Managed IT Services for London Councils

Managed IT Services for London Councils

Provision of managed services IT, Telecommunications, General Business Support, Call Centre and Facility Processing Services. Registration details for Bidders’ Conference.UK-London: Business services: law, marketing, consulting, recruitment, printing and security

2013/S 107-183177

Prior information notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

London Councils
59 1/2 Southwark Street
For the attention of: Elaine Hughes
SE1 0AL London
UNITED KINGDOM
Telephone: +44 2079349937
E-mail: tmtenders@londoncouncils.gov.uk

Internet address(es):

General address of the contracting authority: http://www.londoncouncils.gov.uk

Further information can be obtained from: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority
I.3)Main activity

General public services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II.B: Object of the contract (Supplies or services)

II.1)Title attributed to the contract by the contracting authority:

Provision of managed services IT, Telecommunications, General Business Support, Call Centre and Facility Processing Services
II.2)Type of contract and place of delivery or of performance

Service category No 27: Other services
NUTS code UKI

II.3)Information on framework agreement

The notice involves the establishment of a framework agreement: no
II.4)Short description of nature and quantity or value of supplies or services:

The Authority provides a variety of services including Parking and Traffic Appeals Services (PATAS), Road User Charging Appeals Tribunal (RUCAT), other appeals services and transactional services to the 33 London Enforcement Authorities, other public bodies and organisations. It also manages Parking on Private Land Appeals (POPLA)for England and Wales. The Authority acts as a hub through which all the Information associated with these services flows. In support of these functions and possible new functions the Authority require the provision, operation and on-going support of hardware, communications, packaged and bespoke software, as well as the provision of business support services including hearing and call centres and staff where appropriate.
Lots

This contract is divided into lots: yes

II.5)Common procurement vocabulary (CPV)

79000000, 79500000, 79800000, 79900000, 75100000, 72000000, 64000000, 48000000

II.6)Scheduled date for start of award procedures
II.7)Information about Government Procurement Agreement (GPA)
II.8)Additional information:

The Authority invites potential bidders to a bidder’s conference on Wednesday 3.7.2013 commencing with registration and coffee at 10:30 am to be held in the Conference Suite at London Councils offices 59 1/2 Southwark Street, London SE1 0AL. To register to attend this event email TMtenders@londoncouncils.gov.uk by Friday 28.6.2013.

Information about lots

Title attributed to the contract by the contracting authority: Lot No: 1 Lot title: Parking and Traffic Appeals Core Service

1)Short description:

The Parking and Traffic Appeals Service is the core lot consisting of IT Support – Data Capture and Case Management, Communications, Notices and Correspondence, Hearing Management System, Administration of Adjudicator Sittings, The Statutory Register and call centre. Provision of a hearing centre for adjudication of the personal appeals including hearing rooms, reception desk and security. Staffing and Other Support including the Hearing Centre, Call Centres, Document Processing and Handling, Responding to Telephone Enquiries.
2)Common procurement vocabulary (CPV)

79000000, 79500000, 79800000, 79900000, 75100000, 72000000, 64000000, 48000000

3)Quantity or scope:

During 2012/13, 55,274 PATAS appeals and 10,961 statutory declarations and witness statements were received and processed. For the same period the combined totals for PATAS and RUCAT telephone calls handled by the call centre was 55,411.
5)Additional information about lots:
Title attributed to the contract by the contracting authority: Lot No: 2 Lot title: IT communications software, hardware, office automation and support to PATAS and the other appeals services

1)Short description:

Provision of IT communications software, hardware and office automation to PATAS and the other appeals services.
The provision of ICT services to include:
— the provision and support of Hardware and Software ( currently Windows 7 / Office 2010) for up to 40 Desktops;
— the provision and support of the Hardware and Software Server Infrastructure (Server 2008 R2);
— the provision and support of Internet access and Messaging services;
— the provision and support of the Backup of all services as necessary;
— the provision and support of a disaster recovery solution;
— the provision and support of laptops (or similar) for key personnel;
— the provision and support of secure remote access (eg the fobs we currently have);
— the provision and support of the WiFi Infrastructure.
2)Common procurement vocabulary (CPV)

79000000, 79500000, 79800000, 79900000, 75100000, 72000000, 64000000, 48000000

5)Additional information about lots:
Title attributed to the contract by the contracting authority: Lot No: 3 Lot title: IT communications software, hardware, office automation and support to London Councils

1)Short description:

Provision of IT communications software, hardware and office automation to London Councils.
The provision of ICT services to include:
— the provision and support of Hardware and Software ( currently Windows 7 / Office 2010) for up to 175 Desktops;
— the provision and support of the Hardware and Software Server Infrastructure (Server 2008 R2);
— the provision and support of the WiFi Infrastructure;
— the provision and support of portable devices approx. 40 ( currently Blackberry);
— the provision and support of Internet access and Messaging services;
— the provision and support of the Backup of all services as necessary;
— the provision and support of a disaster recovery solution.
2)Common procurement vocabulary (CPV)

79000000, 79500000, 79800000, 79900000, 75100000, 72000000, 64000000, 48000000

5)Additional information about lots:
Title attributed to the contract by the contracting authority: Lot No: 4 Lot title: Transaction Services

1)Short description:

Provision of transaction services including provision of a call centre, handling and responding to enquiries to members of the public, public and other organisations for TRACE (Tow away, recovery and Clamping Enquiry) for vehicles that have been lifted and removed and interactions with the Traffic Enforcement Centre (TEC) including data transfers in accordance with the TEC procedures.
2)Common procurement vocabulary (CPV)

79000000, 79500000, 79800000, 79900000, 75100000, 72000000, 64000000, 48000000

3)Quantity or scope:

During the financial year 2012/13 there were 77,790 calls to the TRACE helpline at the call centre concerning 59,882 vehicles. In the same period 414,829 debts were registered with TECand 376,521 warrants were issued.
5)Additional information about lots:
Title attributed to the contract by the contracting authority: Lot No: 5 Lot title: Other appeals services

1)Short description:

The Authority currently manages appeals for POPLA and RUCAT under seperate third party contracts and subject to continuation of these or other appeals service contracts requires the option to procure all or any combination of the following to support these and other appeals services: IT Support – Data Capture and Case Management, Communications, Notices and Correspondence, Hearing Management System, Administration of Adjudicator Sittings, The Statutory Register and call centre. Provision of a hearing centre for adjudication of the personal appeals including hearing rooms, reception desk and security. Staffing and Other Support including the Hearing Centre, Call Centres, Document Processing and Handling, Responding to Telephone Enquiries.
2)Common procurement vocabulary (CPV)

79000000, 79500000, 79800000, 79900000, 75100000, 72000000, 64000000, 48000000

3)Quantity or scope:

During 2012/13, 6,376 RUCAT appeals and 1,017 statutory declarations and witness statements were received and processed. For the same period the combined totals for PATAS and RUCAT telephone calls handled by the call centre was 55,411.
POPLA began operating on 1.10.2012 and up to 30 April it had received 5,783 appeals and 5,531 calls were handled by the call centre.
5)Additional information about lots:

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.2)Conditions for participation
III.2.1)Information about reserved contracts

Section VI: Complementary information

VI.1)Information about European Union funds
VI.2)Additional information:
VI.3)Information on general regulatory framework

VI.4)Date of dispatch of this notice:3.6.2013