IT Managed Service for the Security Industry Authority
The provision of an integrated operational Customer Relationship and Case Management solution to support delivery of SIA’s end to end business processes.
UK-London: IT services: consulting, software development, Internet and support
Prior information notice
Section I: Contracting authority
Security Industry Authority (SIA)
90 High Holborn Holborn
Contact point(s): Joseph Gillinder
For the attention of: Joseph Gillinder
WC1V 6LJ London
Telephone: +44 2070254115
Fax: +44 2070254101
General address of the contracting authority: http://www.sia.homeoffice.gov.uk
Further information can be obtained from: The above mentioned contact point(s)
Section II.B: Object of the contract (Supplies or services)
NUTS code UK
The provision of an integrated operational Customer Relationship & Case Management solution to support delivery of SIA’s end to end business processes, including.
— Business Licensing,
— Individual Registration,
— Approved Contractor Scheme,
— Compliance and Enforcement inc Intelligence; and,
— Customer Services.
Develop, build and continuously improve the integrated operational solution, which includes.
— Enabling interfaces with information partners for example Criminal Records Bureau (CRB), Identity and Passport Service (IPS),
— The supporting ICT infrastructure; and,
— Compliance with relevant policies and standards, for example information security.
The provision of an on-line portal solution to enable customers and stakeholders to transact with the Regulator across the web.
The web will be the primary channel, however the solution shall also support the following channels:
— Interactive Voice Response,
— Text messaging.
The provision of a telephony solution to support SIA customer service operations including a Technical Helpdesk which supports both internal and external customers;
The provision and management of an Intelligence and Risk Analysis Solution through the provision of a new service / solution or the re-use of the existing in-house solution (iBase); and effective transition from the incumbent Business Process Outsource provider and existing in-house operational solutions to the new IT Managed Service provision, for example, take on of in-house solutions (where appropriate) and the data migration.
Further details will be provided with in the RFI (PQQ).
Estimated cost excluding VAT:
Range: between 10 000 000,00 and 27 000 000,00 GBP
This contract is divided into lots: no
72000000, 72212445, 72212517, 72220000, 72222300, 72227000, 72253000, 72263000, 72416000, 72500000, 72590000
Currently we anticipate that formal procurement will commerce before the end of July.
The Value Range stated at II.3 is to reflect the Authority’s understanding that a solution to meet the requirements can be delivered utilising differing technologies in a number of different ways, each with potentially differing cost and risk profiles.
Section III: Legal, economic, financial and technical information
Section VI: Complementary information
VI.4)Date of dispatch of this notice:25.6.2012