Maintenance Support Contract for Mitel 3300 Telephone System

24/7/365 maintenance contract for the hardware, software and support of a MITEL 3300 telephone system across six sites in Norfolk.

United Kingdom-Norwich: Repair and maintenance services of line telephony equipment

2015/S 085-152798

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Norfolk and Norwich University Hospitals NHS Foundation Trust
Colney Lane
Contact point(s): Leaseguard Group Limited
For the attention of: Emma Norton-Smith
NR4 7UY Norwich
UNITED KINGDOM
Telephone: +44 1865340819
E-mail: leaseguardeoi@leaseguardgroup.co.uk

Internet address(es):

General address of the contracting authority: www.nnuh.nhs.uk

Electronic access to information: www.leaseguardgroup.co.uk/tenders/html

Further information can be obtained from: Leaseguard Group Limited
Little Baldon House, Barclay Farm
Contact point(s): Leaseguard Group Limited
For the attention of: Emma Norton-Smith
OX44 9PU Nuneham Courtenay
UNITED KINGDOM
Telephone: +44 1865340819
E-mail: leaseguardeoi@leaseguardgroup.co.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Leaseguard Group Limited
Little Baldon House, Barclay Farm
Contact point(s): Leaseguard Group Limited
For the attention of: Emma Norton-Smith
OX44 9PU Nuneham Courtenay
UNITED KINGDOM
Telephone: +44 1865340819
E-mail: leaseguardeoi@leaseguardgroup.co.uk

Tenders or requests to participate must be sent to: Leaseguard Group Limited
Little Baldon House, Barclay Farm
Contact point(s): Leaseguard Group Limited
For the attention of: Emma Norton-Smith
OX44 9PU Nuneham Courtenay
UNITED STATES
Telephone: +44 1865340819
E-mail: leaseguardeoi@leaseguardgroup.co.uk

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Health

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Maintenance Support Contract for Mitel 3300 Telephone System.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 5: Telecommunications services

NUTS code UKH13

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

24/7/365 maintenance contract for the hardware, software and support of a MITEL 3300 telephone system across six sites in Norfolk.
24/7 cover for major faults only.
Winning contractor will be required to provide an engineer onsite once a month for whatever purposes the Trust requires (this may cover training, assistance with configuration etc.).

II.1.6)Common procurement vocabulary (CPV)

50334100, 72261000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

The Contracting Authority reserves the right to request deposits and guarantees.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Details will be included in the Invitation to Tender.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

The Trust reserves the right to require joint and several liability.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions:

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Details will be included in the PQQ. Bidders must be a Gold or Platinum MITEL partner.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Details will be included in the pre-qualification questionnaire.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Details will be included in the pre-qualification questionnaire.

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 5

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

LGM19152

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 13.5.2015 – 11:59
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

27.5.2015 – 14:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published: 2020.

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

The tender documents can be accessed at www.leaseguardgroup.co.uk/tenders.html

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

See section VI.4.2 below

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Precise information on deadline(s) for lodging appeals: The Contracting Authority will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

28.4.2015