Knowledge Base System for The Met Office

Knowledge Base System for The Met Office

A customisable, ‘off-the-shelf’, ITIL Knowledge Management compliant solution that integrates with the Met Offices existing BCM Remedy ITSM platform to deliver better people connectivity, processes and technology for leveraging corporate knowledge in support of customer services. Reference number: ITQ38232

Deadline date: 20/02/2012

This deadline is for… Submission of ITT’s from the GPS framewrk suppliers -RM721/L3

Contract value: £50,000 – £65,000

Location where the contract is to be carried out: South WestExeter

Is this suitable for smaller suppliers? No

Is this contract suitable for a voluntary, community and social enterprise organisations? No

Name of the buying organisation: The Met Office

 

Description of the contract

A customisable, ‘off-the-shelf’, ITIL Knowledge Management compliant solution that integrates with the Met Offices existing BCM Remedy ITSM platform to deliver better people connectivity, processes and technology for leveraging corporate knowledge in support of customer services. The initial contract shall include 2 years Licence, Support and Maintenance with the option to extend the Licence, Support and Maintenance on an annual for a further 3 years (maximum term 5 years).

 

Classification of the contract

72000000 IT services: consulting, software development, Internet and support

 

Additional information

Contract type: Services – Unspecified

Is it a framework agreement? No

Is this contract related to a programme of funding? No

Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract: 24 Months

 

Who to contact

Contact name sally Parry

Address FitzRoy Road, Exeter, Devon, EX1 3PB

Telephone 01392 885062

Extension number:

Fax

Email sally.parry@metoffice.gov.uk

Web address

 

How to apply

This is a call-off tender from the Government Procurement Services Framework RM721/L3 therefore is only open to the listed suppliers for this Framework.