the guidance provided in section VI.3) below.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
(b) A list of the principal deliveries effected or the main services provided in the past 3 years, with the sums, dates and recipients, whether public or private, involved. Evidence of delivery and services provided shall be given: – where the recipient was a contracting authority, in the form of certificates issued or countersigned by the competent authority, – where the recipient was a private purchaser, by the purchaser’s certification or, failing this, simply by a declaration by the economic operator.
(c) An indication of the technicians or technical bodies involved, whether or not belonging directly to the economic operator’s undertaking, especially those responsible for quality control and, in the case of public works contracts, those upon whom the contractor can call in order to carry out the work
(d) A description of the technical facilities and measures used by the supplier or service provider for ensuring quality and the undertaking’s study and research facilities.
(g) For public works contracts and public services contracts, and only in appropriate cases, an indication of the environmental management measures that the economic operator will be able to apply when performing the contract.
Full details are stated in the PQQ which may be obtained using the guidance provided in section VI.3) below.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5: and maximum number 7
Objective criteria for choosing the limited number of candidates: As stated in the PQQ.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate

9.9.2013 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

The PQQ and Descriptive Document for this opportunity are available on

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GO Reference: GO-2013723-PRO-4977713.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

High Court
The Strand
WC2A 2LL London

VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:23.7.2013