Liverpool City Region Brokerage Partners
The purpose of the Growth Hub Liverpool City Region (Growth Hub) is to be the central repository of information, advice and support for pre-start, new and existing businesses within the City Region.
United Kingdom-Liverpool: Custom broker services
2016/S 108-193523
Contract notice
Services
Directive 2004/18/EC
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Liverpool City Region Local Enterprise Partnership
12 Princes Parade
For the attention of: Andy Devaney
L3 1BG Liverpool
United Kingdom
Telephone: +44 1512373522
E-mail: andy.devaney@liverpoollep.org
Internet address(es):
General address of the contracting authority: http://www.liverpoollep.org
Address of the buyer profile: http://www.liverpoollep.org
Electronic access to information: https://www.liverpoollep.org/tenders/
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from:Liverpool City Regional Local Enterprise Partnership
12 Princes Parade
For the attention of: Andy Devaney
L3 1BG Liverpool
United Kingdom
Telephone: +44 1512373522
E-mail: andy.devaney@liverpoollep.org
Tenders or requests to participate must be sent to: Liverpool City Region Local Enterprise Partnership
12 Princes Parade
For the attention of: Lisa Duddridge
L3 1BG Liverpool
United Kingdom
Telephone: +44 1512373954
E-mail: lisa.duddridge@liverpoollep.org
I.2)Type of the contracting authority
I.3)Main activity
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 11: Management consulting services [6] and related services
Main site or location of works, place of delivery or of performance: Delivery will take place across the Liverpool City Region.
NUTS code UKD5
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
The purpose of the Growth Hub Liverpool City Region (Growth Hub) is to be the central repository of information, advice and support for pre-start, new and existing businesses within the City Region. Providing them with a holistic business support service, by diagnosing their needs and signposting to the most appropriate commercial or public funded assistance available to help them grow.
The Growth Hub seeks to do this through engaging Brokerage Partners covering each of the 6 Local Authority (LA) areas of Halton, Knowlsey, Liverpool, Sefton, St Helens and Wirral. In addition we are seeking a specialist broker to cover harder to reach groups including Women and BME Groups across the City Region. Therefore there will be a total of 7 lots that suppliers can bid for.
These contracts are for a 20 month period to run from 1.8.2016 to 31.3.2018.
The allocated budget per lot is 80 000 GBP for the 20 month period.
The contract will be awarded to the highest scoring bidder in each Lot.
Growth Hub Brokerage Partners will need to undertake the following actions:
— Mapping of Business Support Services;
— Provision of Business Information;
— Business Pre-Start, Start-up and Growth Diagnostic;
— Business Pre-Start, Start-up and Growth Signposting;
— Provision/Facilitation of Business Networks;
— Promotion of Growth Hub Services;
— Collaboration with local delivery and brokerage partners;
— Maintaining records on common CRM platform;
— Evaluation of business support impact;
— Any other necessarily required ancillary services.
Growth Hub Brokerage Partners will be a primary access point for brokerage to a wide range of business support services in the Local Authority area covered by the Growth Hub, which will include the provision of the following Services:
— Pre-start support;
— Business Start;
— Business Growth;
— Business Planning;
— Business Finance;
— Skills and Training;
— Sales and Marketing;
— Supply Chains/Procurement;
— Innovation, Research and Development;
— Product, Service and Process Development;
— Export and Import;
— Business Premises;
— Business Networks;
— Mentoring;
— Sector Specialists;
— Accessing and taking advantage of the International Festival for Business in 2016;
— Any other necessarily required ancillary services.
The Supplier shall signpost business into the most appropriate support available from a wide range of local, national and commercial providers. It is then for the business to determine, from the information provided, which provider they select to provide services, using appropriate procurement and evaluation.
The Supplier will be required to record all activity onto the Growth Hub CRM system to ensure support for business through the Growth Hub is coherent and that brokerage destinations and effectiveness can be monitored.
The Supplier shall utilise www.localgrowthub.com or any other system as specified by the LEP for the online search and identification of appropriate services for business. This will be maintained by the Growth Hub with current information on services for businesses in a readily searchable format.
If Suppliers directly deliver services to businesses, they must ensure and demonstrate to the LEP’s satisfaction that these services are considered equally alongside those of other providers when performing the Services. Activity and performance will be subject to monitoring and scrutiny by the LEP.
Suppliers will be required to comply with the Growth Hub Handbook, which will be maintained by the LEP. The Handbook will specify standards required of the Supplier, operating protocols, use of diagnostics tools and marketing requirements, including the use of Growth Hub and ESIF branding on the Supplier’s documents, websites and communications and information uploads to Growth Hub website. The Handbook will be revised and updated by the LEP periodically and any such revisions will be applicable to the Contract.
The following outputs, outcomes and service levels are required from each Lot by the LEP by 31.3.2018.
Measure Local Growth Hub Target.
1. No of businesses engaging with Local Growth Hub with core information gathered on the business (phone/email/website) 833.
2. No of businesses receiving initial diagnostic/brokerage 167.
3. No of businesses referred to business growth services (in total and with breakdown by service) 167.
4. No of businesses taking up business growth services (in total and with breakdown by service) 83.
5. No of businesses reporting growth following support provided (in total and with breakdown by service) 67.
6. No of jobs created (in total and with breakdown by service) 33.
7. Satisfaction level with Local Growth Hub and service provided (by Growth Hub business survey) 80 %.
8. Additionality level (by Growth Hub business survey) 50 %.
II.1.6)Common procurement vocabulary (CPV)
79223000
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.8)Lots
Tenders may be submitted for one or more lots
II.1.9)Information about variants
II.2.1)Total quantity or scope:
The LEP reserves the right to allocate more than one supplier to cover each LA area and to terminate contracts early due to unsatisfactory performance.
The potential value of each Lot is 80 000 GBP for 20 months.
Services contracted for delivery of an effective brokerage service are expected to include, but are not limited to the following:
— Mapping of Business Support Services;
— Provision of Business Information;
— Business Pre-Start, Start-up and Growth Diagnostic;
— Business Pre-Start, Start-up and Growth Signposting;
— Provision/Facilitation of Business Networks;
— Promotion of Growth Hub Services;
— Collaboration with local delivery and brokerage partners;
— Maintaining records on common CRM platform;
— Evaluation of business support impact;
— Any other necessary ancillary service.
Estimated value excluding VAT:
Range: between 1 and 560 000 GBP
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion
Information about lots
Lot No: 1 Lot title: Halton
1)Short description
2)Common procurement vocabulary (CPV)
79223000
3)Quantity or scope
The purpose of the Growth Hub Liverpool City Region (Growth Hub) is to be the central repository of information, advice and support for pre-start, new and existing businesses within the City Region. Providing them with a holistic business support service, by diagnosing their needs and signposting to the most appropriate commercial or public funded assistance available to help them grow.
The Growth Hub seeks to do this through engaging Brokerage Partners covering each of the 6 Local Authority (LA) areas of Halton, Knowlsey, Liverpool, Sefton, St Helens and Wirral. In addition we are seeking a specialist broker to cover harder to reach groups including Women and BME Groups across the City Region. Therefore there will be a total of 7 lots that suppliers can bid for.
These contracts are for a 20 month period to run from 1.8.2016 to 31.3.2018.
The allocated budget per lot is 80 000 GBP for the 20 month period.
The contract will be awarded to the highest scoring bidder in each Lot.
Growth Hub Brokerage Partners will need to undertake the following actions:
— Mapping of Business Support Services;
— Provision of Business Information;
— Business Pre-Start, Start-up and Growth Diagnostic;
— Business Pre-Start, Start-up and Growth Signposting;
— Provision/Facilitation of Business Networks;
— Promotion of Growth Hub Services;
— Collaboration with local delivery and brokerage partners;
— Maintaining records on common CRM platform;
— Evaluation of business support impact;
— Any other necessarily required ancillary services.
Growth Hub Brokerage Partners will be a primary access point for brokerage to a wide range of business support services in the Local Authority area covered by the Growth Hub, which will include the provision of the following Services:
— Pre-start support;
— Business Start;
— Business Growth;
— Business Planning;
— Business Finance;
— Skills and Training;
— Sales and Marketing;
— Supply Chains/Procurement;
— Innovation, Research and Development;
— Product, Service and Process Development;
— Export and Import;
— Business Premises;
— Business Networks;
— Mentoring;
— Sector Specialists;
— Accessing and taking advantage of the International Festival for Business in 2016;
— Any other necessarily required ancillary services.
The Supplier shall signpost business into the most appropriate support available from a wide range of local, national and commercial providers. It is then for the business to determine, from the information provided, which provider they select to provide services, using appropriate procurement and evaluation.
The Supplier will be required to record all activity onto the Growth Hub CRM system to ensure support for business through the Growth Hub is coherent and that brokerage destinations and effectiveness can be monitored.
The Supplier shall utilise www.localgrowthub.com or any other system as specified by the LEP for the online search and identification of appropriate services for business. This will be maintained by the Growth Hub with current information on services for businesses in a readily searchable format.
If Suppliers directly deliver services to businesses, they must ensure and demonstrate to the LEP’s satisfaction that these services are considered equally alongside those of other providers when performing the Services. Activity and performance will be subject to monitoring and scrutiny by the LEP.
Suppliers will be required to comply with the Growth Hub Handbook, which will be maintained by the LEP. The Handbook will specify standards required of the Supplier, operating protocols, use of diagnostics tools and marketing requirements, including the use of Growth Hub and ESIF branding on the Supplier’s documents, websites and communications and information uploads to Growth Hub website. The Handbook will be revised and updated by the LEP periodically and any such revisions will be applicable to the Contract.
The following outputs, outcomes and service levels are required from each Lot by the LEP by 31.3.2018.
Measure Local Growth Hub Target.
1. No of businesses engaging with Local Growth Hub with core information gathered on the business (phone/email/website) 833.
2. No of businesses receiving initial diagnostic/brokerage 167.
3. No of businesses referred to business growth services (in total and with breakdown by service) 167.
4. No of businesses taking up business growth services (in total and with breakdown by service) 83.
5. No of businesses reporting growth following support provided (in total and with breakdown by service) 67.
6. No of jobs created (in total and with breakdown by service) 33.
7. Satisfaction level with Local Growth Hub and service provided (by Growth Hub business survey) 80 %.
8. Additionality level (by Growth Hub business survey) 50 %.
Estimated value excluding VAT:
Range: between 1 and 80 000 GBP
4)Indication about different date for duration of contract or starting/completion
Lot No: 2 Lot title: Knowsley
1)Short description
2)Common procurement vocabulary (CPV)
79223000
3)Quantity or scope
The purpose of the Growth Hub Liverpool City Region (Growth Hub) is to be the central repository of information, advice and support for pre-start, new and existing businesses within the City Region. Providing them with a holistic business support service, by diagnosing their needs and signposting to the most appropriate commercial or public funded assistance available to help them grow.
The Growth Hub seeks to do this through engaging Brokerage Partners covering each of the 6 Local Authority (LA) areas of Halton, Knowlsey, Liverpool, Sefton, St Helens and Wirral. In addition we are seeking a specialist broker to cover harder to reach groups including Women and BME Groups across the City Region. Therefore there will be a total of 7 lots that suppliers can bid for.
These contracts are for a 20 month period to run from 1.8.2016 to 31.3.2018.
The allocated budget per lot is £80,000 for the 20 month period.
The contract will be awarded to the highest scoring bidder in each Lot.
Growth Hub Brokerage Partners will need to undertake the following actions:
— Mapping of Business Support Services;
— Provision of Business Information;
— Business Pre-Start, Start-up and Growth Diagnostic;
— Business Pre-Start, Start-up and Growth Signposting;
— Provision/Facilitation of Business Networks;
— Promotion of Growth Hub Services;
— Collaboration with local delivery and brokerage partners;
— Maintaining records on common CRM platform;
— Evaluation of business support impact;
— Any other necessarily required ancillary services.
Growth Hub Brokerage Partners will be a primary access point for brokerage to a wide range of business support services in the Local Authority area covered by the Growth Hub, which will include the provision of the following Services:
— Pre-start support;
— Business Start;
— Business Growth;
— Business Planning;
— Business Finance;
— Skills and Training;
— Sales and Marketing;
— Supply Chains/Procurement;
— Innovation, Research and Development;
— Product, Service and Process Development;
— Export and Import;
— Business Premises;
— Business Networks;
— Mentoring;
— Sector Specialists;
— Accessing and taking advantage of the International Festival for Business in 2016;
— Any other necessarily required ancillary services.
The Supplier shall signpost business into the most appropriate support available from a wide range of local, national and commercial providers. It is then for the business to determine, from the information provided, which provider they select to provide services, using appropriate procurement and evaluation.
The Supplier will be required to record all activity onto the Growth Hub CRM system to ensure support for business through the Growth Hub is coherent and that brokerage destinations and effectiveness can be monitored.
The Supplier shall utilise www.localgrowthub.com or any other system as specified by the LEP for the online search and identification of appropriate services for business. This will be maintained by the Growth Hub with current information on services for businesses in a readily searchable format.
If Suppliers directly deliver services to businesses, they must ensure and demonstrate to the LEP’s satisfaction that these services are considered equally alongside those of other providers when performing the Services. Activity and performance will be subject to monitoring and scrutiny by the LEP.
Suppliers will be required to comply with the Growth Hub Handbook, which will be maintained by the LEP. The Handbook will specify standards required of the Supplier, operating protocols, use of diagnostics tools and marketing requirements, including the use of Growth Hub and ESIF branding on the Supplier’s documents, websites and communications and information uploads to Growth Hub website. The Handbook will be revised and updated by the LEP periodically and any such revisions will be applicable to the Contract.
The following outputs, outcomes and service levels are required from each Lot by the LEP by 31.3.2018.
Measure Local Growth Hub Target.
1. No of businesses engaging with Local Growth Hub with core information gathered on the business (phone/email/website) 833.
2. No of businesses receiving initial diagnostic/brokerage 167.
3. No of businesses referred to business growth services (in total and with breakdown by service) 167.
4. No of businesses taking up business growth services (in total and with breakdown by service) 83.
5. No of businesses reporting growth following support provided (in total and with breakdown by service) 67.
6. No of jobs created (in total and with breakdown by service) 33.
7. Satisfaction level with Local Growth Hub and service provided (by Growth Hub business survey) 80 %.
8. Additionality level (by Growth Hub business survey) 50 %.
Estimated value excluding VAT:
Range: between 1 and 80 000 GBP
4)Indication about different date for duration of contract or starting/completion
Lot No: 3 Lot title: Liverpool
1)Short description
2)Common procurement vocabulary (CPV)
79223000
3)Quantity or scope
The purpose of the Growth Hub Liverpool City Region (Growth Hub) is to be the central repository of information, advice and support for pre-start, new and existing businesses within the City Region. Providing them with a holistic business support service, by diagnosing their needs and signposting to the most appropriate commercial or public funded assistance available to help them grow.
The Growth Hub seeks to do this through engaging Brokerage Partners covering each of the 6 Local Authority (LA) areas of Halton, Knowlsey, Liverpool, Sefton, St Helens and Wirral. In addition we are seeking a specialist broker to cover harder to reach groups including Women and BME Groups across the City Region. Therefore there will be a total of 7 lots that suppliers can bid for.
These contracts are for a 20 month period to run from 1.8.2016 to 31.3.2018.
The allocated budget per lot is 80 000 GBP for the 20 month period.
The contract will be awarded to the highest scoring bidder in each Lot.
Growth Hub Brokerage Partners will need to undertake the following actions:
— Mapping of Business Support Services;
— Provision of Business Information;
— Business Pre-Start, Start-up and Growth Diagnostic;
— Business Pre-Start, Start-up and Growth Signposting;
— Provision/Facilitation of Business Networks;
— Promotion of Growth Hub Services;
— Collaboration with local delivery and brokerage partners;
— Maintaining records on common CRM platform;
— Evaluation of business support impact;
— Any other necessarily required ancillary services.
Growth Hub Brokerage Partners will be a primary access point for brokerage to a wide range of business support services in the Local Authority area covered by the Growth Hub, which will include the provision of the following Services:
— Pre-start support;
— Business Start;
— Business Growth;
— Business Planning;
— Business Finance;
— Skills and Training;
— Sales and Marketing;
— Supply Chains/Procurement;
— Innovation, Research and Development;
— Product, Service and Process Development;
— Export and Import;
— Business Premises;
— Business Networks;
— Mentoring;
— Sector Specialists;
— Accessing and taking advantage of the International Festival for Business in 2016;
— Any other necessarily required ancillary services.
The Supplier shall signpost business into the most appropriate support available from a wide range of local, national and commercial providers. It is then for the business to determine, from the information provided, which provider they select to provide services, using appropriate procurement and evaluation.
The Supplier will be required to record all activity onto the Growth Hub CRM system to ensure support for business through the Growth Hub is coherent and that brokerage destinations and effectiveness can be monitored.
The Supplier shall utilise www.localgrowthub.com or any other system as specified by the LEP for the online search and identification of appropriate services for business. This will be maintained by the Growth Hub with current information on services for businesses in a readily searchable format.
If Suppliers directly deliver services to businesses, they must ensure and demonstrate to the LEP’s satisfaction that these services are considered equally alongside those of other providers when performing the Services. Activity and performance will be subject to monitoring and scrutiny by the LEP.
Suppliers will be required to comply with the Growth Hub Handbook, which will be maintained by the LEP. The Handbook will specify standards required of the Supplier, operating protocols, use of diagnostics tools and marketing requirements, including the use of Growth Hub and ESIF branding on the Supplier’s documents, websites and communications and information uploads to Growth Hub website. The Handbook will be revised and updated by the LEP periodically and any such revisions will be applicable to the Contract.
The following outputs, outcomes and service levels are required from each Lot by the LEP by 31.3.2018.
Measure Local Growth Hub Target.
1. No of businesses engaging with Local Growth Hub with core information gathered on the business (phone/email/website) 833.
2. No of businesses receiving initial diagnostic/brokerage 167.
3. No of businesses referred to business growth services (in total and with breakdown by service) 167.
4. No of businesses taking up business growth services (in total and with breakdown by service) 83.
5. No of businesses reporting growth following support provided (in total and with breakdown by service) 67.
6. No of jobs created (in total and with breakdown by service) 33.
7. Satisfaction level with Local Growth Hub and service provided (by Growth Hub business survey) 80 %.
8. Additionality level (by Growth Hub business survey) 50 %.
Estimated value excluding VAT:
Range: between 1 and 80 000 GBP
4)Indication about different date for duration of contract or starting/completion
Lot No: 4 Lot title: Sefton
1)Short description
2)Common procurement vocabulary (CPV)
79223000
3)Quantity or scope
The purpose of the Growth Hub Liverpool City Region (Growth Hub) is to be the central repository of information, advice and support for pre-start, new and existing businesses within the City Region. Providing them with a holistic business support service, by diagnosing their needs and signposting to the most appropriate commercial or public funded assistance available to help them grow.
The Growth Hub seeks to do this through engaging Brokerage Partners covering each of the 6 Local Authority (LA) areas of Halton, Knowlsey, Liverpool, Sefton, St Helens and Wirral. In addition we are seeking a specialist broker to cover harder to reach groups including Women and BME Groups across the City Region. Therefore there will be a total of 7 lots that suppliers can bid for.
These contracts are for a 20 month period to run from 1.8.2016 to 31.3.2018.
The allocated budget per lot is 80 000 GBP for the 20 month period.
The contract will be awarded to the highest scoring bidder in each Lot.
Growth Hub Brokerage Partners will need to undertake the following actions:
— Mapping of Business Support Services;
— Provision of Business Information;
— Business Pre-Start, Start-up and Growth Diagnostic;
— Business Pre-Start, Start-up and Growth Signposting;
— Provision/Facilitation of Business Networks;
— Promotion of Growth Hub Services;
— Collaboration with local delivery and brokerage partners;
— Maintaining records on common CRM platform;
— Evaluation of business support impact;
— Any other necessarily required ancillary services.
Growth Hub Brokerage Partners will be a primary access point for brokerage to a wide range of business support services in the Local Authority area covered by the Growth Hub, which will include the provision of the following Services:
— Pre-start support;
— Business Start;
— Business Growth;
— Business Planning;
— Business Finance;
— Skills and Training;
— Sales and Marketing;
— Supply Chains/Procurement;
— Innovation, Research and Development;
— Product, Service and Process Development;
— Export and Import;
— Business Premises;
— Business Networks;
— Mentoring;
— Sector Specialists;
— Accessing and taking advantage of the International Festival for Business in 2016;
— Any other necessarily required ancillary services.
The Supplier shall signpost business into the most appropriate support available from a wide range of local, national and commercial providers. It is then for the business to determine, from the information provided, which provider they select to provide services, using appropriate procurement and evaluation.
The Supplier will be required to record all activity onto the Growth Hub CRM system to ensure support for business through the Growth Hub is coherent and that brokerage destinations and effectiveness can be monitored.
The Supplier shall utilise www.localgrowthub.com or any other system as specified by the LEP for the online search and identification of appropriate services for business. This will be maintained by the Growth Hub with current information on services for businesses in a readily searchable format.
If Suppliers directly deliver services to businesses, they must ensure and demonstrate to the LEP’s satisfaction that these services are considered equally alongside those of other providers when performing the Services. Activity and performance will be subject to monitoring and scrutiny by the LEP.
Suppliers will be required to comply with the Growth Hub Handbook, which will be maintained by the LEP. The Handbook will specify standards required of the Supplier, operating protocols, use of diagnostics tools and marketing requirements, including the use of Growth Hub and ESIF branding on the Supplier’s documents, websites and communications and information uploads to Growth Hub website. The Handbook will be revised and updated by the LEP periodically and any such revisions will be applicable to the Contract.
The following outputs, outcomes and service levels are required from each Lot by the LEP by 31.3.2018.
Measure Local Growth Hub Target.
1. No of businesses engaging with Local Growth Hub with core information gathered on the business (phone/email/website) 833.
2. No of businesses receiving initial diagnostic/brokerage 167.
3. No of businesses referred to business growth services (in total and with breakdown by service) 167.
4. No of businesses taking up business growth services (in total and with breakdown by service) 83.
5. No of businesses reporting growth following support provided (in total and with breakdown by service) 67.
6. No of jobs created (in total and with breakdown by service) 33.
7. Satisfaction level with Local Growth Hub and service provided (by Growth Hub business survey) 80 %.
8. Additionality level (by Growth Hub business survey) 50 %.
Estimated value excluding VAT:
Range: between 1 and 80 000 GBP
4)Indication about different date for duration of contract or starting/completion
Lot No: 5 Lot title: St Helens
1)Short description
2)Common procurement vocabulary (CPV)
79223000
3)Quantity or scope
The purpose of the Growth Hub Liverpool City Region (Growth Hub) is to be the central repository of information, advice and support for pre-start, new and existing businesses within the City Region. Providing them with a holistic business support service, by diagnosing their needs and signposting to the most appropriate commercial or public funded assistance available to help them grow.
The Growth Hub seeks to do this through engaging Brokerage Partners covering each of the 6 Local Authority (LA) areas of Halton, Knowlsey, Liverpool, Sefton, St Helens and Wirral. In addition we are seeking a specialist broker to cover harder to reach groups including Women and BME Groups across the City Region. Therefore there will be a total of 7 lots that suppliers can bid for.
These contracts are for a 20 month period to run from 1.8.2016 to 31.3.2018.
The allocated budget per lot is 80 000 GBP for the 20 month period.
The contract will be awarded to the highest scoring bidder in each Lot.
Growth Hub Brokerage Partners will need to undertake the following actions:
— Mapping of Business Support Services;
— Provision of Business Information;
— Business Pre-Start, Start-up and Growth Diagnostic;
— Business Pre-Start, Start-up and Growth Signposting;
— Provision/Facilitation of Business Networks;
— Promotion of Growth Hub Services;
— Collaboration with local delivery and brokerage partners;
— Maintaining records on common CRM platform;
— Evaluation of business support impact;
— Any other necessarily required ancillary services.
Growth Hub Brokerage Partners will be a primary access point for brokerage to a wide range of business support services in the Local Authority area covered by the Growth Hub, which will include the provision of the following Services:
— Pre-start support;
— Business Start;
— Business Growth;
— Business Planning;
— Business Finance;
— Skills and Training;
— Sales and Marketing;
— Supply Chains/Procurement;
— Innovation, Research and Development;
— Product, Service and Process Development;
— Export and Import;
— Business Premises;
— Business Networks;
— Mentoring;
— Sector Specialists;
— Accessing and taking advantage of the International Festival for Business in 2016;
— Any other necessarily required ancillary services.
The Supplier shall signpost business into the most appropriate support available from a wide range of local, national and commercial providers. It is then for the business to determine, from the information provided, which provider they select to provide services, using appropriate procurement and evaluation.
The Supplier will be required to record all activity onto the Growth Hub CRM system to ensure support for business through the Growth Hub is coherent and that brokerage destinations and effectiveness can be monitored.
The Supplier shall utilise www.localgrowthub.com or any other system as specified by the LEP for the online search and identification of appropriate services for business. This will be maintained by the Growth Hub with current information on services for businesses in a readily searchable format.
If Suppliers directly deliver services to businesses, they must ensure and demonstrate to the LEP’s satisfaction that these services are considered equally alongside those of other providers when performing the Services. Activity and performance will be subject to monitoring and scrutiny by the LEP.
Suppliers will be required to comply with the Growth Hub Handbook, which will be maintained by the LEP. The Handbook will specify standards required of the Supplier, operating protocols, use of diagnostics tools and marketing requirements, including the use of Growth Hub and ESIF branding on the Supplier’s documents, websites and communications and information uploads to Growth Hub website. The Handbook will be revised and updated by the LEP periodically and any such revisions will be applicable to the Contract.
The following outputs, outcomes and service levels are required from each Lot by the LEP by 31.3.2018.
Measure Local Growth Hub Target.
1. No of businesses engaging with Local Growth Hub with core information gathered on the business (phone/email/website) 833.
2. No of businesses receiving initial diagnostic/brokerage 167.
3. No of businesses referred to business growth services (in total and with breakdown by service) 167.
4. No of businesses taking up business growth services (in total and with breakdown by service) 83.
5. No of businesses reporting growth following support provided (in total and with breakdown by service) 67.
6. No of jobs created (in total and with breakdown by service) 33.
7. Satisfaction level with Local Growth Hub and service provided (by Growth Hub business survey) 80 %.
8. Additionality level (by Growth Hub business survey) 50 %.
Estimated value excluding VAT:
Range: between 1 and 80 000 GBP
4)Indication about different date for duration of contract or starting/completion
Lot No: 6 Lot title: Wirral
1)Short description
2)Common procurement vocabulary (CPV)
79223000
3)Quantity or scope
The purpose of the Growth Hub Liverpool City Region (Growth Hub) is to be the central repository of information, advice and support for pre-start, new and existing businesses within the City Region. Providing them with a holistic business support service, by diagnosing their needs and signposting to the most appropriate commercial or public funded assistance available to help them grow.
The Growth Hub seeks to do this through engaging Brokerage Partners covering each of the 6 Local Authority (LA) areas of Halton, Knowlsey, Liverpool, Sefton, St Helens and Wirral. In addition we are seeking a specialist broker to cover harder to reach groups including Women and BME Groups across the City Region. Therefore there will be a total of 7 lots that suppliers can bid for.
These contracts are for a 20 month period to run from 1.8.2016 to 31.3.2018.
The allocated budget per lot is £80,000 for the 20 month period.
The contract will be awarded to the highest scoring bidder in each Lot.
Growth Hub Brokerage Partners will need to undertake the following actions:
— Mapping of Business Support Services;
— Provision of Business Information;
— Business Pre-Start, Start-up and Growth Diagnostic;
— Business Pre-Start, Start-up and Growth Signposting;
— Provision/Facilitation of Business Networks;
— Promotion of Growth Hub Services;
— Collaboration with local delivery and brokerage partners;
— Maintaining records on common CRM platform;
— Evaluation of business support impact;
— Any other necessarily required ancillary services.
