Managed IT Support and Maintenance Contract – Watford

Managed IT Support and Maintenance Contract – Watford

One YMCA is seeking to appoint a supplier to provide a fully-managed suite of IT support services, including service desk management.

United Kingdom-Watford: IT services: consulting, software development, Internet and support

2020/S 202-492126

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: One YMCA
Postal address: Charter House, Charter Place
Town: Watford
NUTS code: UK UNITED KINGDOM
Postal code: WD17 2RT
Country: United Kingdom
Contact person: Jonathan Kalemera
E-mail: jonathan.kalemera@oneymca.org
Telephone: +44 7968218355/ +44 7859898914
Internet address(es):
Main address: https://oneymca.org/

I.3)Communication

Access to the procurement documents is restricted. Further information can be obtained at: https://oneymca.org/contact-us/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Other type: Charity

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Managed IT Support and Maintenance Contract

 

Reference number: OYIT

II.1.2)Main CPV code

72000000 IT services: consulting, software development, Internet and support

II.1.3)Type of contract

Services

II.1.4)Short description:

 

One YMCA is seeking to appoint a supplier to provide a fully-managed suite of IT support services, including service desk management, network management, and infrastructure development to support the ‘modern workplace’.

We run a diverse set of services, across a number of centres throughout Hertfordshire, Bedfordshire and Buckinghamshire; services include housing for the homeless, children and family services, community hubs, nurseries and community gyms.

We are currently developing an ambitious organisational strategy: Mission 25. The ‘Going Digital’ strand of the strategy focuses on innovative use of digital tools to radically improve our offering to service users and to our staff. We are at an early stage of this transformational journey and are looking for a forward-looking partner to provide proactive support, guidance and technical expertise to help us realise the benefits of our digital investments.

 

II.1.5)Estimated total value

Value excluding VAT: 800 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description

II.2.3)Place of performance

NUTS code: UK UNITED KINGDOM
Main site or place of performance:

Watford.

 

II.2.4)Description of the procurement:

 

• fully managed service desk provision, including first, second and third line across all sites and home-working;

• first point of contact for third party applications support;

• cloud hosting (‘cloud first’);

• internet connectivity;

• corporate and guest/residents’ Wi-Fi;

• strong security controls to protect data assets;

• backup and disaster recovery;

• proactive systems monitoring;

• penetration testing remediation;

• asset purchase and management.

 

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 800 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/04/2021
End: 31/03/2024
This contract is subject to renewal: yes
Description of renewals:

One plus 1 year subject to performance and agreement.

 

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged minimum number: 3
Maximum number: 8
Objective criteria for choosing the limited number of candidates:

Limited organisation capacity.

 

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

We are open to options subject to the specification being met.

 

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 15/11/2020

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 22/11/2020

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Official name: One YMCA
Postal address: Charter House, Charter Place
Town: Watford
Postal code: WD17 2RT
Country: United Kingdom

VI.5)Date of dispatch of this notice:

13/10/2020