Managed ICT Infrastructure and Associated Services Tender

Managed ICT Infrastructure and Associated Services Tender

Provision of managed ICT infrastructure and associated services, including support and disaster recovery services, for a period of five years (with break points at years two and four).

United Kingdom-London: Computer-related services

2014/S 177-313060

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Wellington House, 133-155 Waterloo Road
Contact point(s): As above
For the attention of: Dhar Grewal
SE1 8UG London
Telephone: +44 2037470399

Internet address(es):

General address of the contracting authority:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: Monitor
Wellington House, 133-155 Waterloo Road
Contact point(s): As above
For the attention of: Dhar Grewal
SE1 8UG London
Telephone: +44 2037470399
Internet address:

I.2)Type of the contracting authority

Other: Non Departmental Public Body

I.3)Main activity


I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

Managed ICT Infrastructure and Associated Services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Inner London.

NUTS code UKI1

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Provision of Managed Information and Communication Technology (ICT) infrastructure and associated services.
About the Authority:
Monitor is an executive non-departmental public body of the Department of Health based in London. As the sector regulator for health services in England, our job is to make the health sector work better for patients. We make sure that:
— independent NHS foundation trusts are well-led so that they can deliver quality care on a sustainable basis;
— essential services are maintained if a provider gets into serious difficulties;
— the NHS payment system promotes quality and efficiency;
— procurement, choice and competition operate in the best interests of patients.

Further information on Monitor can be found at

Object of the proposed contract:
The proposed contract award is for the provision of managed ICT infrastructure and associated services, including support and disaster recovery services, for a period of five years (with break points at years two and four). Monitor currently owns its ICT infrastructure which is hosted at its headquarter offices in London, SE1 with a replicated server infrastructure at its disaster recovery centre, hosted by In-Technology at Global Switch 1 in London, E14.
The contract provision shall include the management and support of all servers, networking infrastructure and the provision of desktop support and helpdesk services.
Monitor currently outsources its ICT infrastructure support and directly employs three staff who provide local expertise and a degree of local control and co-ordination of ICT services, and this is proposed to be the ongoing service delivery model, following the award of this contract. Monitor currently has approx. 450 workstations of which approx. 420 are Thin Client devices running Windows 2008 R2 Terminal Services and the rest are PCs running Windows 7 and Windows 8.1. It is possible that the number of workstations will increase to approximately 550 during the course of the contract so incremental support would be required to accommodate any such increase.
The successful tenderer will be required to coordinate the provision of services to Monitor by third party IT and application providers.
As Monitor is a knowledge based organisation relying on the high availability of fully operational ICT infrastructure, it has implemented resilient systems and infrastructure. In the event that a hardware issue arises Monitor needs to have the appropriate support engineers on site at either our headquarters or data recovery site within four working hours, in order to expedite restoration of services.
Given the infrastructure outlined above the selected supplier will need to be able to meet the following minimum requirements:
— Microsoft Gold Partner or higher level of accreditation with Microsoft.
— Ability to have suitably qualified engineers on site at our Headquarters and/or our Disaster Recovery site in docklands, within an hour if needed to resolve a severity one issue.
— Experience of running a VMware V Sphere environment.
— Experience of running remote desktop environment.
— Cisco networks, wireless networks and firewall experience in a high availability environment.
The scope of the contract shall include the main infrastructure functions such as service desk, server management, provision, build and support of desktops, security, some database administration, network management, service management, 2nd and 3rd line support and downstream contract management on technologies which include Windows Server, SQL, virtualisation and SAN management.
The business has requirements regarding the need to have more flexible ways of working (e.g. mobile, remote and flexible working) and the possibility of new UK offices may mean the infrastructure will need to encompass an effective and resilient ‘network-centric’ capability.
Through this procurement Monitor is seeking to:
1. achieve value for money from infrastructure services;
2. enhance the quality of services delivered to users;
3. stimulate innovation in service delivery;
4. ccess the right blend of skills required to support the delivery of ICT services in the future (e.g. business analysis skills, service delivery/contract management);
5. create a longer term strategic partnership with the selected supplier; and
6. maintain and further enhance the security and resilience of the service.

II.1.6)Common procurement vocabulary (CPV)


II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no


This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

As set out at II.1.5 above.
Estimated value excluding VAT:
Range: between 1 000 000 and 3 000 000 GBP

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:


III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:


III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

The group will be required to nominate a lead operator with whom Monitor can contract, or form themselves into a single legal entity before the contract is awarded.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: The Authority will apply all the offences listed in Article 45(1) of Directive 2004/18/EC (implemented as Regulation 23(1) of the Public Contract Regulations (PCR) 2006 in the UK) and all of the professional misconducts listed at Article 45(2) of Directive 2004/18/EC (see also Regulation 23(2) in the PCR 2006) to the decision of whether an operator is eligible to be invited to tender. A full list of the Regulation 23(1) and 23(2) criteria are at

Operators will be required to answer these questions as part of the pre-qualification process. For operators who are registered overseas, you will need to declare if you have any offences/misconduct under your own country’s laws, where these laws are equivalent to the Regulation 23 lists.
Operators who have been convicted of any of the offences under Article 45(1) are ineligible and will not be selected to bid, unless there are overriding requirements in the general interest for doing so.
Operators who are guilty of any of the offences, circumstances or misconduct under Article 45(2) may be excluded from being selected to bid at the discretion of the Authority.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: All operators who express an interest in our requirement will be required to complete a pre-qualification questionnaire which will include a request for financial information.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
3 All operators who express an interest in our requirement will be required to complete a pre-qualification questionnaire.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure


IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5: and maximum number 6
Objective criteria for choosing the limited number of candidates: The limited number of candidates shall be selected as a result of an evaluation of responses to the pre qualification questionnaire.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:


IV.3.2)Previous publication(s) concerning the same contract


IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice: