Maintenance of Corporate Telephone Network – South Lanarkshire Council
A tailored break fix maintenance service to an agreed Service Level for response and resolution of faults on the Council’s iSDX systems, associated interface modules, power supplies and battery backup.
United Kingdom-Hamilton: Telecommunications-infrastructure maintenance services
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
South Lanarkshire Council
Procurement Service, Council HQ, Almada Street
Contact point(s): Finance and Corporate Procurement
For the attention of: Shona Gordon
Telephone: +44 1698454131
General address of the contracting authority: http://www.southlanarkshire.gov.uk
Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00410
Electronic access to information: http://www.publictendersscotland.publiccontractsscotland.gov.uk/
Electronic submission of tenders and requests to participate: http://www.publictendersscotland.publiccontractsscotland.gov.uk/
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: yes
South Lanarkshire Leisure and Culture Ltd
Lanarkshire Joint Valuation Board
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 1: Maintenance and repair services
Main site or location of works, place of delivery or of performance: South Lanarkshire Council geographical area.
NUTS code UKM38
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
The Council’s corporate telephone network supports desk-to-desk dialling and in and outbound access to/from the public telephone network for approximately 4,600 extensions across twelve sites served by Siemens iSDX private branch exchanges of small, medium and large scale. These systems are nearing end of life and a programme of work to replace them is underway; an additional 1 400 extensions are currently delivered via Cisco Systems VoIP technologies.
However, the Council wishes to ensure the on-going availability and operation of the legacy iSDX systems for a period of up to 3 years from April 2015, and so intends to appoint a suitably accredited, experienced and capable partner for maintenance services.
The appointed contractor will be responsible for delivering the following services:
— A tailored break fix maintenance service to an agreed Service Level for response and resolution of faults on the Council’s iSDX systems, associated interface modules, power supplies and battery backup.
— Secure remote monitoring of system alarms and proactive response to service outages, including the reporting and management of outages on connected third party services (inter-site private circuits, PSTN trunks, fixed-to-mobile integration).
— Supply of system modules, processors and accessories.
— Maintenance of system software, including the identification and application of applicable patches provided by the manufacturer.
— Proactive system inspection and reporting of required remedial actions, including Health and Safety compliance issues.
— Service management reporting – contract activities, service level compliance, change controls, H&S exceptions etc.
— Consultancy and engineering assistance in the development of services delivered from the corporate telephone network.
— Electronic billing of maintenance and supply services.
The scope of the maintenance service is subject to changes to the Council’s business priorities and funding and its value will reduce over the term of the contract as the iSDX systems are decommissioned.
The Council has identified a maximum budget of 58 000 GBP per annum for the contract, the value of which over the three year period is estimated to be 160 000 GBP. However, these values are purely indicative and should not be interpreted as a guarantee of actual contract value.
Note: The buyer is using PCS-Tender to carry out this procurement process. Please note this is a separate website and if you are not already registered, registration will be required.
To access PCS-Tender, record your interest in this notice and access the tender documentation please visithttps://www.publictendersscotland.publiccontractsscotland.gov.uk and search for project Code 2708 under PQQs Open to All Suppliers or ITTs Open to All Suppliers as appropriate. Please use the Search/Filter function, then select Project Code from the dropdown. Please note that once you have expressed interest in the PQQ/ITT it will move to your My PQQs/My ITTs area.
For further information on using PCS-Tender, please read the Supplier Response Guide:https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/supplierhelppage/PCS-TSupplierResponseGuide.pdf
If you have already registered on Public Contracts Scotland and PCS-Tender and paired your accounts you can access PCS-Tender through your Public Contracts Scotland Control Panel.
II.1.6)Common procurement vocabulary (CPV)
50332000, 50334110, 50334120, 50334130, 32500000
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.9)Information about variants
II.2.1)Total quantity or scope:
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
Description of particular conditions: As detailed in the contract documentation.
III.2.2)Economic and financial ability
As detailed in the tender documentation.
III.3.2)Staff responsible for the execution of the service
Section IV: Procedure
IV.1.1)Type of procedure
The most economically advantageous tender in terms of the criteria stated below
1. Technical. Weighting 70
2. Price. Weighting 30
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
Prior information notice
Notice number in the OJEU: 2014/S 154-276791 of 13.8.2014
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders
Date: 3.11.2014 – 12:00
South Lanarkshire Council, Headquarters.
Section VI: Complementary information
VI.5)Date of dispatch of this notice: