Managed ICT Services

Managed ICT Services

London Borough of Croydon. Consideration is being given to tendering these as a number of separate contracts (work packages). Suppliers are encouraged to bid for single or multiple contracts (work packages). UK-Croydon: computer-related services

2012/S 39-063255

Prior information notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

London Borough of Croydon
Commissioning & Procurement Team, 6th Floor, South Side, Park Lane, Taberner House
Contact point(s): Procurement@croydon.gov.uk
For the attention of: procurement@croydon.gov.uk
CR9 3JS Croydon
UNITED KINGDOM
Telephone: +44 2084071318
E-mail: procurement@croydon.gov.uk

Internet address(es):

General address of the contracting authority: www.croydon.gov.uk

Address of the buyer profile: www.londontenders.org

Further information can be obtained from: www.londontenders.org

I.2)Type of the contracting authority

Regional or local authority
I.3)Main activity

General public services
I.4)Contract award on behalf of other contracting authorities

Section II.B: Object of the contract (Supplies or services)

II.1)Title attributed to the contract by the contracting authority:

Provision of Information and Communications Technology (ICT) and related services.
II.2)Type of contract and place of delivery or of performance

Service category No 7: Computer and related services
Within the boundaries of the London Borough of Croydon.
NUTS code UKI2

II.3)Information on framework agreement
II.4)Short description of nature and quantity or value of supplies or services:

Provision of ICT and related services. The Council wishes to procure a range of ICT services and supplies. Consideration is being given to tendering these as a number of separate contracts (work packages). Suppliers are encouraged to bid for single or multiple contracts (work packages).
It is currently envisaged that there will be a single procurement for the provision of some or all of the following services:
(i) Prime Agent (Service Integration and Management).
(ii) Business applications and Corporate systems support and maintenance, and environment provision
(iii) Desktop, laptop and peripheral support. Support for home based users.
(iv) ICT Infrastructure, Infrastructure applications, and security services.
(v) Unified communications. instant messaging, video conferencing.
(vi) Provision of Hardware, software, configuration and implementation services.
(vii) Network services.
(viii) Document scanning, provision of infrastructure, configuration and integration with other services.
The Prime Agent function is to provide the direction, management, and coordination for the delivery of end-to-end services in line with an agreed set of coherent service performance expectations. The Prime Agent function will also provide a single, clear and concise interface to all users of ICT services. This will be achieved by providing service integration and service management functions across all Council ICT contracts, adhering to ITIL best practice guidance. The successful Supplier will operate and act on the Councils behalf to ensure that all ICT Services are integrated, managed, monitored and improved during the service lifecycle.
In addition, consideration is being given to procuring and/or calling off a number of smaller contracts for some or all of the following services:
(i) Telecommunications services. Wide area network, Government secure network External network services, Public Access network,
(ii) Mobile telecommunications (voice and data), Mobile device provision, and support
(iii) Managed print services
(iv) Data Centre services. Data centre provision and management, physical hosting of servers and communication equipment, hosting of business applications, data hosting and hosting of web based systems, back up and disaster recovery
(v) ICT Professional services.
Niche Services:
The provision of a range of niche services such as Web design and development services, Contact Centre Telephony and services.
Estimated value of total services £100 million.
Estimated cost excluding VAT: 10 000 000 GBP
Lots

This contract is divided into lots: yes

II.5)Common procurement vocabulary (CPV)

72500000, 32000000, 48000000, 64200000, 72000000, 30200000, 51000000, 72415000, 30000000, 72413000, 64215000, 64212000, 32250000, 72315000, 72130000, 72140000, 79710000, 32400000, 32420000, 51300000, 50330000

II.6)Scheduled date for start of award procedures

1.5.2012
II.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.8)Additional information:

The Council anticipates commencing the procurement of ICT and related services in and around May 2012. The various procurements commenced will include but will not be limited to the ICT requirements of the London Borough of Croydon and may include other government partners.
The Procurement Process will be managed through the London Tenders Portal (www.Londontenders.org). Registration on the site is free and may be taken by any economic operator at any time.

Economic operators should please note that this is only a Prior Information Notice and expressions of interest in tendering for these contracts are not being sought at this stage.
The London Borough of Croydon wishes to invite interested parties(bidders) to a market warming morning in Croydon on the 12th March 2012 to hear the Councils vision for the future of its service provision to the community, the key themes for the delivery of our ICT services and the approach we are considering in relation to the procurement of those services.
All queries regarding the event and the confirmation of your attendance should be made making use of the discussion functionality on the Londontenders.org portal. Supplier attendance will be limited to 3 representatives per organisation.
A supplier information pack will be issued to all parties expressing an interest. This document will be ready for release within two weeks of this PIN being issued.
As we are interested in getting suppliers views on our plans, Suppliers will also be invited to respond (in writing by the end of March 2012) to a number of high level questions and to give us their views on how we can best meet our objectives.
The Council encourages open, fair and transparent procurement and any decision by a potential supplier not to attend the market warming exercise will not have an impact or reflect on any subsequent supplier selection or the tender evaluation process.
Interested parties should note that the main location of service supply is the London Borough of Croydon. Notwithstanding this, the Council and its partners reserve their right to consider solutions which can be delivered remotely outside the borough and we are open to discussion regarding onshore, near shore and off shore services.
Decisions on the final procurement approach(s) are expected to be made by mid April 2012.

Information about lots

Title attributed to the contract by the contracting authority: Lot No: 1 Lot title: Business applications support and maintenance

1)Short description:

Business applications support and maintenance, provision of testing, pre production and production environments.
2)Common procurement vocabulary (CPV)

32000000, 48000000, 64200000, 72000000, 30200000, 51000000, 30000000

3)Quantity or scope:

Business applications support and maintenance, provision of testing, pre production and production environments.
5)Additional information about lots:
Title attributed to the contract by the contracting authority: Lot No: 2 Lot title: Corporate Systems

1)Short description:

Corporate systems. Corporate website hosting and content management, electronic document and records management – get a view from Mike Fake.
2)Common procurement vocabulary (CPV)

32000000, 48000000, 64200000, 72000000, 30200000, 51000000, 30000000

3)Quantity or scope:

Corporate systems. Corporate website hosting and content management, electronic document and records management – get a view from Mike Fake.
5)Additional information about lots:
Title attributed to the contract by the contracting authority: Lot No: 3 Lot title: Data Centre services

1)Short description:

Data Centre services. Data centre provision and management, physical hosting of servers and communication equipment, hosting of business applications, data hosting and hosting of web based systems, back up and disaster recovery.
2)Common procurement vocabulary (CPV)

32000000, 48000000, 64200000, 72000000, 30200000, 51000000, 30000000

3)Quantity or scope:

Data Centre services. Data centre provision and management, physical hosting of servers and communication equipment, hosting of business applications, data hosting and hosting of web based systems, back up and disaster recovery.
5)Additional information about lots:
Title attributed to the contract by the contracting authority: Lot No: 4 Lot title: Desktop, Laptop and peripheral support.

1)Short description:

Desktop, Laptop and peripheral support. End to end management service, standard office applications and remote access. Support for home based users.
2)Common procurement vocabulary (CPV)

32000000, 48000000, 64200000, 72000000, 30200000, 51000000, 30000000

3)Quantity or scope:

Desktop, Laptop and peripheral support. End to end management service, standard office applications and remote access. Support for home based users.
5)Additional information about lots:
Title attributed to the contract by the contracting authority: Lot No: 5 Lot title: Service Integration and Management (SIAM)

1)Short description:

(v) Service Integration and Management (SIAM) in line with ITIL v3 processes (service management, intelligent service desk, help desk, event management, incident management, problem management, request fulfilment, access management, application support management, change management, service asset and configuration management, knowledge management, release planning, release management, service catalogue management, service level management, capacity management, availability management, service continuity, information security management, 3rd party supplier management, network management) Continuous service improvement.
2)Common procurement vocabulary (CPV)

32000000, 48000000, 64200000, 72000000, 30200000, 51000000, 30000000

3)Quantity or scope:

(v) Service Integration and Management (SIAM) in line with ITIL v3 processes (service management, intelligent service desk, help desk, event management, incident management, problem management, request fulfilment, access management, application support management, change management, service asset and configuration management, knowledge management, release planning, release management, service catalogue management, service level management, capacity management, availability management, service continuity, information security management, 3rd party supplier management, network management) Continuous service improvement.
5)Additional information about lots:
Title attributed to the contract by the contracting authority: Lot No: 6 Lot title: Provision of Hardware, software, configuration and implementation services

1)Short description:

Provision of hardware, software, configuration and implementation services.
2)Common procurement vocabulary (CPV)

32000000, 48000000, 64200000, 72000000, 30200000, 51000000, 30000000

3)Quantity or scope:

Provision of Hardware, software, configuration and implementation services.
5)Additional information about lots:
Title attributed to the contract by the contracting authority: Lot No: 7 Lot title: Telecommunications services.

1)Short description:

Telecommunications services. LAN, Wide are network, government secure network, public sector network, non-secure internet connection, video conferencing, mobile telecommunications (voice and data), Contact centre telephony, Mobile device provision, and support. CCTV services.
2)Common procurement vocabulary (CPV)

32000000, 48000000, 64200000, 72000000, 30200000, 51000000, 30000000

3)Quantity or scope:

Telecommunications services. LAN, Wide are network, government secure network, public sector network, non-secure internet connection, video conferencing, mobile telecommunications (voice and data), Contact centre telephony, Mobile device provision, and support. CCTV services.
5)Additional information about lots:
Title attributed to the contract by the contracting authority: Lot No: 8 Lot title: Document scanning, provision of infrastructure, configuration and integration with other services

1)Short description:

Document scanning, provision of infrastructure, configuration and integration with other services.
2)Common procurement vocabulary (CPV)

32000000, 48000000, 64200000, 72000000, 30200000, 51000000, 30000000

3)Quantity or scope:

Document scanning, provision of infrastructure, configuration and integration with other services.
5)Additional information about lots:
Title attributed to the contract by the contracting authority: Lot No: 9 Lot title: Managed print services

1)Short description:

Managed print services.
2)Common procurement vocabulary (CPV)

32000000, 48000000, 64200000, 72000000, 30200000, 51000000, 30000000

3)Quantity or scope:

Managed print services.
5)Additional information about lots:
Title attributed to the contract by the contracting authority: Lot No: 10 Lot title: Training services for standard office and business applications

1)Short description:

Training services for standard office and business applications.
2)Common procurement vocabulary (CPV)

32000000, 48000000, 64200000, 72000000, 30200000, 51000000, 30000000

3)Quantity or scope:

Training services for standard office and business applications.
5)Additional information about lots:
Title attributed to the contract by the contracting authority: Lot No: 11 Lot title: Professional services including provision of professional services for client side requirements.

1)Short description:

Professional services including provision of professional services for client side requirements. Technical architecture development and maintenance, portfolio, programme and project management, business analysis, ICT related change management, transformation consultancy and implementation, technical project implementation, security consultancy and implementation, capacity and availability planning.
2)Common procurement vocabulary (CPV)

32000000, 48000000, 64200000, 72000000, 30200000, 51000000, 30000000

3)Quantity or scope:

Professional services including provision of professional services for client side requirements. Technical architecture development and maintenance, portfolio, programme and project management, business analysis, ICT related change management, transformation consultancy and implementation, technical project implementation, security consultancy and implementation, capacity and availability planning.
5)Additional information about lots:
Title attributed to the contract by the contracting authority: Lot No: 12 Lot title: Niche/Specialised service development including, Web design and development services, Mobile solutions, Customer Access services,

1)Short description:

Niche/Specialised service development including, web design and development services, mobile solutions, customer access services,
2)Common procurement vocabulary (CPV)

32000000, 48000000, 64200000, 72000000, 30200000, 51000000, 30000000

3)Quantity or scope:

Niche/Specialised service development including, Web design and development services, Mobile solutions, Customer Access services,
5)Additional information about lots:
Title attributed to the contract by the contracting authority: Lot No: 13 Lot title: Borough Schools Network and ICT support

1)Short description:

Borough Schools Network and ICT support.
2)Common procurement vocabulary (CPV)

32000000, 48000000, 64200000, 72000000, 30200000, 51000000, 30000000

3)Quantity or scope:

Borough Schools Network and ICT support.
5)Additional information about lots:

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.2)Conditions for participation
III.2.1)Information about reserved contracts

Section VI: Complementary information

VI.1)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.2)Additional information:

It is considered that the contracts to which this PIN relates will be Part A Services contracts under the PUblic Contract Regulations 2006 (as amended). The process by which the procurement will be undertaken will be set out in tender documentation, and will be compatible with applicable EU Law.
VI.3)Information on general regulatory framework

VI.4)Date of dispatch of this notice:23.2.2012