Managed Service Provider for Temporary Recruitment to OFCOM

Managed Service Provider for Temporary Recruitment to OFCOM

The overarching key requirement is for the successful provider to provide talent on-site as quickly, efficiently and as cost effective as possible.

United Kingdom-London: Supply services of personnel including temporary staff

2015/S 106-192810

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Riverside House, 2a Southwark Bridge Road
For the attention of: Lundy Mark
SE1 9HA London
Telephone: +44 2079813000

Internet address(es):

Address of the buyer profile:

Electronic access to information:

Electronic submission of tenders and requests to participate:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Other: Independent Communications Regulator

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

Provision of a Managed Service Provider for Temporary Recruitment to Ofcom.

II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 22: Personnel placement and supply services
Main site or location of works, place of delivery or of performance: London, Galsgow, Belfast, Cardiff, Brmingham, Haydock, and Baldock.

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Ofcom requires a Managed Service Provider (MSP) for temporary recruitment, with a contract commencement date effective from 19.10.2015. The successful provider will fully manage Ofcom’s temporary resourcing. The overarching key requirement is for the successful provider to provide talent on-site as quickly, efficiently and as cost effective as possible whilst meeting the needs of the business.
An on-site service is required, which enables the provider to deal with inductions, interviews and all aspects of administration regarding temporary workers on-site. This would enable the provider to respond flexibly to Ofcom’s recruitment needs, as certain Line Managers within Ofcom will have varying ownership expectations as to the end-to-end recruitment process.
Ofcom has c.800 permanent colleagues. On an annual basis, the volume of the temporary recruitment can vary. Below is information on the number of placements in the last three years and the departmental/skill areas of the placements. Based on current forecasting, we see the annual requirement very much aligned to the recent annual trends tabled below. However, depending on projects in any given year, the MSP must be able to scale the service up or down appropriately to meet the needs of the business.

II.1.6)Common procurement vocabulary (CPV)


II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes


This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Ofcom is seeking a MSP which can fulfil the entirety of its temporary resourcing needs. This includes (but is not limited to) an MSP that can offer the following key services:
— establish a variety of modern, cost effective sourcing methods that will attract high quality candidates to a range of roles from back off support to specialist contractors;
— establish an efficient and timely Candidate Selection process (eg pre-screening, interviews, assessment centres etc);
— adhere to strict governance practices including; checking all candidates right to work documentation; pre-employment screening, criminal history and security checks;
— ensure a positive candidate and colleague experience throughout the colleague’s duration at Ofcom;
— update and maintain Ofcom’s Human Resource Information Systems (HRIS), and the storage of all new starter documentation accurately and appropriately. Develop and maintain a current and up to date Job template library;
— provide and have full ownership and control of an electronic time-sheet system. Regularly and actively solicit feedback from colleagues, Line managers and the Ofcom Sponsor;
— provide real time management reports in a suitable electronic format and in a timely manner;
— building and maintaining relationships with all stakeholders both internal and external including but not limited to Hiring Managers, colleagues, HR, Finance and recruitment agencies.

II.2.2)Information about options

Options: yes
Description of these options: Following the initial term to 2018, Ofcom has the option at its sole discretion to extend for two further 1 year periods.

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Starting 19.10.2015. Completion 30.9.2020

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Parent Company Guarantees may be required.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Payment terms will be indicated in the final versions of the tender and contract documents. Tenders to be priced in sterling. Payment to be made in sterling.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Joint and several liability.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions How to Express Interest in this Tender: 1. Register your company on the eSourcing portal (this is only required once) — Browse to the eSourcing Portal: and click the link to register — Accept the terms and conditions and click ‘continue’ — Enter your correct business and user details — Note the username you chose and click ‘Save’ when complete — You will shortly receive an email with your unique password (please keep this secure). 2. Express an Interest in the tender — Login to the portal with the username/password — Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) — Click on the relevant PQQ/ ITT to access the content. — Click the ‘Express Interest’ button at the top of the page. — This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) — You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box. 3. Responding to the tender – Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) — You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ ITT — There may be a mixture of online and offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the e-Tendering help desk.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Please refer to the Pre-Qualification Questionnaire (PQQ) (see 111.2.1 above).

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Please refer to the Pre-Qualification Questionnaire (PQQ) (see 111.2.1 above).
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure


IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5
Objective criteria for choosing the limited number of candidates: Please refer to the Pre-Qualification Questionnaire (PQQ) (see 111.2.1 above).
Ofcom envisages a minimum 5 operators will be invited to tender for this opportunity.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

OFCOM ITT 17/2015

IV.3.2)Previous publication(s) concerning the same contract


IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 25.6.2015 – 12:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

29.6.2015 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates


IV.3.6)Language(s) in which tenders or requests to participate may be drawn up


IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 120 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders


Tenderers will be required to submit the tender response via the Ofcom bravo solutions procurement portal at

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Refer to PQQ (see 111.2.1 above).

Operators that wish to express interest in being invited to tender for the requirement should submit their Expression of Interest and completed prequalification questionannaire via the Ofcom Bravo Solutions website at by 12:00 on Monday 29.6 2015.

Ofcom intends to issue invitations to tender documents to those operators that are selected by 22.7.2015. Tender responses will be required to be submitted via the Ofcom Bravo Solutions website at by 12:00 on 17.8.2015.

Opertors should refer to the Ofcom Bravo Solutions website at to view a copy of the draft invitation to tender documents.

The resulting contract is expected to be awarded by 6.10.2015, and the service to commence by 1.12.2015.
The Contracting Authority intends to use an e-Tendering system in this procurement exercise and reserves the right to use a reverse auction.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

High Court of Justice of England and Wales
The Strand, Westminster

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Ofcom will incorporate a standstill period of ten days between the communication of the award decision to tenderers and entering into a contract with the successful tenderer. Tenderers wishing to obtain further debriefing a minimum of three working days before the end of the standstill period must request it within two working days of the award decision being communicated to them. This should be requested from the contact point indicated in section I.1.
Where issues regarding the award cannot be resolved between Ofcom and the tenderer, the Public Contracts Regulations 2015 allow for appeals to be brought before the High Court of England and Wales. Any such appeal must be brought promptly and in any event within 3 months.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice: