Mediation and Conflict Resolution Service for Norwich City Council Residents

The council anticipates approximately 70 – 100 cases for mediation.

Contract summary

Industry

Guidance and counselling services – 85312300
Community health services – 85323000
Wellness services – 98334000

Location of contract

NR2 1NH

Value of contract

£5k – £100k

Published date

28 June 2019

Closing date

26 July 2019

Contract start date

01 October 2019

Contract end date

31 March 2021

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Description

The council’s antisocial behaviour service has restructured placing an emphasis on empowering Norwich residents to take greater responsibility for issues within their neighbourhoods. An early intervention approach is encouraged across the city which, when effective, helps to reduce demand on limited resources.

Norwich City Council requires a single supplier to deliver a mediation and conflict resolution service for Norwich City Council residents for an initial two years, with further options to extend.

The council anticipates approximately 70 – 100 cases for mediation, conflict resolution or resilience building each twelve month period.
Predominantly self-referrals are made direct by Norwich residents but some referrals will be made by council officers. There is the potential for demands on the service to fluctuate and change over time.

The service will only be provided to residents within Norwich City Council boundaries.

About the buyer

Contact name

Charlotte Spragg

Address

City Hall
St Peters Street
Norwich
NR2 1NH
United Kingdom

Telephone

01603 212412

Email

charlottespragg@norwich.gov.uk

Other information

Attachments

Additional information on how to apply for this contract

https://in-tendhost.co.uk/norwich/aspx/

Please download tender documents and upload completed tenders using the link:

https://in-tendhost.co.uk/norwich/aspx/Home

Is a Recurrent Procurement Type? : No

How to apply

Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.