IT Managed Service Tender Manchester

IT Managed Service Tender Manchester

The organisation seeks to contract with a ‘prime contractor’ for the provision and support of its IT services which supports business as usual and development of services and which represents value for money.

United Kingdom-Manchester: IT services: consulting, software development, Internet and support

2013/S 218-379620

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Northwards Housing
Hexagon Tower, Crumpsall Vale
For the attention of: John Burton
M9 8GQ Manchester
Telephone: +44 1617205890

Internet address(es):

General address of the contracting authority:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

Housing and community amenities
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:

IT Managed Service.
II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Manchester, UK.
NUTS code UKD3

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

The organisation seeks to contract with a ‘prime contractor’ for the provision and support of its IT services which supports business as usual and development of services and which represents value for money. This includes core infrastructure (servers, storage and backup), Wide and Local Area Networks, Telephony and Disaster Recovery.
II.1.6)Common procurement vocabulary (CPV)

72000000, 32410000, 32430000, 32500000, 48800000, 48820000, 72222300, 72500000, 72514100, 72251000, 72720000, 72710000, 72590000, 72910000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

The Supplier will provide IT service to Northwards, as “single supplier” contract which encompasses all in-scope activities relating to:
— Core Infrastructure and Telephone Service Delivery (IaaS);
— Service Management;
— Service Level Agreement adherence;
— Service Desk;
— Contract Management; and
— Billing.
Northwards requires the:
— Design;
— Supply;
— Installation;
— Commissioning (including project management, training and migration);
— Integration; and
— Ongoing support
for a highly available and scalable ICT infrastructure which shall encompass:
— WAN;
— Virtualised server environment (provided as an IaaS model);
— Storage (provided as an IaaS model);
— Backup solution; and
— Desktop (fixed line) telephone system.
The in-scope services shall include:
— Provision of core infrastructure (servers, storage and WAN) including general day to day support, backup, etc;
— A “Rate Card” to add Virtual Servers and Storage on demand to accommodate future incremental growth;
— Replacement for the current Microsoft Data Protection Manager (DPM) Backup Solution;
— Telecommunications services including:
— Telephone lines which are connected to the phone system;
— WAN circuits connecting all of Northwards’ offices and the Supplier’s data centre(s);
— Support for Telephony;
— Break/fix support for Servers and Storage;
— Firewall, Mail Scanning and Internet Gateway protection;
— Web filtering and logging;
— Second and Third line service desks for all in scope services and on-premises equipment, which includes Local Area Network (LAN) equipment but excludes desktop computers and printers;
— Business Continuity services; and
— A “Rate Card” for additional professional services which may be called off as required in connection with the above.
Estimated value excluding VAT:
Range: between 1 225 000 and 1 500 000 GBP
II.2.2)Information about options

Options: no
II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: 2
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 12 (from the award of the contract)
II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: The Authority will apply all the offences listed in Article 45(1) of Directive 2004/18/EC (implemented as Regulation 23(1) of the Public Contract Regulations (PCR) 2006 in the UK) and all of the professional misconducts listed at Article 45(2) of Directive 2004/18/EC (see also Regulation 23(2) in the PCR 2006) to the decision of whether a Candidate is eligible to be invited to tender. Candidates will be required to answer questions as part of the qualification process. For candidates who are registered overseas, you will need to declare if you have any offences/misconduct under your own countries laws, where these laws are equivalent to the Regulation 23 lists. Candidates who have been convicted of any of the offences under Article 45(1) are ineligible and will not be selected to bid, unless there are overriding requirements in the general interest for doing so. Candidates who are guilty of any of the offences, circumstances or misconduct under Article 45(2) may be excluded from being selected to bid at the discretion of the Authority (detailed in pre-qualification questionnaire PQQ Section B and C).
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Appropriate statements from banks or, where appropriate, evidence of relevant professional risk indemnity insurance (detailed in pre-qualification questionnaire PQQ Section D.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Details of relevant policies and of similar contracts and experience etc, as detailed in pre-qualification questionnaire PQQ) SECTIONS E and F.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5: and maximum number 8
Objective criteria for choosing the limited number of candidates: Those who meet the minimum requirements of the PQQ and then achieve the highest scores.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 29.11.2013 – 12:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

9.12.2013 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published: 2019.
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Precise information on deadline(s) for lodging appeals: Northwards Housing will incorporate a minimum 10 calendar day ‘standstill’ period at the point information on the award of the contract is communicated to tenderers. Applicants who are unsuccessful shall be informed by the Authority as soon as possible after the decision has been made as to the reasons why the Applicant was unsuccessful. Applicants will have two working days to request additional debriefing from the contact point in i.1. If an appeal regarding the award of the contract is made and is not successfully resolved, The Public Contracts Regulations 2006 (SI 2006 No. 5) provide for aggrieved parties who have been harmed or are at risk of harm by breach of the rules to take legal action. Any such action must be brought within the applicable limitation period. Where a contract has not been entered into, the Court may order the setting aside of the award decision or order the authority to amend any document and may award damages. If the contract has been entered into the Court may, depending on the circumstances, award damages, make a declaration of ineffectiveness, order the Authority to pay a fine, and/or order that the duration of the contract be shortened. The purpose of the standstill period referred to above is to allow the parties to apply to the Courts to set aside the award decision before the contract is entered into. These rights set out in Part 9 of the Public Contracts Regulations 2006 and as amended in 2009 Remedies Directive and further amended in 2011.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:8.11.2013