Managed IT Service for Rail Settlement Plan

Managed IT Service Tender for Rail Settlement Plan

The Service will be required to provide a repository for the storage and maintenance of all UK Train Operating Company (‘TOC’) physical inventory data, train schedule data, commercial yield strategies.

United Kingdom-London: Computer-related management services

2014/S 248-440119

Contract notice – utilities

Services

Directive 2004/17/EC

Section I: Contracting entity

I.1)Name, addresses and contact point(s)

Rail Settlement Plan Limited
200 Aldersgate Street
For the attention of: Nigel Smedley
EC1A 4HD London
UNITED KINGDOM
Telephone: +44 2078418119
E-mail: nigel.smedley@atoc.org

Further information can be obtained from: Rail Settlement Plan Limited
200 Aldersgate Street
For the attention of: Nigel Smedley
EC1A 4HD London
UNITED KINGDOM
Telephone: +44 2078418119

Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: Rail Settlement Plan Limited
200 Aldersgate Street
For the attention of: Nigel Smedley
EC1A 4HD London
UNITED KINGDOM
Telephone: +44 2078418119
E-mail: nigel.smedley@atoc.org

Tenders or requests to participate must be sent to: Rail Settlement Plan Limited
200 Aldersgate Street
For the attention of: Nigel Smedley
EC1A 4HD London
UNITED KINGDOM
Telephone: +44 2078418119
E-mail: nigel.smedley@atoc.org

I.2)Main activity

Railway services

I.3)Contract award on behalf of other contracting entities

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting entity:

Replacement Availability and Reservations Service.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Nationwide.

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s):

Rail Settlement Plan Limited (‘RSP’) is a company, owned by Train Operating Companies (‘TOCs’) franchised to operate train services in the United Kingdom. RSP provides and manages, on behalf of TOCs, a range of shared services for use by TOCs and accredited rail ticket retailers enabling provision of a GB wide rail ticket retail proposition. This is achieved by delivering the right information at the right time to the rail ticket retailer, and through capture of sales records for accurate and timely allocation and settlement of revenues. In order to sell and fulfil many types of rail ticket products, the rail ticketing systems used by retailers need real time access to availability data and the facility to book customer journeys. The service shall consist of the following underlying services: design, development and delivery of the application, application maintenance and support, service management, hosting and infrastructure management.
RSP wishes to procure a new managed service for (the ‘Service’) as described in summary in this notice.
The Service will be required to provide a repository for the storage and maintenance of all UK Train Operating Company (‘TOC’) physical inventory data, train schedule data, commercial yield strategies (Including the exchange of data with external toolsets) and its associated reference data. The Service will determine on a real time basis availability for all TOC bookable services on the basis of a dynamic application of inventory and yield strategies against bookable scheduled train services.
Availability data will, initially, be made available, real time, to the 50-100 existing accredited retail systems by either an enhanced version of the existing request/response messaging service through web services and a new publish and subscribe facility of dynamic data exchange.
The Service will be fully resilient, and be of a high availability (typically 99.99 %), transaction heavy nature with high performance 365/7 availability characteristic.
There are currently around 20-30 million availability searches generated per day at a rate of up to 900 transactions per second. Daily bookings amount to around 350 000 per day. Annual growth of volumes is at around 10 % but unpredictable. The Look: Book ratio currently stands at 133:1.

II.1.6)Common procurement vocabulary (CPV)

72510000, 72500000

II.1.7)Information about Government Procurement Agreement (GPA)

II.1.8)Information about lots

II.1.9)Information about variants

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions:

The performance of the contract is subject to particular conditions: no

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Details of RSP’s requirements are contained in its PQQ document.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Details of RSP’s requirements are contained in its PQQ document.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met: Details of RSP’s requirements are contained in its PQQ document.

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Negotiated
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications or in the invitation to tender or to negotiate

IV.2.2)Information about electronic auction

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting entity:

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents

Time limit for receipt of requests for documents or for accessing documents: 28.1.2015

IV.3.4)Time limit for receipt of tenders or requests to participate

30.1.2015 – 12:00

IV.3.5)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.6)Minimum time frame during which the tenderer must maintain the tender

IV.3.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

VI.2)Information about European Union funds

VI.3)Additional information:

Further detail of RSP’s requirements for the Service is available in a PQQ document upon request to atocrspprocurement@atoc.org. Full requirement details shall be provided in the invitation to tender made available to short-listed respondents.

Please note:

Requests for further documentation should be sent to atocrspprocurement@atoc.org. No other channel acceptable; and

Requests for further information and also PQQ submissions should be sent to rsp.tenders@atoc.org. No other channel acceptable.

(MT Ref:145931).

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

19.12.2014