IT Service Management Training Contract

IT Service Management Training Contract

Requirement DWP require an external supplier with specialist capability in IT Service Management to design, review and deliver a repeatable workshop framework that identifies and captures detailed Key Performance Indicators (KPIs).

Information Systems Business Requirements Gathering Workshop Planning and Delivery

Reference number: UI_DWP_100825

Deadline date:26/04/2013

This deadline is for… 16:00

Contract value:£0 – £16,500

Location where the contract is to be carried out: North West The workshop will be run at a DWP office (potentially Peel Park, Blackpool or Birchwood Park, Warrington).

Is this suitable for smaller suppliers? Yes

Is this contract suitable for a voluntary, community and social enterprise organisations? No

Name of the buying organisation: Department for Work and Pensions (PTS South)

 

Description of the contract

Requirement DWP require an external supplier with specialist capability in IT Service Management to design, review and deliver a repeatable workshop framework that identifies and captures detailed Key Performance Indicators (KPIs). The objective is to give DWP Corporate IT the capability to identify and agree KPIs with individual DWP individual business areas/units and to create a repeatable workshop framework for KPI reporting. Initially, support may be needed from the supplier to embed the capability to run the workshops. The repeatable workshop framework will enable DWP to capture the business requirements for Information Systems from various DWP business areas/units so that the service definition, service reporting and overall performance reporting of the services to be tendered by the DWP’s Future Contracting Delivery programme (FCD) is more aligned to recognisable business services rather than technology stacks or IT components. The KPIs identified will be potentially used as data in an automated dashboard that will enable Senior Managers to better understand how IT is performing. Approach and Location This framework will be tested by the successful supplier on a single nominated business area to prove the framework is correct & produce a Business Requirement Report. The plan is that the workshop will be run at a DWP office (potentially Peel Park, Blackpool or Birchwood Park, Warrington). Once this has been completed and signed off, DWP will roll out the approach for the outstanding business areas, with support -only if needed – from the supplier. Context The Business Requirement Report will enable DWP to be better informed in the development of their draft ITT’s and in the DWP Vendor Engagement for the Future Contracting Delivery (FCD). The Future Contracting Delivery (FCD) Programme is responsible for the delivery of a programme of commercial activity to provide the contractual arrangements for the provision of the Departments future strategic IT requirements, including networks, hosting, service integration and security services. FCD is one of the top major programmes and is critical to DWP for its business delivery which is dependent on the underpinning IT. Budget The assignment will be for capped at a cost of £16,500 (exc. VAT). It is estimated that this will require 20 days effort, although bidders can define their own resource plan. Confidentiality The successful supplier will have access to DWP data and each member of the proposed team will need to sign a Confidentiality Undertaking before starting work.

 

Classification of the contract

79410000 Business and management consultancy services

 

Additional information

Contract type: Services – Unspecified

Is it a framework agreement? No

Is this contract related to a programme of funding? No

Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract: 07/05/2013 – 14/06/2013

 

Who to contact

Contact name John Wise

Organisation name Department for Work and Pensions (PTS South)

Address Professional Services , Caxton House – Fifth Floor, Tothill Street, London , SW1H 9NA

Telephone

Extension number:

Fax

Web address www.dwp.gov.uk

 

How to apply

Potential suppliers should view, download and upload documents via Bravo Solutions. The Invitation To Tender documents is available on Bravo for completion. If you are not registered a Bravo Solutions registered supplier for DWP you will need to register on Bravo to bid at https://dwp.bravosolution.co.uk/web/login.shtml Helpline phone: 0800 3684850, or at help@bravosolution.co.uk See ”Instructions to Potential Suppliers” document within Bravo