Managed IT Services and Infrastructure Refresh
St. Anne’s Community Services is looking to outsource the management of their existing Server and Network Infrastructure and application portfolio.
UK-Leeds: IT services: consulting, software development, Internet and support
Section I: Contracting authority
St Anne’s Community Services
6 St. Mark’s Avenue
Contact point(s): Shaw Consulting Ltd
For the attention of: Chris Shaw
LS2 9BN Leeds
General address of the contracting authority: http://www.st-annes.org.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Section II: Object of the contract
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: 6 St. Mark’s Avenue
NUTS code UKE42
From the go-live date, the appointed organisation will take over full management of the infrastructure. This includes user support, server, network (LAN, WAN & Internet including firewall) support, management, capacity planning, backup and DR, upgrading of Hardware, Operating systems and applications through liaising with the existing 3rd party providers. When it comes to managing the applications, some of these have backend databases which will need to be maintained.
The service needs to be backed up by a robust Service Level Agreement, and within the design of the solution growth / contraction of user numbers needs to be flexible, as does the charging model. For avoidance of doubt there will be no TUPE implications with this outsourcing tender.
72000000, 72511000, 72250000, 48220000, 48514000, 48710000, 48820000, 32400000
Securing a sustainable method for server management, network development (to achieve an efficient and cost effective remote access solution), helpdesk support and software licence management – see below.
Access Intranet, Email and files from computers not linked to St. Anne’s network, using appropriate security and encryption, thus increasing flexibility and mobility.
Connect smart-phone/PDA units to network for email synchronisation.
Work in the event of a disaster at any one of our sites or indeed from any location with a connection to the internet.
An increase in email and data server capacity is needed to meet the current and future needs of the business.
Provision of encrypted (secure) email capability.
An increase in resiliency of the systems by locating the key systems in a datacentre (migrating core servers) with appropriate resiliency, links to St. Anne’s and a much faster and more convenient backup and restore strategy. Disaster Recovery provision to be provided by a replicated environment such that systems can be quickly and easily restored to service.
Provision of managed helpdesk, second/third line, server and network support for the existing servers, network, hardware/software and user base, and to continue that support with the new infrastructure.
To provide suitable hardware and software such that the aims of Phase 2 can be fulfilled through a subsequent tender.
To establish, through the development of integrated data management, an intranet solution based on SharePoint 2010 and Office 2010 which will:
a) enable users to efficiently perform work related activities on line in real time
b) provide the management information St. Anne’s requires in order to manage both quality and efficiency.
Examples of ‘a’ include keeping care and support plans up to date, risk assessments, booking leave, booking training, booking maintenance etc. these tasks may integrate with back end systems.
Examples of ‘b’ include KPI’s and other management reports using data from back end systems.
Also included in Phase 2 is the evaluation and possible procurement of a video/web conferencing solution – this also will be a separate tender.
Integration of telephone system contracts and technology.
This procurement focuses attention on Phase 1 of the proposed ICT development although suppliers are expected to provide a suitable network and server environment such that the aims of Phase 2 can be pursued in a separate subsequent tendering exercise.
Section III: Legal, economic, financial and technical information
Description of particular conditions: The contract for delivery of these services is to be based on the OGC Buying Solutions Managed Services Framework model contract. For convenience areas not relevant to the provision of these services (such as MoD work, security clearance etc.) have been removed from these documents.
The contract will be initially for 3 years, with an option to extend for a further one year, followed by a further option to extend for another 1 year. The contract length detailed in ‘II.3) Duration of the contract or time limit for completion:’ of this contract notice reflects the maximum contract notice length.
The costs of responding to the tender will be borne by the respondent and St. Anne’s will not be liable for the suppliers costs.
St. Anne’s are not bound to accept any or all of the suppliers response.
Note: Failing to provide a Dunn & Bradstreet credit check will fail this criterion.
Minimum level(s) of standards possibly required: Other areas are assessed based on the responses to the PQQ questions.
Evaluated as part of the PQQ.
Minimum level(s) of standards possibly required:
Evaluated as part of the PQQ.
Section IV: Procedure
Objective criteria for choosing the limited number of candidates: Using the pre-qualification questionnaire suppliers will be short listed based on the analysis performed in the financial, legal, and technical areas. Some questions contained within the PQQ may require a “Yes” or “No” response. These questions are known as gateways and are fundamental requirements of the contract. If any of these questions are answered “No”, St. Anne’s may reject your submission in full, ceasing to evaluate the remainder of the questions. Other questions are weighted based upon there order of importance. The members of the panel will each score the submissions against all of the award criteria. The panel will meet to discuss their individual scores and arrive at a consensus team score. Incomplete responses will reduce the suppliers chance of being short listed and in some cases will exclude the supplier.
Section VI: Complementary information
VI.5)Date of dispatch of this notice:7.2.2012