IT Hardware and Infrastructure Support Services Tender

IT Hardware and Infrastructure Support Services Tender

CHA is looking to continue to have its IT infrastructure and telephony solution supported by a single supplier.

United Kingdom-Glasgow: Computer support services

2020/S 214-525824

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Cadder Housing Association Ltd
Postal address: 20 Fara Street
Town: Glasgow
NUTS code: UKM82 Glasgow City
Postal code: G23 5AE
Country: United Kingdom
Telephone: +44 1419453282
Internet address(es):
Main address:
Address of the buyer profile:

I.2)Information about joint procurement

The contract is awarded by a central purchasing body


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement


ICT Services – Support, Infrastructure and Telephony


II.1.2)Main CPV code

72610000 Computer support services

II.1.3)Type of contract


II.1.4)Short description:


CHA currently contracts with an external provider to supply IT hardware and infrastructure support services and this contract is coming to an end. Support of the existing telephony system is also now provided by the same supplier having been transferred during the period of the main contract.

CHA is looking to continue to have its IT infrastructure and telephony solution supported by a single supplier, therefore, is looking to appoint a supplier via a single contract to provide ongoing support as detailed within this document.


II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)

32429000 Telephone network equipment
32543000 Telephone switchboards
32550000 Telephone equipment
50312000 Maintenance and repair of computer equipment
50323000 Maintenance and repair of computer peripherals
50324000 Support services of personal computers
50334130 Repair and maintenance services of telephone switching apparatus
72610000 Computer support services

II.2.3)Place of performance

NUTS code: UKM82 Glasgow City
Main site or place of performance:



II.2.4)Description of the procurement:

Detail in Invitation to Tender.


II.2.5)Award criteria

Criteria below
Quality criterion – Name: Quality / Weighting: 60
Price – Weighting: 40
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

Option for a 2 year extension included in ITT.


II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

Details in ITT.


II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.2)Conditions related to the contract

III.2.2)Contract performance conditions:

Detailed in Procurement Docuements.


III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 30/11/2020
Local time: 17:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 01/12/2020
Local time: 09:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

3 year contract with option for 2 year extension.


VI.3)Additional information:


NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

(SC Ref:634517)


VI.4)Procedures for review

VI.4.1)Review body

Official name: Glasgow Sheriff Court and Justice of the Peace Court
Postal address: 1 Carlton place
Town: Glasgow
Postal code: G5 9DA
Country: United Kingdom

VI.5)Date of dispatch of this notice: