Market Research - Tell Us About Your Care Partnerships

Market Research – Tell Us About Your Care Partnerships

Continuous supply of qualitative intelligence about people’s experiences of named health and social care services to CQC over a 12 month period.

United Kingdom-London: Research and development services and related consultancy services

2016/S 124-221815

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Care Quality Commission
151 Buckingham Palace Road, Victoria
London
SW1W 9SZ
United Kingdom
Contact person: Commercial and Contracts
E-mail: commercial.contracts@cqc.org.uk
NUTS code: UK

Internet address(es):Main address: www.cqc.org.uk

I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com/delta

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted electronically via: https://www.delta-esourcing.com/delta

Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Health

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Tell Us About Your Care Partnerships.

Reference number: CQC AM 102

II.1.2)Main CPV code

73000000

II.1.3)Type of contract

Services

II.1.4)Short description:

The contract is to find an organisation or organisations to provide: Continuous supply of qualitative intelligence about people’s experiences of named health and social care services to CQC over a 12 month period. This should be an existing ‘supply’ rather than something that has to be stimulated, the Intelligence must be submitted via the CQC Share your experience form — http://www.cqc.org.uk/share-your-experience-finder — As well as an Indirect supply of Share Your Experience web-forms via promotion of CQC to the public, the standards of care people have a right to expect, CQC’s role in regulating, monitoring and inspecting services, and encouragement for people to use our inspection reports to inform choice, and to share experiences to improve care for others in the future. The contract is anticipated to commence during the end of the 2nd quarter 2016/start of 3rd quarter 2016 for the duration of 1 yr with the option to extend for a further 2 yrs at 12 month intervals (1+1+1).

II.1.5)Estimated total value

Value excluding VAT: 145 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: yes

Tenders may be submitted for all lots

The contracting authority reserves the right to award contracts combining the following lots or groups of lots:

Lot 1 and Lot 2 as specified in the ITT documentation.

II.2)Description

II.2.1)Title:

Direct supply of CQC Share Your Experience web-forms (on a continuous basis)

Lot No: Lot 1

II.2.2)Additional CPV code(s)

85100000

II.2.3)Place of performance

NUTS code: UK

Main site or place of performance:

United Kingdom.

II.2.4)Description of the procurement:

Direct supply of CQC Share Your Experience web-forms (on a continuous basis) providing qualitative information from members of the public about individual experiences of care at named health and social care services subject to regulation by CQC. This should be an existing ‘supply’ rather than something that has to be stimulated.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 100 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 12

This contract is subject to renewal: yes

Description of renewals:

The contact is for 1 year with the option to extend for a further 2 years at 12 month intervals (1+1+1). We anticipate contracts will be extended post year 1, but this is subject to budget availability and agreement between CQC and the supplier concerned.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

II.2)Description

II.2.1)Title:

Indirect supply of Share Your Experience web-forms via promotion of CQC to the public

Lot No: Lot 2

II.2.2)Additional CPV code(s)

85100000

II.2.3)Place of performance

NUTS code: UK

Main site or place of performance:

United Kingdom.

II.2.4)Description of the procurement:

Indirect supply of Share Your Experience web-forms via promotion of CQC to the public, the standards of care people have a right to expect, CQC’s role in regulating, monitoring and inspecting services, and encouragement for people to use our inspection reports to inform choice, and to share experiences to improve care for others in the future.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 45 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 12

This contract is subject to renewal: yes

Description of renewals:

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents

III.1.5)Information about reserved contracts

III.2)Conditions related to the contract

III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

To be set out in the contract documents provided to applicants who are invited to tender.

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 27/07/2016

Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 27/07/2016

Local time: 12:00

Information about authorised persons and opening procedure:

All tender responses will be downloaded by a member of the Commercial and Contracts team from the Delta e-sourcing portal on the tender close date on 27.7.2016 at midday.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

VI.3)Additional information:

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-London:-Research-and-development-services-and-related-consultancy-services./U7WP9UX78A

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/U7WP9UX78A

GO Reference: GO-2016627-PRO-8414431.

VI.4)Procedures for review

VI.4.1)Review body

Care Quality Commission
151 Buckingham Palace Road, Victoria
London
SW1W 9SZ
United Kingdom
E-mail: commercialcontracts@cqc.org.uk

VI.4.2)Body responsible for mediation procedures

Care Quality Commission
London
United Kingdom

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures: