Managed Wide Area Network Tender

Managed Wide Area Network Tender

To provided Managed WAN circuits to all of Muir Group’s office and Sheltered Scheme Locations.

United Kingdom-Chester: Wide area network

2015/S 155-285834

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Muir Group Housing Association Ltd
80 Lightfoot Street, Hoole
For the attention of: Chris Shaw
CH2 3AL Chester
Telephone: +44 7722067596

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Electronic access to information:

Electronic submission of tenders and requests to participate:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Housing and community amenities

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

Managed Wide Area Network.

II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 5: Telecommunications services

NUTS code UKD22

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Wide area network. Wide area network services. To provided Managed WAN circuits to all of Muir Group’s office and Sheltered Scheme Locations. To provide SIP trunks and to provide an Internet Circuit.

II.1.6)Common procurement vocabulary (CPV)

32430000, 72720000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no


This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Muir’s existing WAN contract with Virgin Media Business (VMB) is up for renewal in May 2016. To ensure Muir allows enough time to order circuits and migrate away from VMB (if they do not win the contract) Muir is issuing the ITT. The contract is for 5 years.
Muir requires a Managed Wide Area Network installing that connects all their office locations and in addition to this requires an Internet service that is either managed or not. The router needs to be managed, but Muir need to have access to these routers to be able to monitor the WAN using SolarWinds. The circuits need to provide both Class of Service (CoS) and Quality of Service (QoS) because Microsoft Lync (Voice and Video) and Cisco IP Telephony is run across the WAN for both internal staff and external customers.
The existing ISDN circuits need to be replaced with a resilient SIP service. Muir’s existing Cisco Voice routers are licensed for SIP and have the Plug in Modules that will provide connectivity to the SIP Trunks.
Muir requires an Internet circuit installing at their Head Office in Chester.
For the schemes and the other offices we require guest and resident traffic to breakout locally, corporate devices / traffic needs to breakout through the central internet connection. For local breakout a wire only connection is required. Muir will provide the router.
The minimum service requirements are as follows:
— The supplier must be able to provide and support WAN services and hardware at all the locations detailed above.
— The supplier or their WAN partner must operate a 24/7 x 365 staffed network operations centre.
Estimated value excluding VAT:
Range: between 500 000 and 750 000 GBP
II.2.2)Information about options
II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Duration in months: 66 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Dependent on the suppliers status, a performance bond or guarantee may be required.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

An agreement as to how the project is funded will be covered as part of the contract negotiations with the preferred supplier. Any payment made to the supplier will be in pounds sterling and will be normally made by electronic funds transfer.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

The specific requirements are yet to be determined; however we do require that the contract awarded be entered into by a single legal entity on the part of the successful supplier(s). Any legal entity which has a group of entities will be required to provide an undertaking to be jointly and severally responsible for the due performance of the project.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Service Levels will be agreed with the provider for each type of circuit provided. Failure to meet these agreed SLAs will result in the supplier providing Service Credits. Repeat and/or continued failure to meet the agreed SLAs could result in the contract being terminated.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Detailed in full in the ITT.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Detailed in full in the ITT.
Minimum level(s) of standards possibly required: Detailed in full in the ITT.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Detailed in full in the ITT.
Minimum level(s) of standards possibly required:
Detailed in full in the ITT.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

Muir Group Managed WAN

IV.3.2)Previous publication(s) concerning the same contract


IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

28.9.2015 – 08:30
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up


IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Date: 28.9.2015 – 8:45
Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.

For more information about this opportunity, please visit the Delta e-Sourcing portal at:

To respond to this opportunity, please click here:

GO Reference: GO-201589-PRO-6909739.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice: