London Borough of Havering Healthwatch Contract

London Borough of Havering Healthwatch Contract

Local authorities are required to commission a local Healthwatch organisation under the Health and Social Care Act 2012.

United Kingdom-Romford: Health services

2018/S 220-503749

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

London Borough of Havering
Town Hall, Main Road
United Kingdom
Contact person: Sandy Foskett
NUTS code: UKI52
Internet address(es):Main address:

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


London Borough of Havering — Healthwatch

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

Local authorities are required to commission a local Healthwatch organisation under the Health and Social Care Act 2012. Healthwatch acts as a consumer champion for users of health and social care services, making sure that people know where to go to raise concerns about health and social care services, people’s views and experiences are heard, improving scrutiny of health and social care services and helping local people to influence commissioning decisions.

Healthwatch is a key part of the local health and social care landscape, it has a statutory place on the health and wellbeing board where it can share evidence and feedback on what people think about their health and social care services to system leaders to ensure that services meet the needs of and are shaped by local communities. It can also enter and view services such as care homes and hospitals observe what is happening and report back to commissioners.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKI52
Main site or place of performance:

London Borough of Havering

II.2.4)Description of the procurement:

Healthwatch have a number of responsibilities, a key part of which is to carry out “Enter and View” visits at publicly funded health and social care premises to see and hear first-hand experiences about the service. Enter and View visits are conducted by a small team of trained volunteers/staff, who are prepared as “Authorised Representatives” to conduct visits to health and social care premises. Enter and View is the opportunity for the local Healthwatch to:

Enter and View is the opportunity for the local Healthwatch to:

— observe how the service is delivered, often by using a themed approach

— collect the views of service users (patients and residents) at the point of service delivery

— Collect the views of carers and relatives through evidence based feedback by observing the nature and quality of services

— report to providers, the Care Quality Commission (CQC), Local Authorities, Commissioners, Healthwatch England and other relevant partners

— enter and View visits are carried out as ‘announced visits’ where arrangements are made with the service provider, or, if certain circumstances dictate, as “unannounced” visits,

— enter and View visits can happen if people raise a problem with a service but, equally, they can occur when services have a good reputation – so we can learn about and share examples of what a service does well.

Other key responsibilities of Healthwatch’s role include the following:

— contribute to Joint Strategic Needs Assessments, Market Position Statement and joint health and wellbeing strategies (including those priorities that target adults, children and young people) – on which local commissioning decisions will be based – through its seat and full participation on the Health and Well-Being Board,

— produce evidence of engagement and input from public, local voluntary and community groups in developing work programmes and priorities,

— produce reports and make recommendations which lead to key strategies, the shaping of services and service improvements based on evidence collected from consultations, enter and views requests for information and analysing data,

— coordinate activity to ensure a Healthwatch representative is present at Health and social care meetings and events concerning health and social care issues and contribute, constructively and effectively,

— recruitment and produce a training programme to develop a team of skilled enter and view representatives that are equipped to carry out thorough enter and views and write evidence based reports,

— regular sharing of data with commissioners with evidence of when recommendations have contributed to shared outcomes.

— protocol in place to share information with Healthwatch England,

— regular meetings held with BHR Healthwatch, including an annual public meeting to bring together Healthwatch, partners and the public.

The contract may at the Council’s discretion be extended for a further period of up to 2 years (i.e to 31 03 2026)

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Experience / Weighting: 15 %
Quality criterion – Name: Voluntary and community sector / Weighting: 15 %
Quality criterion – Name: Communications / Weighting: 15 %
Quality criterion – Name: Volunteers / Weighting: 15 %
Quality criterion – Name: Integration / Weighting: 10 %
Quality criterion – Name: Collaboration / Weighting: 10 %
Quality criterion – Name: Mobilisation / Weighting: 10 %
Quality criterion – Name: Safeguarding / Weighting: 10 %
Price – Weighting: 0 %
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/04/2019
End: 31/03/2024
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 10/12/2018
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 12/10/2018
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Royal Courts of Justice
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: