Market Research Tender for Royal Mail

Market Research Tender for Royal Mail

UK Access Market End to End Quality of Service Survey.

UK-London: Market research services

2013/S 034-054300

Contract notice – utilities

Services

Directive 2004/17/EC

Section I: Contracting entity

I.1)Name, addresses and contact point(s)

Royal Mail Group Ltd
Group Procurement 1st Floor, 35-50 Rathbone Place
For the attention of: Robin Woodstock
W1T 1HQ London
UNITED KINGDOM
Telephone: +44 7423524166
E-mail: robin.woodstock@royalmail.com

Internet address(es):

General address of the contracting entity: http://www.royalmailgroup.com

Address of the buyer profile: http://www.royalmailgroup.com/portal/rmg/jump1?catId=23200531&mediaId=23300561

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Main activity

Postal services
I.3)Contract award on behalf of other contracting entities

The contracting entity is purchasing on behalf of other contracting entities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting entity:

UK Access Market End to End Quality of Service Survey.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 10: Market research and public opinion polling services
NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s):

Royal Mail Letters (‘the Authority’) is seeking a provider of services to enable it to measure and report on delivering quality of service performance for the UK postal Access Market. In this context Access is where mail is collected by one postal operator who then accesses Royal Mail’s delivery network for the mail to be delivered to the final recipient. All postal operators in the UK are licensed by Ofcom to handle postal items and Access is the main form of competition in the UK at present. The service will include but will not be limited to measuring and reporting on the end to end service (from poster to letter box).
II.1.6)Common procurement vocabulary (CPV)

79310000, 79311300

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Information about lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Precise quantities are unknown. Whilst it is anticipated that expenditure will be in the region of GBP 2m to GBP 3m for the total contract award this is approximate only and the values will be to such level as those consider necessary to provide suitable requirements.
II.2.2)Information about options

Options: yes
Description of these options: Royal Mail Group Limited reserves the right to extend the contract at it’s discretion after the initial 36 months either in 12 or 24 month increments. The maximum total
period of the contract inclusive of the maximum extension periods would be a term of 60 months.
II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

Parent company or other guarantees may be required in certain circumstances. See contract documents.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

See contract documents.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Requests to participate will be accepted from groupings of economic operators (consortia). In the event of a successful consortium bid, the Contracting Authority reserves the right to require groupings of entities to take a particular legal form and/or require that a single consortium member takes primary liability or that each member undertakes joint and several liability irrespective of the legal form adopted. Where a subsidiary company is used, the ultimate parent company may be required to provide a guarantee in respect of the performance of the contract by the subsidiary before acceptance.
III.1.4)Other particular conditions:

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: All applicants will be required to complete an online pre-qualification questionnaire (PQQ) located on the Royal Mail Group SAP e-Sourcing portal. Details of how to access this PQQ are available in Section VI.3 Additional Information below.
The PQQ must be completed online by 15.3.2013 15.00 hours GMT. It is important that applicants express an interest promptly in order to give sufficient time for them to be registered and to complete the detailed PQQ before this closing date.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: The PQQ sets out the information required and the minimum standards.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met: The PQQ sets out the information required and the minimum standards.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Negotiated
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications or in the invitation to tender or to negotiate
IV.2.2)Information about electronic auction

An electronic auction will be used: yes
Additional information about electronic auction: An electronic auction (e-auction) may be used to award all or part of the requirements.
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting entity:

PQQ-00018–2013
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents

Time limit for receipt of requests for documents or for accessing documents: 7.3.2013 – 12:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

15.3.2013 – 15:00
IV.3.5)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.6)Minimum time frame during which the tenderer must maintain the tender
IV.3.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information:

Expression of Interest (EOI) and Pre Qualification Questionaire (PQQ).
Please read ALL of the following information carefully.
1. Expression of Interest:- please ensure that you submit an expression of interest promptly so that your details can be populated in the Royal Mail Group Electronic Sourcing system (E-Sourcing). This is a necessary first step in order for you to be able to respond to the PQQ.
2. To formally submit an EOI you must firstly download the Applicant Details Spreadsheet (Excel file) located on the Royal Mail Group Website at:
http://www.royalmailgroup.com/sites/default/files/applicant_details_spreadsheet_v3.0.xls

3. The Applicant Details Spreadsheet should be completed with the details of your organisation. The spreadsheet format should not be amended in any way. Mandatory information required to be added to the spreadsheet is: Organisation name; Contact Telephone Number for your organisation; First name of the person who will complete the PQQ; Surname of the person who will complete the PQQ; Contact number for the person who will complete the PQQ; Email address of the person who will be completing the PQQ. Please also complete as much of the non-mandatory information as possible.
3. Following completion of your Applicant Details Spreadsheet, please email the spreadsheet to robin.woodstock@royalmail.com.

4. You will THEN be sent information on how to access the PQQ. The PQQ will be managed using the RMG Electronic Sourcing System (Esourcing).
Client Software Requirements for Esourcing:
Your Windows operating system must support the following client software:
– Microsoft Internet Explorer 6 SP2, Microsoft Internet Explorer 7, or Microsoft Internet Explorer 8
NOTE
Charts are supported in Adobe Flash format and JPEG. Dashboards are supported only in Flash format. Charts and dashboards in Flash format are supported only on 32-bit Java environment and 32-bit browsers, and are disabled on 64-bit browsers. If you run SAP Sourcing on 64-bit Java environment, you must set the chart format to JPEG.
Note: MAC Users – The latest version of Internet Explorer for MAC is 5.2.3, therefore MAC does not support SAP E-Sourcing Version 7.0.
5. The Pre Qualification Questionaire is accessed via Esourcing. You will need to receive 2 emails in order to participate). Once you have submitted your completed Applicant Details Spreadsheet) you will be provided with your FIRST email (within 48 hours Monday – Friday) which is a log-on to Esourcing, these log-on details shall arrive via RMG@frictionless.com and headed Royal Mail Group RFX. (please do not email this site unless instructed to do so). On receipt of your log-on information you will then be sent a second email (within 24 hours Monday to Friday)from rmg@frictionless.com or RMG, Inviting you to Participate in the Access to Market End to End Survey PQQ . It is at this point that you will be able to fully access the PQQ and start to complete it.

6. The PQQ will close as noted in IV.3.4.
Please note: Your log-on will not be activated until you are formally invited to participate, so please do not try to log-on before you are invited to do so, since your access will be denied.
7. RMG may require suppliers to supplement or clarify the information submitted in the PQQ and may also undertake its own audit of the supplier to verify the information provided.
8. Tenders and all supporting documentation for the contract must be priced in sterling (unless otherwise specified in the contract documents) and written in English.
9. Any agreement entered into will be considered a contract made in England according to English law and will be subject to the exclusive jurisdiction of the English Courts.
10. Royal Mail Group is not liable for any costs incurred by those expressing an interest in tendering for this contract opportunity. Royal Mail Group reserves the right to terminate the procurement process (or part of it), to change the basis of and the procedures for the procurement process at any time, or to procure the contract by alternative means if it appears that the contract can be more advantageously procured by alternative means. The most economically advantageous or any tender will not automatically be accepted.
All communications must be made through Robin Woodstock at the address above.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

See VI.4.2 below

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Any appeal under this procurement should be addressed to the contact at I.1 above.
VI.4.3)Service from which information about the lodging of appeals may be obtained

See VI.4.2 a
above

VI.5)Date of dispatch of this notice:12.2.2013