IT Infrastructure Support Tender Leicester

IT Infrastructure Support Tender Leicester

VMWare, Windows Server, Active Directory, Citrix, Netscaler SDX.

United Kingdom-Leicester: Telecommunications-infrastructure maintenance services

2019/S 070-165431

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Stonewater Ltd
Suite C, Lancaster House, Grange Business Park, Enderby Road
United Kingdom
Contact person: Andrew Russell
NUTS code: UK
Internet address(es):Main address:

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement


IT Infrastructure Support

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The aim of this tender exercise is for Stonewater to appoint a single supplier to assist with the optimisation of required services (VMWare, Windows Server, Active Directory, Citrix, Netscaler SDX, Palo Alto Firewalls, LT and Cisco telephony and Call Centre (Finesse), Switching switching). In addition, this supplier will manage all maintenance requirements of the networking equipment and Cisco products within the Datacentres and offices (patching and firmware upgrades) and providing necessary reports to support the service.

Stonewater also expects the appointed supplier to be able to provide fourth line support for all operating systems and hardware against agreed service levels. The supplier will be expected to assist the infrastructure team with identified projects, as and when required, including elements of design, implementation and associated documentation however these do not form part of the existing support contract and will be costed separately.

II.1.5)Estimated total value

Value excluding VAT: 200 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:


II.2.4)Description of the procurement:

The procurement will be run as an OJEU compliant restricted process, with no acceleration being applied. Due to the nature of the service and the likely amount of market interest, the option to use a restricted procedure will allow a better quality of shortlisting.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Quality questions / Weighting: 50
Quality criterion – Name: Presentation / Weighting: 20
Cost criterion – Name: Core service pricing / Weighting: 20
Cost criterion – Name: Non core project pricing / Weighting: 10

II.2.6)Estimated value

Value excluding VAT: 200 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no
II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 10/05/2019
Local time: 17:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

GO Reference: GO-201944-PRO-14765324

VI.4)Procedures for review

VI.4.1)Review body

Stonewater Ltd
Suite C, Lancaster House, Grange Business Park, Enderby Road
United Kingdom
E-mail: andrew.russell@stonewater.orgInternet address:
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: