Local Healthwatch Framework North Yorkshire

Local Healthwatch Framework North Yorkshire

Lot 1 of the framework agreement is for the Local Healthwatch organisation for North Yorkshire which is primarily concerned with influencing and signposting. Lot 2 of the framework agreement is for a NHS complaints advocacy service. Suppliers awarded to this lot will be required to support people who want to make a formal complaint about their NHS funded treatment or care.

UK-Northallerton: research consultancy services

2012/S 143-239601

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

North Yorkshire County Council
County Hall
Contact point(s): Bryon Hunter
For the attention of: Jason Stapley
DL7 8AD Northallerton
UNITED KINGDOM
Telephone: +44 1609533447
E-mail: Jason.Stapley@northyorks.gov.uk

Internet address(es):

General address of the contracting authority: http://www.northyorks.gov.uk

Address of the buyer profile: http://http://scms.alito.co.uk

Further information can be obtained from: See VI.3) Additional information
For the attention of: https://scms.alito.co.uk/
UNITED KINGDOM
Internet address: https://scms.alito.co.uk/

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: See VI.3) Additional information
For the attention of: https://scms.alito.co.uk/
UNITED KINGDOM
Internet address: https://scms.alito.co.uk/

Tenders or requests to participate must be sent to: North Yorkshire County Council
See VI.3) Additional information
Contact point(s): https://scms.alito.co.uk/
For the attention of: https://scms.alito.co.uk/
UNITED KINGDOM
Internet address: https://scms.alito.co.uk/

I.2)Type of the contracting authority

Regional or local authority
I.3)Main activity

General public services
Other: Health and Social Care
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

Local healthwatch framework.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 10: Market research and public opinion polling services
Main site or location of works, place of delivery or of performance: North Yorkshire.
NUTS code UKE2

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement

Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 3
Duration of the framework agreement

Duration in years: 2
Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 1 180 000,00 and 2 000 000,00 GBP

II.1.5)Short description of the contract or purchase(s)

The Health and Social Care Act (2012) introduces a new independent consumer champion for health and social care, Healthwatch. Healthwatch will operate at national and local levels to ensure that the consumer voice.
Lot 1 of the framework agreement is for the Local Healthwatch organisation for North Yorkshire which is primarily concerned with influencing and signposting.
Lot 2 of the framework agreement is for a NHS complaints advocacy service. Suppliers awarded to this lot will be required to support people who want to make a formal complaint about their NHS funded treatment or care. The service will need to be accessible and tailored to meet the needs of a diverse range of people.
Further information is contained in the tender document.
Influencing – presenting the views and experiences of local service users to local managers and decision makers (as well as to Healthwatch England) and be part of the decision making process on the local health and wellbeing board. It will also hold local providers to account by reporting on services and making recommendations.
Signposting – providing information to people to help them access health and social care services and make decisions about their care.
Suppliers awarded to this lot will be required to set up the Local Healthwatch organisation for North Yorkshire and for that organisation to be a social enterprise.
Further information is contained in the tender document. Full details are available in the tender documents available at http://scms.alito.co.uk.

II.1.6)Common procurement vocabulary (CPV)

73210000, 73220000, 73300000, 85000000, 75200000, 85100000, 85322000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

The project scope is estimated at 295 000 GBP per year inclusive of both lots. The contract will be in place for 2 years with the option to extend for two additional periods of 1 year (2+1+1). These are indicative amounts for information only and no guarantee of future contract value should be assumed. The project is required to represent the views of all people across North Yorkshire, further information about Healthwatch is available at http://www.nypartnerships.org.uk/healthwatch.

Estimated value excluding VAT:
Range: between 1 180 000,00 and 2 000 000,00 GBP

II.2.2)Information about options

Options: yes
Description of these options: There is an option to extend for 2 additional periods of 1 year (2+1+1).
Provisional timetable for recourse to these options:
in months: 24 (from the award of the contract)
II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Starting 1.4.2013. Completion 31.3.2015

Information about lots

Lot No: 1 Lot title: Healthwatch influencing and Signposting

1)Short description

The Health and Social Care Act (2012) introduces a new independent consumer champion for health and social care, Healthwatch. Healthwatch will operate at national and local levels to ensure that the consumer voice.
Lot 1 of the framework agreement is for the Local Healthwatch organisation for North Yorkshire which is primarily concerned with influencing and signposting.
Influencing – presenting the views and experiences of local service users to local managers and decision makers (as well as to Healthwatch England) and be part of the decision making process on the local health and wellbeing board. It will also hold local providers to account by reporting on services and making recommendations.
Signposting – providing information to people to help them access health and social care services and make decisions about their care.
Suppliers awarded to this lot will be required to set up the Local Healthwatch organisation for North Yorkshire and for that organisation to be a social enterprise.
Further information is contained in the tender document. Full details are available in the tender documents available at http://scms.alito.co.uk.

2)Common procurement vocabulary (CPV)

73210000, 73220000, 73300000, 85000000, 75200000, 85100000, 85322000

3)Quantity or scope

The project is required to represent the views of all people across North Yorkshire, further information about Healthwatch is available at http://www.nypartnerships.org.uk/healthwatch. The estimated annual value of Lot 1 is initially £150,000 p.a.

Lot 1 of the framework agreement is for the Local Healthwatch organisation for North Yorkshire which is primarily concerned with influencing and signposting.
Influencing – presenting the views and experiences of local service users to local managers and decision makers (as well as to Healthwatch England) and be part of the decision making process on the local health and wellbeing board. It will also hold local providers to account by reporting on services and making recommendations.
Signposting – providing information to people to help them access health and social care services and make decisions about their care.
Suppliers awarded to this lot will be required to set up the Local Healthwatch organisation for North Yorkshire and for that organisation to be a social enterprise.
Further information is contained in the tender document. Full details are available in the tender documents available at http://scms.alito.co.uk.

Estimated value excluding VAT:
Range: between 500 000,00 and 1 000 000,00 GBP

4)Indication about different date for duration of contract or starting/completion

Starting 1.4.2013. Completion 31.3.2015
5)Additional information about lots

Lot 1 will operate for 2 years with an option to extend for two consecutive periods of 1 year (2+1+1).
Lot No: 2 Lot title: NHS Complaints Advocacy

1)Short description

The Health and Social Care Act (2012) introduces a new independent consumer champion for health and social care, Healthwatch.
Lot 2 of the framework agreement is for a NHS complaints advocacy service. Suppliers awarded to this lot will be required to support people who want to make a formal complaint about their NHS funded treatment or care. The service will need to be accessible and tailored to meet the needs of a diverse range of people.
Further information is contained in the tender document.
2)Common procurement vocabulary (CPV)

73210000, 73220000, 73300000, 85000000, 75200000, 85100000, 85322000

3)Quantity or scope

The Health and Social Care Act (2012) introduces a new independent consumer champion for health and social care, Healthwatch.
Lot 2 of the framework agreement is for a NHS complaints advocacy service. Suppliers awarded to this lot will be required to support people who want to make a formal complaint about their NHS funded treatment or care. The service will need to be accessible and tailored to meet the needs of a diverse range of people.
Further information is contained in the tender document. The Health and Social Care Act (2012) introduces a new independent consumer champion for health and social care, Healthwatch.
Lot 2 value should be 145 000 GBP pa.
Estimated value excluding VAT:
Range: between 580 000,00 and 1 000 000,00 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot 2 will operate for 2 years with an option to extend for 2 consecutive periods of 1 year (2+1+1).

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

Please refer to tender documentation.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Please refer to tender documentation.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Please refer to tender documentation.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Please refer to tender documentation.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Please refer to tender documentation.
Minimum level(s) of standards possibly required: Please refer to tender documentation.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Please refer to tender documentation.
Minimum level(s) of standards possibly required:
Please refer to tender documentation.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Objective criteria for choosing the limited number of candidates: PQQ.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

NYCC/CEG/26347
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 28.8.2012 – 12:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

28.8.2012 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

9.10.2012
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

To access the tender documents you must register your company details on the Supplier Contract Management System (SCMS) at http://scms.alito.co.uk by creating a username, password and Company profile.

To view details of this contract, click on the Bulletin Board.
In the search criteria set.
— The contract ID to: NYCC/CEG/26347,
— Current/awarded to: current,
— Display tenders to: all,
— Council to: North Yorkshire,
— Matching categories to: all.
Click search and the details of this contract should be displayed. Once you locate the tender you will need.
To express your interest in this tender by clicking the Register tab which will then allow you to download any documentation required, complete and re-attach the documents to the system. This should be done in advance of the deadline date. You do not need to complete the Regional Application for Approved List Status for this tender should you require any further guidance.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

North Yorkshire County Council
UNITED KINGDOM

Body responsible for mediation procedures

North Yorkshire County Council
UNITED KINGDOM

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: North Yorkshire County Council shall in accordance with the Public Contracts (amendment) Regulations 2009, incorporate a minimum 10 day standstill period commencing at the point that information on the intention to award the contract is sent to tenderers. The Council shall, as soon as possible after the decision has been made, inform the tenderers and candidates of its decision, and shall do so by notice in writing by the most rapid means of communication practicable. The information will include; a) the criteria for the award of the contract b) the reasons for the decision c) the name of the economic operator to be awarded d) a precise statement when the standstill period is expected to end.
Should additional information be required, please contact the person cited in Paragraph 1.1 of this form.
If an appeal regarding the award of a contract has not been successfully resolved, Public Contracts Regulations 2006 (SI2006 No 5) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly (generally within 3 months).
Where a contract has not been entered into the court may order the setting aside of the award decision or order the authority to amend any document and may award damages. Following the 10 day standstill period, if no further debriefing has been requested, the court may only award damages once the contract has been entered into.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:25.7.2012