Local HealthWatch Service – Wirral

Local HealthWatch Service – Wirral

Lot 1- Local Healthwatch Service. Lot 2 – Independent Health Complaints Advocacy Service.

Opportunity Id
DN541837
Title
Local HealthWatch Service
Categories
321000 – Social Community Care Supplies & Services – Adult
Description

Lot 1- Local Healthwatch Service For people who use health and social care services. Offering an independent channel for people to communicate their views on the health and social care system and to influence the design and delivery of services. Wirral Local Healthwatch is for anyone who uses or who wishes to use adult and children’s health and care services in Wirral – or anyone who is caring for or represents individuals who have access to health or social care services in Wirral. Wirral Local Healthwatch has a duty to assist local health and social care commissioners and providers, and other community stakeholders, by providing feedback, research and information on local people’s views and experiences of health and social care, in order to drive up standards of service provision. Wirral Local Healthwatch must also be able to signpost local people with complaints they may wish to progress in relation to NHS service provision to an independent health complaints advocacy services which is being tendered in a separate Lot to the Local Healthwatch Service. Lot 2 – Independent Health Complaints Advocacy Service To support people to make a complaint against a NHS funded service. The Health and Social Care Act 2012 puts a duty of Local Authorities to commission a local Independent Health Complaints Advocacy Service. Local Authorities are required to commission: ‘the provision of assistance for individuals making or intending to make an NHS complaint (which includes a complaint to the Health Service Ombudsman)’.

Region(s) of supply
Wirral
Estimated value
N/A
Keywords
Healthwatch, Independent Health Complaints Advocacy Service, adult and children’s health and care services

Key dates

Estimated contract dates

Start date
01/09/2021
End date
31/08/2028

Contact details

Buyer
Wirral Borough Council
Contact
Corporate Procurement
Telephone
000
Address
Marriss House
Birkenhead
Merseyside
CH41 5AL

Expression of interest window

From 04/05/2021 17:00 to 02/06/2021 12:00