Managed ICT Services Contract London

Managed ICT Services Contract London

Notting Hill Housing is looking to procure new commodity ICT Infrastructure Services contract from an ICT service provider (systems integrator).

United Kingdom-London: IT services: consulting, software development, Internet and support

2016/S 213-388018

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Notting Hill Housing Trust
Bruce Kenrick House, 2 Killick Street
N1 9FL
United Kingdom
Contact person: Darren Sullivan
Telephone: +44 2083574577
NUTS code: UKI
Internet address(es):Main address:

I.2)Joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement


Managed ICT Services.

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

Notting Hill Housing is looking to procure new commodity ICT Infrastructure Services contract from an ICT service provider (systems integrator) who will provide, integration, technology vendor management and service to the business, but, in addition, understand the business challenges and bring digital innovation and challenge to support new ways of working and transformation enablers.

II.1.5)Estimated total value

Value excluding VAT: 12 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UKI
Main site or place of performance:


II.2.4)Description of the procurement:

Notting Hill Housing (NHH) intend to procure a broad range of managed ICT Services from a single Prime Supplier. The successful bidder will be responsible for the end to end solution and integration of all the components of the service including technical, commercial, financial and service integration.

The scope of the services being procured by NHH includes:

Service Support — including Service desk (Requests, Communications, Reporting issues and supporting workflows through to resolution);

Service Delivery — including Catalogue, Change, Configuration, Asset, Security, Service, Release, Deployment, Event, Incident, Request, Problem, Identity, Operations, Supplier, Capacity, Continuity, Availability and Financial management;

Application Management — Hosting, management, operation, support and maintenance (licencing and compliance) of applications supported and maintained;

ICT Commodity Services — Design, Purchase, Assurance, Provision, Maintenance, Refresh and Service operation of all ICT commodity infrastructure services including those delivered through third parties, current and future


— Remote Access

— Wi-Fi

— Internet Access

— Security

— Storage

— Servers

— Disaster Recovery

— Email

— The infrastructure supporting our Intranet and use of Social Computing

— Microsoft Licensing

— End User Devices

— Application Hosting

— Unified Communications services through a single solution / point of access, for example: email, fixed and mobile telephony, chat, text, instant messaging, document sharing, audio, web and video conferencing

— Printing

Engagement — Working with the Client ICT team, the Contractor will proactively engage the Associations services around ways ICT can enable and support new ways of working;

Digital Enablers — Support and promote digital inclusion and to enable unified access to the NHH services;

Strategic Planning — joint strategic planning with NHH to ensure that the strategic vision for the Service and Service delivery is aligned to the strategic objectives / direction of the organization;

Architecture — working with the Authority to develop and maintain an ICT architecture (policies, standards, patterns, process, principles, procedures) that will establish the blueprint of how Services work in unison to meet the business needs; and

Innovation — Commercial, financial and solution.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 12 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: no

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged minimum number: 1
Maximum number: 5

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: yes
Description of options:

There is an option to extend the contract for another two years (24 months) beyond the initial term of five years (60 months). It will be at the sole discretion of NHH to exercise this right to contract extension.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 07/12/2016
Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 03/01/2017

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 30/06/2017
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

For more information about this opportunity, please visit the Delta eSourcing portal at:

To respond to this opportunity, please click here:

GO Reference: GO-20161031-PRO-9041011.

VI.4)Procedures for review

VI.4.1)Review body

Notting Hill Housing Trust
Bruce Kenrick House, 2 Killick Street
N1 9FL
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:



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