ITSM Managed Service Replacement Tender

ITSM Managed Service Replacement Tender

Replacement of the Sussex Partnership NHS Foundation Trust’s service desk and ITSM managed service.

United Kingdom-Leatherhead: IT services: consulting, software development, Internet and support

2020/S 054-129774

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Surrey and Borders Partnership NHS Foundation Trust
Postal address: 18 Mole Business Park
Town: Leatherhead
NUTS code: UKJ2
Postal code: KT22 7AD
Country: United Kingdom
Telephone: +44 1883383838
Internet address(es):Main address:

I.2)Information about joint procurement


Access to the procurement documents is restricted. Further information can be obtained at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Other type: NHS Foundation Status Trust

I.5)Main activity


Section II: Object

II.1)Scope of the procurement


Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

This procurement is for the replacement of the Sussex Partnership NHS Foundation Trust’s service desk and ITSM managed service. The contract also covers the full replacement of Trust end user computing devices and associated management and support of those devices for the term.

II.1.5)Estimated total value

Value excluding VAT: 18 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UKJ2
Main site or place of performance:

Sussex partnership NHS Foundation Trust and all associated sites. please see for indicative locations

II.2.4)Description of the procurement:

The authority is looking to procure the following from a single bidder under the terms and conditions provided to the bidders:

• a fully managed service,

• a full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 (see Volumetric Document for device numbers),

• an on-authority premises service desk (all Core Hours Service Desk support must be provided on the Authority site),

• a full break/fix service and incident management with associated SLAs (financial rights of remedy mandatory),

• a fully featured ITSM tool and portal for end users,

• full call handling system and alternative contact methods,

• change management services,

• knowledge management services,

• asset management and device tracking services,

• problem management services,

• configuration management services,

• moves, adds and changes,

• WiFi Service Management (Full Authority private and public WiFi Management and break/fix),

• implementation services including but not limited to: setup, training, data migration, testing, go-live and post go-live support;

• ongoing professional services and support.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 18 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

Up to two (2) renewals of 12 months each (a total of an additional 24 months).

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

Options are permitted in accordance with the guidance set out in the procurement documentation.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 16/04/2020
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 5 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 16/04/2020
Local time: 12:00

Sussex Partnership NHS Foundation Trust.

Information about authorised persons and opening procedure:

The tenders will be opened by the Core Evaluation Team of Sussex Partnership NHS Foundation Trust (as described in the procurement documentation).

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Official name: NHS England
Town: London
Country: United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: