Mediation Service Contract West Midlands

Mediation Service Contract West Midlands

Midland Heart wish to select a provider for community mediation services for neighbours who are in dispute within Midland Heart properties across our geographic scope.

Reference number: MH190

Deadline date:30/09/2013

This deadline is for… Submission in full of quotation documents

Contract value:£36,000 – £54,000

Location where the contract is to be carried out: West Midlands

Is this suitable for smaller suppliers? Yes

Is this contract suitable for a voluntary, community and social enterprise organisations? Yes

Name of the buying organisation: Midland Heart

 

Description of the contract

Midland Heart wish to select a provider for community mediation services for neighbours who are in dispute within Midland Heart properties across our geographic scope – see link http://www.midlandheart.org.uk/default.aspx?id=447504 Appendix D Stock Map. Mediation is an important method in resolving neighbour conflict and anti-social behaviour. The provider will need to work closely with Midland Heart and our customers to ensure that an effective and timely resolution is reached. Referrals are expected to be circa 50 per annum however this will be on a need basis and it is not guaranteed. The provider should actively promote the use of mediation using approved literature and leaflets, provide awareness training for referrers as required and support any training programme run by Midland Heart in relation to this service Initial contact with parties via telephone needs to be within two working days and first visits to parties within 10 working days. A case management plan needs to be sent to Midland Heart within 15 working days and updates to Midland Heart at least every 10 working days. The pricing structure will be a fixed fee per case including VAT the cost will be fixed for the duration of the contract. In addition to the agreed fixed cost per case Midland Heart is also offering incentive payments of £100 per case that successfully remains resolved for 3 months from case closure. The length of the contract is envisaged to be a one year contract with a 1 + 1 year extension. An annual review will take place to determine continuation dependent upon performance of the provider.

 

Documents

Classification of the contract

98000000 Other community, social and personal services

 

Additional information

Contract type: Services – Unspecified

Is it a framework agreement? No

Is this contract related to a programme of funding? No

Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract: 11/11/2013 – 11/11/2014

 

Who to contact

Contact name Laura Munslow

Organisation name Midland Heart

Address 20 Bath Row, Birmingham, West Midlands, B15 1LZ

Telephone

Extension number:

Fax

Email

Web address www.midlandheart.org.uk

 

How to apply

Supplier questions to be submitted to Laura.Munslow@midlandheart.org.uk by 17.00pm on the 19th September 2013 with responses from Midland heart by 17.00pm on 24th September 2013. The quotation document needs to be submitted in full by 17:00pm on 30th September 2013 to Laura.Munslow@midlandheart.org.uk .