IT Infrastructure Support Services Tender
Langstane Housing Association is seeking a suitably experienced IT service provider to work with the Association.
United Kingdom-Aberdeen: Maintenance and repair of information technology equipment
2019/S 213-523152
Contract notice
Services
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addresses
Postal address: 680 King Street
Town: Aberdeen
NUTS code: UKM50
Postal code: AB24 1SL
Country: United Kingdom
Contact person: Claire McEleny
E-mail: claire.mceleny@langstane-ha.co.uk
Telephone: +44 1224423000
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA14482
I.2)Information about joint procurement
I.3)Communication
I.4)Type of the contracting authority
I.5)Main activity
Section II: Object
II.1.1)Title:
ITC Infrastructure and Support Services
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:
Langstane Housing Association is seeking a suitably experienced IT service provider to work with the Association. We require a reliable, resilient and performing IT infrastructure to help support its strategic development over the next 3 years and to support day to day business operations. The key outputs required will be:
— fully hosted service either cloud or servers considered,
— replacement of all current virtualised servers to a new virtual platform and upgrading operating systems where appropriate,
— reliable and resilient hosted service for delivering IT infrastructure including business continuity services for all components of the infrastructure,
— support service agreement for IT infrastructure,
— fully scoped project delivery plan including testing.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
Aberdeen city.
II.2.4)Description of the procurement:
ICT Infrastructure and support services.
II.2.5)Award criteria
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Option to extend the contract for a further 2 years basis on a year by year basis.
II.2.9)Information about the limits on the number of candidates to be invited
The ESPD will be assessed to ensure all bidders pass the threshold criteria for working with a public body and questions 4C.1.2, 4C.2,4C.4, 4C.6 and 4C.6.1 and 4C.8.1 and 4.c.8.2. The 5 bidders who have passed all other sections will be invited to go through to the tender stage of the procurement procedure. If less than 5 bidders pass all sections of the ESPD only the bidders who pass all sections will be allowed to proceed to tender stage. If the Association decide there is insufficient acceptable bidders the procurement may be cancelled.
II.2.10)Information about variants
II.2.11)Information about options
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
II.2.14)Additional information
Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.
Section III: Legal, economic, financial and technical information
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
The bidder must provide their company number and must have BS OHSAS 18001 (or equivalent) or have within the last 12 months or are in the process of working toward successfully meeting the assessment requirements of the above related scheme and registered membership. The bidder must hold a UKAS or equivalent non-UKAS accreditation or accredited independent third party certificate of compliance in accordance with BS EN ISO 9001 (or equivalent) or the bidder must have a relevant signed quality policy.
III.1.2)Economic and financial standing
Please refer to these statements when completing Section 4B of the ESPD (Scotland). Question Reference 4B.2.1 The bidder should have a specific yearly turnover of 540 000 GBP for the last 3 years in the business area covered by the contract. Langstane Housing Association will request annual accounts from bidder as evidence.
Question Reference 4B.3 Where turnover information is not available for the period requested the bidder will be required to state the date which they were set up/started trading.
Question Reference 4B.5.1 It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commencement of any subsequent awarded contract, the types and levels of insurance indicated below:
— employers (compulsory) liability insurance: 10 000 000 GBP,
— public liability insurance: 10 000 000 GBP,
— professional indemnity insurance: 2 000 000 GBP.
III.1.3)Technical and professional ability
Bidders will be required to provide examples that demonstrates that they have relevant experience to deliver the works as described in Part 11.1.4 of the contract notice.
Unsatisfactory experience will result in a fail and exclusion from the tender process.
In response to Question 4C.1.2 Bidders will be required to provide no more than 3 examples of a similar scope, size and nature, within the last 3 years that demonstrate that they have the relevant experience to deliver the works.
The projects must therefore be predominately works in ICT Infrastructure and Support Services. Examples must be taken from contracts where the bidder was working as the main contractor. The contracts put forward as evidence for this must have been on-going for at least 12 months and the bidder must be able to provide evidence of this.
In response to Question 4C.2 Bidders will be required to confirm details of the technicians or technical bodies who they can call upon, especially those responsible for quality control. The bidder should hold ISO 2000, ISO 22301, ISO 27018 *ISO 27032, ISO 27040, ISO 17789, ISO 31000. *Refers to cloud hosted services rather than a physical infrastructure and scoring will be considered depending on the bidders preferred proposal method.
In response to Question 4C.4. Bidders will be required to provide details of relevant supply chain management and tracking systems required e.g. stock/IT systems utilised, logistics management.
In response to Question 4C.6 and 4C.6.1 Bidders will be required to provide evidence of professional qualifications held by the service provider and managerial staff delivering the contract.
In response to Question 4C.8.1 and 8.2 Bidders must provide details of the average annual manpower and managerial staff for the last 3 year. This is to ensure there is appropriate back up to deliver the contract needs.
In response to 4D.1 Quality Assurance Scheme and Environmental Management Standards — The bidder must hold a UKAS (or equivalent) accredited independent third party certificate of compliance in accordance with BS EN ISO 9001 (or equivalent).
Alternatively in response to 4D.1.1 Bidders will be required to provide their alternative proof of quality compliance by providing a statement setting out their quality management procedures providing proof that these are being implemented. Bidders must hold BS EN ISO 9001 (or equivalent) or the bidder must have a relevant and signed environmental policy. Or hold a UKAS (or equivalent) or have regularly reviewed and documented H&S policy endorsed by a CEO. The policy must be relevant to the nature and scale of your operations.
4D.2 Bidders must hold a UKAS (or equivalent) or valid EMAS (or equivalent) accredited independent third party certificate of compliance with BS EN ISO 14001 (or equivalent) or valid EMAS (or equivalent) certificate or have a regularly reviewed and documented environmental management policy authorised by the CEO. Bidders should be compliant with the Waste Electrical and Electronic Equipment Directive (WEEE) 2012/19/EU.
Unsatisfactory response to Section D will result in a failure score from the selection procedure.
III.2.2)Contract performance conditions:
The tenderer will be expected to provide the full provision within this contract. KPI’S will be be agreed prior to contract award.
III.2.3)Information about staff responsible for the performance of the contract
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Section VI: Complementary information
VI.1)Information about recurrence
At the end of the contract period.
VI.2)Information about electronic workflows
VI.3)Additional information:
Please ensure that you comprehensively read and understand the ESPD and associated documents as failure to complete these correctly and as requested may result in you being removed from the tender process. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
Note: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland website at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=601594
The buyer has indicated that it will accept electronic responses to this notice via the postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
(SC Ref:601594)
VI.4.1)Review body
Postal address: 680 King Street
Town: Aberdeen
Postal code: AB24 1SL
Country: United Kingdom
Telephone: +44 1224423000Internet address: http://www.langstane-ha.co.uk
VI.4.2)Body responsible for mediation procedures
Postal address: 680 King Street
Town: Aberdeen
Postal code: AB24 1SL
Country: United Kingdom
Telephone: +44 1224423000
VI.4.4)Service from which information about the review procedure may be obtained
Postal address: 680 King Street
Town: Aberdeen
Postal code: AB24 1SL
Country: United Kingdom
Telephone: +44 1224423000Internet address: www.langstane-ha.co.uk
VI.5)Date of dispatch of this notice: