IT Service Desk Operations Review Services – Market Engagement Exercise 

IT Service Desk Operations Review Services – Market Engagement Exercise

Birmingham Women’s and Children’s NHS Foundation Trust is seeking to engage with suppliers interested in its requirement for services to review its IT Service Desk Operations.

United Kingdom-Birmingham: IT services: consulting, software development, Internet and support

2020/S 217-533980

Prior information notice

This notice aims at reducing time limits for receipt of tenders

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Birmingham Women’s and Children’s NHS Foundation Trust
Postal address: Steelhouse Lane
Town: Birmingham
NUTS code: UKG WEST MIDLANDS (ENGLAND)
Postal code: B4 6NH
Country: United Kingdom
E-mail: matthew.kelsall@uhb.nhs.uk
Internet address(es):
Main address: https://bwc.nhs.uk/

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://nhs.bravosolution.co.uk/nhs_collaborative/web/login.html
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://nhs.bravosolution.co.uk/nhs_collaborative/web/login.html
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Health

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

IT Service Desk Operations Review Services

 

Reference number: PROC.08.0246

II.1.2)Main CPV code

72000000 IT services: consulting, software development, Internet and support

II.1.3)Type of contract

Services

II.1.4)Short description:

Birmingham Women’s and Children’s NHS Foundation Trust (BWC) is seeking to engage with suppliers interested in its requirement for services to review its IT Service Desk Operations.

 

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description

II.2.3)Place of performance

NUTS code: UKG WEST MIDLANDS (ENGLAND)

II.2.4)Description of the procurement:

 

Birmingham Women’s and Children’s NHS Foundation Trust (BWC) is seeking to engage with suppliers interested in its requirement for services to review its IT Service Desk Operations.

The Service Desk (SD) provides IT support both for Birmingham Women’s and Children’s Hospitals as well as remote sites, community midwives. SD provides support to around 6000 users and between 4000 to 5000 IT Devices. The Service Desk operations are currently based on ITIL principles.

The objectives of this review are anticipated to be as follows:

— improve our current services and the underpinning policies and procedures,

— addressing the challenges of dealing with high volumes of service desk calls and suggestions on how best to improve our efficiency in tackling these,

— bench-marking of service desk provision against other NHS Trusts or other organisations of a similar size,

— to provide the service desk with a road map that leads to continual service improvement.

The Trust is interested in what suppliers may be able to offer through existing framework agreements for these services.

Suppliers who are able to offer services to support this requirement are invited to express an interest and respond to a questionnaire regarding their offerings via framework agreements. Further details on how to do this are contained within the additional information section of this notice.

At this stage the route to market has not been finally determined and although the current intention is to use the information gathered through this exercise to inform an award process through a framework agreement, the Authority may at its discretion decide to adopt a different route to market for this requirement.

 

II.2.5)Award criteria
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
II.2.10)Information about variants
II.2.11)Information about options

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

II.3)Estimated date of publication of contract notice:

04/01/2021

Section IV: Procedure

IV.1)Description
IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.5)Scheduled date for start of award procedures:

Section VI: Complementary information

VI.3)Additional information:

 

Suppliers wishing to participate in this market engagement exercise and express an interest in this requirement should respond to the questionnaires via the online form on the Bravo Portal by 13.00 on Wednesday 25 November 2020.

https://nhs.bravosolution.co.uk

Bravo reference of online form: ppq__28619 ‘IT Service Desk Operations Review Services — PIN’

 

VI.4)Procedures for review

VI.4.1)Review body

Official name: Birmingham Women’s and Children’s NHS Foundation Trust
Postal address: Steelhouse Lane
Town: Birmingham
Postal code: B4 6NH
Country: United Kingdom

VI.5)Date of dispatch of this notice:

03/11/2020