Growth Hub Brokerage Partners will be a primary access point for brokerage to a wide range of business support services in the Local Authority area covered by the Growth Hub, which will include the provision of the following Services:
— Pre-start support;
— Business Start;
— Business Growth;
— Business Planning;
— Business Finance;
— Skills and Training;
— Sales and Marketing;
— Supply Chains/Procurement;
— Innovation, Research and Development;
— Product, Service and Process Development;
— Export and Import;
— Business Premises;
— Business Networks;
— Mentoring;
— Sector Specialists;
— Accessing and taking advantage of the International Festival for Business in 2016;
— Any other necessarily required ancillary services.
The Supplier shall signpost business into the most appropriate support available from a wide range of local, national and commercial providers. It is then for the business to determine, from the information provided, which provider they select to provide services, using appropriate procurement and evaluation.
The Supplier will be required to record all activity onto the Growth Hub CRM system to ensure support for business through the Growth Hub is coherent and that brokerage destinations and effectiveness can be monitored.
The Supplier shall utilise www.localgrowthub.com or any other system as specified by the LEP for the online search and identification of appropriate services for business. This will be maintained by the Growth Hub with current information on services for businesses in a readily searchable format.
If Suppliers directly deliver services to businesses, they must ensure and demonstrate to the LEP’s satisfaction that these services are considered equally alongside those of other providers when performing the Services. Activity and performance will be subject to monitoring and scrutiny by the LEP.
Suppliers will be required to comply with the Growth Hub Handbook, which will be maintained by the LEP. The Handbook will specify standards required of the Supplier, operating protocols, use of diagnostics tools and marketing requirements, including the use of Growth Hub and ESIF branding on the Supplier’s documents, websites and communications and information uploads to Growth Hub website. The Handbook will be revised and updated by the LEP periodically and any such revisions will be applicable to the Contract.
The following outputs, outcomes and service levels are required from each Lot by the LEP by 31.3.2018.
Measure Local Growth Hub Target.
1. No of businesses engaging with Local Growth Hub with core information gathered on the business (phone/email/website) 833.
2. No of businesses receiving initial diagnostic/brokerage 167.
3. No of businesses referred to business growth services (in total and with breakdown by service) 167.
4. No of businesses taking up business growth services (in total and with breakdown by service) 83.
5. No of businesses reporting growth following support provided (in total and with breakdown by service) 67.
6. No of jobs created (in total and with breakdown by service) 33.
7. Satisfaction level with Local Growth Hub and service provided (by Growth Hub business survey) 80 %.
8. Additionality level (by Growth Hub business survey) 50 %.
Estimated value excluding VAT:
Range: between 1 and 80 000 GBP
4)Indication about different date for duration of contract or starting/completion
Lot No: 7 Lot title: City Region wide Brokerage for Hard to Reach Groups
1)Short description
2)Common procurement vocabulary (CPV)
79223000
3)Quantity or scope
The purpose of the Growth Hub Liverpool City Region (Growth Hub) is to be the central repository of information, advice and support for pre-start, new and existing businesses within the City Region. Providing them with a holistic business support service, by diagnosing their needs and signposting to the most appropriate commercial or public funded assistance available to help them grow.
The Growth Hub seeks to do this through engaging Brokerage Partners covering each of the 6 Local Authority (LA) areas of Halton, Knowlsey, Liverpool, Sefton, St Helens and Wirral. In addition we are seeking a specialist broker to cover harder to reach groups including Women and BME Groups across the City Region. Therefore there will be a total of 7 lots that suppliers can bid for.
These contracts are for a 20 month period to run from 1.8.2016 to 31.3.2018.
The allocated budget per lot is 80 000 GBP for the 20 month period.
The contract will be awarded to the highest scoring bidder in each Lot.
Growth Hub Brokerage Partners will need to undertake the following actions:
— Mapping of Business Support Services;
— Provision of Business Information;
— Business Pre-Start, Start-up and Growth Diagnostic;
— Business Pre-Start, Start-up and Growth Signposting;
— Provision/Facilitation of Business Networks;
— Promotion of Growth Hub Services;
— Collaboration with local delivery and brokerage partners;
— Maintaining records on common CRM platform;
— Evaluation of business support impact;
— Any other necessarily required ancillary services.
Growth Hub Brokerage Partners will be a primary access point for brokerage to a wide range of business support services in the Local Authority area covered by the Growth Hub, which will include the provision of the following Services:
— Pre-start support;
— Business Start;
— Business Growth;
— Business Planning;
— Business Finance;
— Skills and Training;
— Sales and Marketing;
— Supply Chains/Procurement;
— Innovation, Research and Development;
— Product, Service and Process Development;
— Export and Import;
— Business Premises;
— Business Networks;
— Mentoring;
— Sector Specialists;
— Accessing and taking advantage of the International Festival for Business in 2016;
— Any other necessarily required ancillary services.
The Supplier shall signpost business into the most appropriate support available from a wide range of local, national and commercial providers. It is then for the business to determine, from the information provided, which provider they select to provide services, using appropriate procurement and evaluation.
The Supplier will be required to record all activity onto the Growth Hub CRM system to ensure support for business through the Growth Hub is coherent and that brokerage destinations and effectiveness can be monitored.
The Supplier shall utilise www.localgrowthub.com or any other system as specified by the LEP for the online search and identification of appropriate services for business. This will be maintained by the Growth Hub with current information on services for businesses in a readily searchable format.
If Suppliers directly deliver services to businesses, they must ensure and demonstrate to the LEP’s satisfaction that these services are considered equally alongside those of other providers when performing the Services. Activity and performance will be subject to monitoring and scrutiny by the LEP.
Suppliers will be required to comply with the Growth Hub Handbook, which will be maintained by the LEP. The Handbook will specify standards required of the Supplier, operating protocols, use of diagnostics tools and marketing requirements, including the use of Growth Hub and ESIF branding on the Supplier’s documents, websites and communications and information uploads to Growth Hub website. The Handbook will be revised and updated by the LEP periodically and any such revisions will be applicable to the Contract.
The following outputs, outcomes and service levels are required from each Lot by the LEP by 31.3.2018.
Measure Local Growth Hub Target
1. No of businesses engaging with Local Growth Hub with core information gathered on the business (phone/email/website) 833.
2. No of businesses receiving initial diagnostic/brokerage 167.
3. No of businesses referred to business growth services (in total and with breakdown by service) 167.
4. No of businesses taking up business growth services (in total and with breakdown by service) 83.
5. No of businesses reporting growth following support provided (in total and with breakdown by service) 67.
6. No of jobs created (in total and with breakdown by service) 33.
7. Satisfaction level with Local Growth Hub and service provided (by Growth Hub business survey) 80 %.
8. Additionality level (by Growth Hub business survey) 50 %.
Estimated value excluding VAT:
Range: between 1 and 80 000 GBP
4)Indication about different date for duration of contract or starting/completion
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
Description of particular conditions: Each Supplier will be asigned specific targets and contracts will be evaluated on an annual basis. The LEP reserves the right to terminate contracts in the event of under performance.
Adherence to Local Growth Hub Liverpool City Region Handbook and protocols and ERDF regulations. The LEP reserves the right to terminate contracts in the event of non compliance.
III.2.2)Economic and financial ability
— Up to date financial information in the form of full audited (or unaudited) financial accounts. Where these are not available it is possible to provide details of most recent year trading or a current statement on financial position backed by a bank letter or alternative means including management accounts. This financial information should support the measures indentified below;
— Relevant latest auditor’s report identifies that the organisation is a going concern;
— Statement that the organisation is not subject of administration or liquation arrangements;
— Statement that any outstanding CCJs can be met by existing cash reserves.
III.2.3)Technical capacity
Suppliers are expected to demonstrate their methodology for engaging businesses in the process and how they will move them through the brokerage process.
Suppliers will need to indicate what systems will be in place to ensure businesses move from engagement on to diagnostic/brokerage.
Suppliers will need to demonstrate that they will be able to offer all the services set out in this contract notice.
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service
Section IV: Procedure
IV.1.1)Type of procedure
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated below
1. Explain the process for engaging businesses and moving them through the brokerage process. Weighting 20
2. How will you ensure you engage with the necessary amount of businesses in the relevant Local Authority area. Weighting 20
3. What systems will be in place to ensure businesses move from engagement on to diagnostic/brokerage. Weighting 20
4. How will you ensure that you are able to offer all of the services listed in section 2 of the document. Weighting 20
5. Price. Weighting 20
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.8)Conditions for opening of tenders
Date: 11.7.2016 – 9:00
Place:
12 Princes Parade.
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about European Union funds
Reference to project(s) and/or programme(s): Liverpool City Region Integrated Business Support Programme.
Project Number: 22R15P00042.
VI.4.1)Body responsible for appeal procedures
Liverpool City Region Local Enterprise Partnership
12 Princes Parade
L3 1BG Liverpool
United Kingdom
Telephone: +44 1512372727
Internet address: www.liverpoolep.org
VI.4.3)Service from which information about the lodging of appeals may be obtained
Liverpool City Region Local Enterprise Partnership
12 Princes Parade
L3 1BG Liverpool
United Kingdom
Telephone: +44 1512372727
Internet address: www.liverpoollep.org
VI.5)Date of dispatch of this notice:
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