Market Research – Public Service Panel

Market Research – Public Service Panel

The objective of the contract is to ensure that the public are consulted on a quarterly basis through the Public Services Panel.


1 Authority Details


Authority Name and Address

Renfrewshire Council

Finance and Corporate Services, Renfrewshire House, Cotton Street,




Gillian Herbert

+44 1416187043

+44 1416187050


Address from which documentation may be obtained

As in 1.1


Completed documents must be returned to:

As in 1.1

2 Contract Details



Public Service Panel


Description of the goods or services required

The objective of the contract is to ensure that the public are consulted on a quarterly basis through the Public Services Panel. The purpose is to help the Council understand the needs and preferences of its customers by using statistical sound evidence. This will enable the Council to –

~ Plan services to meet our customers’ needs and expectations

~ Find out what is important to our customers

~ Monitor the effectiveness and performance of our services

~ Develop good relationships with our customers

~ Improve our services

The successful supplier will also be required to provide the facility for conducting ad-hoc focus groups on behalf of the Council on topics of particular and specific interest. The expectation is that the successful supplier will be able to recruit, plan, facilitate and report on the focus groups that they carry out as part of this contract.

Panel members are sent up to 4 postal questionnaires per year to collect their views on a wide variety of issues such as health, community safety, the environment, roads and transport and customer service. Questions for inclusion are submitted to the Corporate Policy Unit in the Chief Executive’s Service by council services and community planning partners.

Tenderers will be required to pass Stage 1 – Qualification (Selection) in order to progress to Stage 2 of evaluation – the Technical/Commercial (Award) criteria

Proposal 35% (Technical)- which is made up of –

* Questionnaire (12%)

* Panel membership(8%)

* Panel reporting (5%)

* Focus Group (5%)

* Value Added Services (3%)

* Community Benefits – (2%)

Price (Commercial) – 65%

NOTE: The authority is using PCS-Tender to carry out this procurement process. Please note this is a separate website and if you are not already registered, registration will be required

To access PCS-Tender, record your interest in this notice and access the tender documentation please visit and search for project Code RC1874_3790 within the appropriate area.

If you have already registered on Public Contracts Scotland and PCS-Tender and paired your accounts you can access PCS-Tender through your Public Contracts Scotland Control Panel.


Notice Coding and Classification

191500 Market Research
199999 other Facilities and Management Services

150 Glasgow & Strathclyde


Total quantity or scope of tender

The duration of the contract will be for 3 years plus the option to extend for up to a further 12 months.

3 Conditions for Participation


Minimum standards and qualification required

Compliance with:

* The Council’s General Terms and Conditions of Contract

* Tender Specification

* Tender Declaration

* Tender Compliance

* Data processing agreement

* No Collusion Certificate

* Economic / Financial Standing

* Insurance provision requirements as detailed within the ITT

* Criminal convictions and business probity

* Equal opportunity policy

* Environmental Policy

* Health & Safety Policy

* Sub contractors

* Capacity and Experience

* Living Wage

* Blacklisted

4 Administrative Information


Type of Procedure

Single stage – Any candidate may submit a tender.


Reference number attributed to the notice by the contracting authority



Time Limits

a) Time-limit for obtaining documentation

b) Time-limit for receipt of completed tenders
07-04-2014  Time  12:00

c) Estimated award date 09-05-2014


Language or languages in which tenders or requests to participate can be drawn up



Tender Submission Postbox

5 Other Information


Additional Information

The purpose of this contract notice is to publicise the tender opportunity for the Public Service Panel.

Please note that no tender documentation is held within the Public Contracts Scotland website. To receive the tender documentation, interested parties must now register at the Public Contracts Scotland Tender Portal

Once a contractor has logged onto the above site they will then have access to the tender documentation.

If after logging onto the Public Contracts Scotland Tenders Portal on or after this date, and you cannot access the tender documentation please contact Gillian Herbert on 0141 618 7043 for further information.

Please note that following the issue of the tender documentation, all questions and communications relating to this tender must be posted via the Public Contracts Scotland Tenders Portal Message Board. This ensures fairness and transparency to all interested parties.

Any contract awarded as a result of this tender exercise will be subject to Scots Law and the exclusive jurisdiction of the Scottish Courts.

(SC Ref:298031)


Additional Documentation


Publication date of this notice