IT Managed Service for the Security Industry Authority

IT Managed Service for the Security Industry Authority

The provision of an integrated operational Customer Relationship and Case Management solution to support delivery of SIA’s end to end business processes.

UK-London: IT services: consulting, software development, Internet and support

2012/S 121-200882

Prior information notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Security Industry Authority (SIA)
90 High Holborn Holborn
Contact point(s): Joseph Gillinder
For the attention of: Joseph Gillinder
WC1V 6LJ London
Telephone: +44 2070254115
Fax: +44 2070254101

Internet address(es):

General address of the contracting authority:

Further information can be obtained from: The above mentioned contact point(s)

I.2)Type of the contracting authority

National or federal agency/office
I.3)Main activity

Other: Regulator of Private Security Industry
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II.B: Object of the contract (Supplies or services)

II.1)Title attributed to the contract by the contracting authority:

Provision of IT Managed Service for the Security Industry Authority.
II.2)Type of contract and place of delivery or of performance

Service category No 7: Computer and related services
UK wide.
NUTS code UK

II.3)Information on framework agreement
II.4)Short description of nature and quantity or value of supplies or services:

IT Managed Service provision covers:
The provision of an integrated operational Customer Relationship & Case Management solution to support delivery of SIA’s end to end business processes, including.
— Business Licensing,
— Individual Registration,
— Approved Contractor Scheme,
— Compliance and Enforcement inc Intelligence; and,
— Customer Services.
Develop, build and continuously improve the integrated operational solution, which includes.
— Enabling interfaces with information partners for example Criminal Records Bureau (CRB), Identity and Passport Service (IPS),
— The supporting ICT infrastructure; and,
— Compliance with relevant policies and standards, for example information security.
The provision of an on-line portal solution to enable customers and stakeholders to transact with the Regulator across the web.
The web will be the primary channel, however the solution shall also support the following channels:
— email,
— phone,
— Interactive Voice Response,
— Text messaging.
The provision of a telephony solution to support SIA customer service operations including a Technical Helpdesk which supports both internal and external customers;
The provision and management of an Intelligence and Risk Analysis Solution through the provision of a new service / solution or the re-use of the existing in-house solution (iBase); and effective transition from the incumbent Business Process Outsource provider and existing in-house operational solutions to the new IT Managed Service provision, for example, take on of in-house solutions (where appropriate) and the data migration.
Further details will be provided with in the RFI (PQQ).
Estimated cost excluding VAT:
Range: between 10 000 000,00 and 27 000 000,00 GBP

This contract is divided into lots: no

II.5)Common procurement vocabulary (CPV)

72000000, 72212445, 72212517, 72220000, 72222300, 72227000, 72253000, 72263000, 72416000, 72500000, 72590000

II.6)Scheduled date for start of award procedures
II.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.8)Additional information:

Contract period 5 + up to 2 years.
Currently we anticipate that formal procurement will commerce before the end of July.
The Value Range stated at II.3 is to reflect the Authority’s understanding that a solution to meet the requirements can be delivered utilising differing technologies in a number of different ways, each with potentially differing cost and risk profiles.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.2)Conditions for participation
III.2.1)Information about reserved contracts

Section VI: Complementary information

VI.1)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.2)Additional information:
VI.3)Information on general regulatory framework

VI.4)Date of dispatch of this notice:25.6.2012