London Borough of Newham Healthwatch Contract

London Borough of Newham Healthwatch Contract

LBN welcomes bids from providers with a proven track record of providing Healthwatch or similar statutory services.

United Kingdom-London: Health and social work services

2018/S 231-528089

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

London Borough of Newham
1000 Dockside Road
E16 2QU
United Kingdom
NUTS code: UKI41
Internet address(es):Main address:

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


LB Newham — Healthwatch and NHS Complaints Advocacy

Reference number: prj_OSH_11649

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

Health Watch Newham (HWN) and NHS Complaints Advocacy are both statutory services, which the London Borough of Newham (LBN) are procuring as a joint contract with one provider. The contract will be for a period of 3 years commencing 1.4.2019, with a value of no more than 165 000 GBP per year. LBN welcomes bids from providers with a proven track record of providing Healthwatch or similar statutory services that also have the potential to exceed the non-statutory requirements of the service specification.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKI41
Main site or place of performance:

London Borough of Newham

II.2.4)Description of the procurement:

Health Watch Newham (HWN) and NHS Complaints Advocacy services are open to all Newham residents with no exceptions. London Borough of Newham (LBN) are seeking a provider to manage both statutory services as a joint contract and be a “critical friend” to the diverse community of Newham. The successful bidder (the Provider) will ensure a “High Street” presence that is accessible to all customers. The provider will ensure customers can make contact by phone, email, in person, through HWN web site and be open and available during office hours.

As part of their tender submissions bidders shall determine the staffing level and composition necessary to deliver the 2 statutory services according to the requirements outlined in the specification. LBN require that there is a dedicated Advocate to manage the NHS Complaints Advocacy element of the contract. The Provider shall build a working partnership with Healthwatch England.

The provider shall also have the potential to exceed the statutory requirements such as enter and view and sign-posting and deliver non statutory requirements that add value for the residents of Newham. All bids will be evaluated for award on the basis of 70 % Price, 30 % Quality.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Ability to meet the specification / Weighting: 30
Quality criterion – Name: Service user engagement / Weighting: 17
Quality criterion – Name: Outcomes / Weighting: 17
Quality criterion – Name: Case Study / Weighting: 17
Quality criterion – Name: Safeguarding / Weighting: 13
Quality criterion – Name: Partnership work / Weighting: 6
Price – Weighting: 70
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/04/2019
End: 31/03/2022
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 04/01/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 21/12/2018
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Crown Commercial Service
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: