IT Helpdesk and Support Services – Avon Fire and Rescue Service
Avon Fire Authority requires a IT Helpdesk and Support provision.
United Kingdom-Bristol: Helpdesk and support services
Section I: Contracting authority
I.1)Name and addresses
VAT No: 664419911
Valley Road, Portishead
Contact person: Amy Harraway
Telephone: +44 1179262061
Fax: +44 11799253561
NUTS code: UKK1
Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/30508
I.4)Type of the contracting authority
Section II: Object
Provision of IT Helpdesk and Support Services
II.1.2)Main CPV code
II.1.3)Type of contract
Avon Fire Authority requires a IT Helpdesk and Support provision to ensure that Avon Fire and Rescue Service’s IT system and infrastructure is available 24 hours a day, 7 days a week and 365 days a year, as this is a critical element of the Authority’s business. The Authority requires the IT infrastructure to be robust, reliable and deliver to near perfect availability.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
Avon Fire and Rescue Service HQ, Portishead
II.2.4)Description of the procurement:
Avon Fire Authority is seeking a IT Helpdesk and support provision to ensure that Avon Fire and Rescue Service’s IT system and infrastructure is available 24 hours a day, 7 days a week and 365 days a year. IT is a critical element of the Authority’s business. The Authority requires the IT infrastructure to be robust, reliable and deliver to near perfect availability.
For this provision Avon Fire and rescue service requires a Help desk service, Desk side service, IT strategic and Technical expert advice service, IT Development service and support and Maintenance service.
The IT Strategic and Technical Expert Advice Service will assist with the management of IT provision, advise on the strategic development of IT and complete the objectives agreed in the IT Strategy. This service will also need to play a vital role in producing and ensuring the IT Strategy, IT Disaster Recovery Plan and IT Business Continuity Plan are robust and work for the service.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Year x 2, 12 month extensions subject to performance and agreement.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Assets owned by Avon Fire and rescue service. Support services to be provided by the contractor.
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.7)Conditions for opening of tenders
Avon Fire and Rescue Service HQ, Valley Road, Portishead, BS20 8JJ
Guy Goodman, Donald Davies and Amy Harraway
Section VI: Complementary information
VI.1)Information about recurrence
VI.5)Date of dispatch of this notice: