Managed IT Services Tender – Railway Housing Association
To provide fully managed IT service.
United Kingdom-Darlington: Information technology services
2020/S 046-109677
Contract notice
Services
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addresses
Postal address: Bank Top House, Garbutt Square, Neasham Road
Town: Darlington
NUTS code: UKC13
Postal code: DL1 4DR
Country: United Kingdom
Contact person: Chris Shaw
E-mail: chris.shaw@shawc.co.uk
Telephone: +44 7722067596
Address of the buyer profile: https://www.shawc.co.uk
I.3)Communication
I.4)Type of the contracting authority
I.5)Main activity
Section II: Object
II.1.1)Title:
Managed IT Services
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:
The provision of a fully managed IT service.
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
Darlington.
II.2.4)Description of the procurement:
The scope of this procurement is to identify a single managed services supplier who can provide:
— managed services infrastructure (IaaS which provides compute, storage, backup, DR, Server O/S);
— data connectivity (including WAN, internet, firewall, LAN and Wi-Fi requirements);
— migration to Microsoft 365 and Azure AD so that RHA can fully adopt, in a phased approach – (azure AD, Windows 10 enterprise, exchange online, one drive, teams/sharepoint, intune, autopilot, advanced threat protection, windows defender, etc.);
— management and support of the managed services infrastructure, including application and database management.
II.2.5)Award criteria
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
There is the potential of two 1 year extensions, taking the total contract term to 7 years.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
Minimum financial and insurance levels as detailed below, in the SSQ and ITT.
Financial
— performing a credit check using Creditsafe, a score of 51 or above will be classed as a pass; anything equal to or below 50 will be a fail;
— in addition to the above, RHA will perform an additional Creditsafe check which will confirm that the annual contract value (as proposed by the supplier) does not exceed their maximum capacity for a single contract. If Creditsafe advises it would, this would be a fail.
Insurance
— employer’s (compulsory) liability insurance = GBP 10 million,
— public liability insurance = GBP 10 million,
— professional indemnity insurance = GBP 10 million.
III.1.3)Technical and professional ability
Minimum levels of partner certification
Referenceable experience
Requirements for ISO27001, IS9001, and service management
The supplier must be a minimum of a Microsoft Silver Partner in Cloud Platform and Productivity.
The supplier must have referenceable experience of transition organisations from on-premise/hosted infrastructures to Microsoft 365.
The supplier must be a minimum of a Citrix Silver Partner.
The supplier must be ISO27001 certified as both the provider and for the proposed hosting location.
The supplier must be ISO9001 certified.
The supplier must operate to an industry recognised service management best practice.
III.2.3)Information about staff responsible for the performance of the contract
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
VI.3)Additional information:
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/8KHQ643VM2
GO Reference: GO-202032-PRO-16098822
VI.4.1)Review body
Postal address: Bank Top House, Garbutt Square, Neasham Road
Town: Darlington
Postal code: DL1 4DR
Country: United Kingdom
VI.5)Date of dispatch of this notice: