Maintenance of Corporate Telephone Network

Maintenance of Corporate Telephone Network – South Lanarkshire Council

A tailored break fix maintenance service to an agreed Service Level for response and resolution of faults on the Council’s iSDX systems, associated interface modules, power supplies and battery backup.

United Kingdom-Hamilton: Telecommunications-infrastructure maintenance services

2014/S 194-342927

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

South Lanarkshire Council
Procurement Service, Council HQ, Almada Street
Contact point(s): Finance and Corporate Procurement
For the attention of: Shona Gordon
Hamilton
UNITED KINGDOM
Telephone: +44 1698454131
E-mail: shona.gordon@southlanarkshire.gov.uk

Internet address(es):

General address of the contracting authority: http://www.southlanarkshire.gov.uk

Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00410

Electronic access to information: http://www.publictendersscotland.publiccontractsscotland.gov.uk/

Electronic submission of tenders and requests to participate: http://www.publictendersscotland.publiccontractsscotland.gov.uk/

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

South Lanarkshire Leisure and Culture Ltd

Lanarkshire Joint Valuation Board

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Maintenance of Corporate Telephone Network.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 1: Maintenance and repair services
Main site or location of works, place of delivery or of performance: South Lanarkshire Council geographical area.

NUTS code UKM38

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

South Lanarkshire Council’s Information Technology Services function provides centralised IT services to its Resources, the Lanarkshire Joint Valuation Board and the South Lanarkshire Leisure and Culture Ltd.
The Council’s corporate telephone network supports desk-to-desk dialling and in and outbound access to/from the public telephone network for approximately 4,600 extensions across twelve sites served by Siemens iSDX private branch exchanges of small, medium and large scale. These systems are nearing end of life and a programme of work to replace them is underway; an additional 1 400 extensions are currently delivered via Cisco Systems VoIP technologies.
However, the Council wishes to ensure the on-going availability and operation of the legacy iSDX systems for a period of up to 3 years from April 2015, and so intends to appoint a suitably accredited, experienced and capable partner for maintenance services.
The appointed contractor will be responsible for delivering the following services:
— A tailored break fix maintenance service to an agreed Service Level for response and resolution of faults on the Council’s iSDX systems, associated interface modules, power supplies and battery backup.
— Secure remote monitoring of system alarms and proactive response to service outages, including the reporting and management of outages on connected third party services (inter-site private circuits, PSTN trunks, fixed-to-mobile integration).
— Supply of system modules, processors and accessories.
— Maintenance of system software, including the identification and application of applicable patches provided by the manufacturer.
— Proactive system inspection and reporting of required remedial actions, including Health and Safety compliance issues.
— Service management reporting – contract activities, service level compliance, change controls, H&S exceptions etc.
— Consultancy and engineering assistance in the development of services delivered from the corporate telephone network.
— Electronic billing of maintenance and supply services.
The scope of the maintenance service is subject to changes to the Council’s business priorities and funding and its value will reduce over the term of the contract as the iSDX systems are decommissioned.
The Council has identified a maximum budget of 58 000 GBP per annum for the contract, the value of which over the three year period is estimated to be 160 000 GBP. However, these values are purely indicative and should not be interpreted as a guarantee of actual contract value.
Note: The buyer is using PCS-Tender to carry out this procurement process. Please note this is a separate website and if you are not already registered, registration will be required.

To access PCS-Tender, record your interest in this notice and access the tender documentation please visithttps://www.publictendersscotland.publiccontractsscotland.gov.uk and search for project Code 2708 under PQQs Open to All Suppliers or ITTs Open to All Suppliers as appropriate. Please use the Search/Filter function, then select Project Code from the dropdown. Please note that once you have expressed interest in the PQQ/ITT it will move to your My PQQs/My ITTs area.

For further information on using PCS-Tender, please read the Supplier Response Guide:https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/supplierhelppage/PCS-TSupplierResponseGuide.pdf

If you have already registered on Public Contracts Scotland and PCS-Tender and paired your accounts you can access PCS-Tender through your Public Contracts Scotland Control Panel.

II.1.6)Common procurement vocabulary (CPV)

50332000, 50334110, 50334120, 50334130, 32500000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The Council has identified a maximum budget of 58 000 GBP per annum for the contract, the value of which over the 3 year period is estimated to be 160 000 GBP. However, these values are purely indicative and should not be interpreted as a guarantee of actual contract value. The contract is for a period of 2 years with any optional extension period of 1 additional year.

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Starting 1.4.2015. Completion 31.3.2018

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Joint and Several liability.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: As detailed in the contract documentation.

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As detailed in tender documentation.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As detailed in the tender documentation.

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated below

1. Technical. Weighting 70

2. Price. Weighting 30

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

SLC/PS/FINCOR/14/066

IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2014/S 154-276791 of 13.8.2014

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 3.11.2014

IV.3.4)Time limit for receipt of tenders or requests to participate

3.11.2014 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 4 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Date: 3.11.2014 – 12:00

Place:

South Lanarkshire Council, Headquarters.

Section VI: Complementary information

VI.1)Information about recurrence

VI.2)Information about European Union funds

VI.3)Additional information

(SC Ref:322054)

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

6.10.2014