IT Helpdesk and Support Services - Avon Fire and Rescue Service

IT Helpdesk and Support Services – Avon Fire and Rescue Service

Avon Fire Authority requires a IT Helpdesk and Support provision.

United Kingdom-Bristol: Helpdesk and support services

2018/S 150-344515

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Avon Fire and Rescue Service
VAT No: 664419911
Valley Road, Portishead
Bristol
BS20 8JJ
United Kingdom
Contact person: Amy Harraway
Telephone: +44 1179262061
E-mail: amy.harraway@avonfire.gov.uk
Fax: +44 11799253561
NUTS code: UKK1

Internet address(es):Main address: http://www.avonfire.gov.uk

Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/30508

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=24978&B=BLUELIGHT

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted electronically via: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=24978&B=BLUELIGHT

Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

Public order and safety

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Provision of IT Helpdesk and Support Services

Reference number: AFRS07-2018-05

II.1.2)Main CPV code

72253000

II.1.3)Type of contract

Services

II.1.4)Short description:

Avon Fire Authority requires a IT Helpdesk and Support provision to ensure that Avon Fire and Rescue Service’s IT system and infrastructure is available 24 hours a day, 7 days a week and 365 days a year, as this is a critical element of the Authority’s business. The Authority requires the IT infrastructure to be robust, reliable and deliver to near perfect availability.

II.1.5)Estimated total value

Value excluding VAT: 1 245 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.1)Title:

II.2.2)Additional CPV code(s)

72150000

72222300

72253100

II.2.3)Place of performance

NUTS code: UKK1

NUTS code: UKK

NUTS code: UK

Main site or place of performance:

Avon Fire and Rescue Service HQ, Portishead

II.2.4)Description of the procurement:

Avon Fire Authority is seeking a IT Helpdesk and support provision to ensure that Avon Fire and Rescue Service’s IT system and infrastructure is available 24 hours a day, 7 days a week and 365 days a year. IT is a critical element of the Authority’s business. The Authority requires the IT infrastructure to be robust, reliable and deliver to near perfect availability.

For this provision Avon Fire and rescue service requires a Help desk service, Desk side service, IT strategic and Technical expert advice service, IT Development service and support and Maintenance service.

The IT Strategic and Technical Expert Advice Service will assist with the management of IT provision, advise on the strategic development of IT and complete the objectives agreed in the IT Strategy. This service will also need to play a vital role in producing and ensuring the IT Strategy, IT Disaster Recovery Plan and IT Business Continuity Plan are robust and work for the service.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 1 245 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: yes

Description of renewals:

Year x 2, 12 month extensions subject to performance and agreement.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Assets owned by Avon Fire and rescue service. Support services to be provided by the contractor.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents

III.1.5)Information about reserved contracts

III.2)Conditions related to the contract

III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 24/09/2018

Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 24/09/2018

Local time: 14:00

Place:

Avon Fire and Rescue Service HQ, Valley Road, Portishead, BS20 8JJ

Information about authorised persons and opening procedure:

Guy Goodman, Donald Davies and Amy Harraway

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

VI.3)Additional information:

VI.4)Procedures for review

VI.4.1)Review body

Avon Fire Authority
Portishead
United Kingdom

VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

02/08/2018