IT Maintenance Tender Origin Housing

IT Maintenance Tender Origin Housing

Origin Housing requires a service provider to provide the maintenance and support services for hardware and software including the monitoring of servers and services.

UK-London: information technology services

2012/S 79-130014

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Origin Housing Ltd
St Richards House, 110 Eversholt St
Contact point(s): via email only
For the attention of: Karen Perry
NW1 1BS London
Telephone: +44 2072099205
Fax: +44 2072099223

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

Housing and community amenities
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:

Maintenance of IT Systems.
II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 7: Computer and related services

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

Origin Housing requires a service provider to provide the maintenance and support services for hardware and software including the monitoring of servers and services. The successful candidate must have experience in maintenance and support of HP servers and blade enclosures, VMware ESX 4.0 and upwards, SAN Left Hand technology, LTO2, 3 and LTO4 backup drives and tape libraries, APC uninterrupted power supply units, Cisco routers and switches hardware and software. Software and operating systems will include Windows XP and upwards, 2003 server and upwards, UNIX and flavours of Linux. Microsoft network infrastructure and Active Directory, Exchange 2007 and upwards, Outlook 2007 and upwards, MS Office Suite 2003 and upwards, Citrix Presentation 4.5 and upwards, thin client computing using Wyse and HP terminals, Symantec Endpoint Protection 11 and upwards, SQL server 2000, and upwards Backup Exec and system Recovery 2010 and upwards, Drivelock version 7.1, Microsoft Deployment Services and System Center Essential 2010. The successful company will also become one of our preferred hardware suppliers and will also be involved in several projects to implement and upgrade hardware and software solutions.
II.1.6)Common procurement vocabulary (CPV)


II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Estimated value excluding VAT:
Range: between 600 000 and 800 000 GBP
II.2.2)Information about options

Options: no
II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Duration in months: 48 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

All payments will be made via BACs transfer, upon receipt of authorised invoices. There is an option to pay additional charges for emergency works outside of these arrangement.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: The contract is for a two year contract with the option to extend by one year plus one year depending upon the staisfactory completion of annual KPIs and SLAs.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: The additional requirements are set out in the PQQ. Failiure to meet the the requirements as laid out in the PQQ will result in applicants being excluded from taking any further part in the tender process.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: All applicants will be subject to a Dun & Bradstreet financial check. Applicants will have to meet the standards set out in the PQQ to continue with the tender process.
Minimum level(s) of standards possibly required: All applicants must reach the require level to remain in the process which is: Minimum Risk of Business Failure.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
All comanies must be able to support the the hardware and software listed in the PQQ and Section II.1.5 of this notice.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

competitive dialogue
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 3: and maximum number 50
Objective criteria for choosing the limited number of candidates: All candidates will be expected to pass the PQQ three stage evaluation. Once through they will be invited to tender. The tender evaluation will looking for the comapnies that have the most relevant experiance supporting the systems we use and the systems we are looking to install as detailed in this notice and the PQQ.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated below

1. Quality. Weighting 45

2. Price. Weighting 30

3. Health & Safety/Security. Weighting 15

4. Reference Visits. Weighting 10

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract

Other previous publications

Notice number in the OJEU: 2012/S 047-077398 of 7.3.2012

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 22.5.2012
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Date: 18.7.2012

110 Eversholt St

Persons authorised to be present at the opening of tenders: yes
Additional information about authorised persons and opening procedure: The Company Secretary will be present along with the Owner of the tender and one witness inline with our Standing Orders.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

Due to Olympic Games taking place in England there will be break in the tender process between the dates 24.7.2012 – 3.9.2012 as travel in and around London will be impossible. The dialogue stage will commence in the week beginning Monday 3.9.2012.
All requests for information, paperwork and any questions or queries must be sent via the tender email address.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

Company Secretary – Caroline Waterer
St Richards House, 110 Eversholt St
NW1 1BS London
Telephone: +44 2072099222
Fax: +44 2072099223

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Origin Housing Ltd will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.
The Public Contracts Regulations 2006 (SI 2006 No 5) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice: